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Feb 13, 2019
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Member Type
DIY or Homeowner
A HomeServe plumber recently fitted a new kitchen tap but to remove the old one he used an angle grinder which created a lot of brass particles, many of which got into the pipework, so that there are now brass particles in the water when I turn the tap on. HomeServe said this should have cleared fairly quickly by just running the tap for a while but although it's a lot better than it was, three weeks on there are still a few particles which can be seen floating on the water surface of my bowl. I also do not believe the water is fit to drink despite HomServe saying they think it is.

I just wondered if the good folk here had any suggestions how to clear the water of these annoying particles, and also a way to test that these particles are metal, which HomeServe are disputing.
 
Like I said, the replies are really appreciated. I'll take the filter off tomorrow and give it a good flush and report back but I think one of the HomeServe people has already tried that.
 
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Like I said, the replies are really appreciated. I'll take the filter off tomorrow and give it a good flush and report back but I think one of the HomeServe people has already tried that.

Any idea how long the HomeServe plumber left the tap running for with the filter off?

Just another thing to add, once you've flushed it on full flow for a good 15-30min, take some samples in a bowl before putting the filter back on. Then do so again with the filter back on. This would confirm if you've ended up with a load of particles trapped in the filter that are slowly being released. You might find it near impossible to clear out the filter, in which case your best bet would be do get a replacement.
 

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