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I wouldn't personally keep filling the system up as this can lead to rapid sludge build up in the system. There are company's out there that can trace leaks under floors. I would google it and see if it's cheaper than the 400 quoted.
I wasn't having a personal dig at you in my earlier post. But there's only so much that the enineer can be responsible for. As said above the leak could've been there for years and with the old system you never would've known.
 
As an aside he also kindly relieved us of our ~8 year old perfectly serviceable boiler which could have fetched a couple of hundred quid on ebay, a 1 year old mid-position valve and also our old enormous copper cylinder which I understand can fetch a hundred quid or so as scrap these days. So I think it even more fair that he at least contribute to this extra work. Swings and roundabouts, eh?
 
Ah the joys of scrap. Did he take all the packaging and cardboard and polystyrene away? People never mention that!:!blank:
 
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It's not really his fault, even if you kept same system it could have been a problem who is to know it hasn't been leaking for a while and topping itself up all the time from the f&e tank? I would keep filling it up and looking for leaks best you can and just fix the leak if you find it and not the whole downstairs

There may well have been a leak before. But as the pressure in the system has now increased around 100 fold (~0.1 bar for an open-vented system to 1 bar for a sealed system) I expect the discharge through the leak has also increased 100 fold.
 
thats 10x laura, not 100, and if the leak was already there then he can almost certainly not be held responsible. I'm afraid these things happen and its a shame, but he should have been clear about the problems and if you were willing to take the risk.
 
"To be fair to him though, NONE of the other plumbers we got quotes from ever highlighted a potential problem with switching to a sealed system with old pipework. Wishing we just got a new cylinder now because the old boiler was fine..."
 
He should have pointed the risk out to you but you sound like you're out to get him now. Would you prefer that he left all the scrap/rubbish for you to deal with? His quote would have taken into account the scrap value of the cylinder, if you were keeping it then it would have been added onto the price for the job.
 
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Ah the joys of scrap. Did he take all the packaging and cardboard and polystyrene away? People never mention that!:!blank:

Not all of it! He left loads of bits of pipe and packaging around the place. He also left the remnants of his lunch - a kebab. Which festered in our house for a while before we realised where the smell of fermenting onions was coming from...
 
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Not all of it! He left loads of bits of pipe and packaging around the place. He also left the remnants of his lunch - a kebab. Which festered in our house for a while before we realised where the smell of fermenting onions was coming from...

Messy pup! That is not good.
 
Not all of it! He left loads of bits of pipe and packaging around the place. He also left the remnants of his lunch - a kebab. Which festered in our house for a while before we realised where the smell of fermenting onions was coming from...

Haha that did make me chuckle. Sorry. I think the bottom line is if you were to take this matter further I'm 99% sure he wouldn't be held responsible. You obviously need to sort the problem but if you have no faith in the installer then it may be better to get the work done through a third party. It's unfortunate but as said by others these things happen from time to time.
 
"To be fair to him though, NONE of the other plumbers we got quotes from ever highlighted a potential problem with switching to a sealed system with old pipework. Wishing we just got a new cylinder now because the old boiler was fine..."

I meant none of the other plumbers INCLUDING HIM ever highlighted a potential problem.
 
ok well the way I read it was different, strange none of them advised on the problems as its pretty bog standard stuff and is a possibility of future problems which the customer will then blame installer
 
thats 10x laura, not 100, and if the leak was already there then he can almost certainly not be held responsible. I'm afraid these things happen and its a shame, but he should have been clear about the problems and if you were willing to take the risk.

Ah yes. Maths not my strong point. I am gradually coming to terms with the fact that we'll have to pay a few hundred pounds to resolve this matter. But I am getting a different plumber to do the work. In my view the original guy neglected to tell me the full story, so he has now missed out on servicing our boiler for the next 5 years. Let's hope he's learned his lesson for next time.
 
post on here in "i'm looking for a plumber/gas engineer" and your location, someone from the forums may be able to help

a thermal imaging camera would probably be the way to go to try and find the leak though to minimise damage to your house but could be costly!
 
He should have pointed the risk out to you but you sound like you're out to get him now. Would you prefer that he left all the scrap/rubbish for you to deal with? His quote would have taken into account the scrap value of the cylinder, if you were keeping it then it would have been added onto the price for the job.

It didn't mention anywhere in the breakdown of the quote that the value of scrap would be subtracted. And OK so I am venting! I need to so you lovely people can then put me in my place so I can start to feel more zen about the situation...
 

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