Our plumbers messed up. Help! What would you do?

[Ermintrude]

It's not gonna fix the pattern and spacing issues is it?

 

[lame plumber]

Seems to be some confusion here as the world keeps talking insurance, for what, if the company doesnt have correct insurance its a no go, and the courts wont go for it unless the firms been given an option to fix the problem. As for joints etc, a careful dig and repair can sort it, may be and if the joint is left accessible under a kitchen unit there's no issue in the future should it leak. Nothing is insurmountable, and as for taking cash in lieu of repairs, I know where I'd tell the client to put it.

 

[brum]

Why would insurance pay out anyway?? If it was fitted incorrectly its down to the installation company to sort out.
Like said before they have admitted liability give them a chance to sort problem out..brum

 

[plumben]

Give them a chance to sort it out as per MI'S and to your sanitation,
If there going to bury a joint, get it in writing that there fixing there fault in this way and there liable for any future problems
And that everything will be put back/replaced to its original condition that you payed for

 

[MC_Bob]

As long as theres movement around the joint and pipework supplying the repair has movement after the screed has been laid you'll be fine. No one throws a fit about all the pther joints in ceiling, walls or floors.
I dont know what people are getting so high and mighty for. They sound like theyll sort it. If your tiler can't replace tiles hes not a tiler.
Good luck and give them a break.

 

[brum]

Hi,
our plumbers installed a John Guest Wet single room 20m2 UFH into our kitchen extension.
Our floor space was 28m2 but they gave us a 20m2 system instead of a 30m2 system. They then installed only one single loop which is around 140m-150m long. Way over recommended length. Long and short is that only 1/3 of our room heats up.
They have admitted they ballsed up.John Guest have confirmed it has not been installed correctly.
We want all £1800 back. They are only offering £600 back.
To avoid us taking them to court they have come up with a "solution" to create two loops out of the one current single loop.
Here is their solution -
Remove all tiles necessary
· Channel 40mmW x 20mmD into the screed to a mid point on the loop.
· Cut into the loop, and connect two extra pipe to run back to the unit.
· Divide at the control unit as you would for the John Guest 30m2.
· House the connection point in a waterproof ply to strengthen the floor
· Re place the tiles.


The floor is 80mm concrete screed and 1200x1200 porcelain tiles with island and kitchen now all fitted and finished. They suggest to smash up the floor all paid for by their insurance.We have had enough of this and simply want our money back and be done with this.They say we are being obstructive for not allowing them to rectify the situation. We say they should have installed correctly the first time.

Our question to you the plumbing industry is this-

1.What are the issues involved in removing tiles, chasing into concrete, removing kitchen units,islands,skirting etc... can they hit or puncture existing pipe work?

2. Is this worth doing or best left alone as disruption and inconvenience will be immense.

( Our opinion is they want to do this because their excess on their insurance to cover these works is prob around £300 and our claim on them to refund all monies is £1800. You do the maths! )

3. What would you do as a customer in this situation?

Many thanks Guys.

why are so many threads started by folk who never come back to reply or converse.?? strange that heey..brum

 

[Neil K]

Agreed Brum. Pick your brains then c ya later. Like the one in 10 jobs you go to look at

 

[markfxy]

stick a rad in there sorted!:biggrin5:

 

[jase158]

why are so many threads started by folk who never come back to reply or converse.?? strange that heey..brum

This is 2nd post from this person, first was "has plumber done it right". I can understand why they havent come back as there is no correct answer as very split decisions here!!! hopefully they will be back to tell us what happened after it has been solved!!

 

[Ermintrude]

I went and looked at ufh for bloke off here picked my brains knew exactly what he was upto......