people

[Millsy 82]

I occassionally get a call every so often.

"hi I have a toilet that wont flush, do you know whats wrong with it?"
"no I can not see it, I can come out in 2 weeks"
"ok can you give me another plumbers number please?"
"no sorry I do not know any"
"you are so helpful, not, I will not be using you again, i have completely wasted my time, thank you for nothing i.e."

Like I am suppose to be all knowing and have a yellow pages sat next to me at all times

Thats where you want one of the number of a company that charge a fortune and just laugh as you gie them the number.

 

[dancinplumba]

with an attitude like that i am surprised you get any work at all

 

[Millsy 82]

The thing is the customers think that we should care. we do not care and we have no reason to care.
They have not looked after there system, they have left it until the last minute, so why do I care when they call me panicking about the system not working.
you have to be thick skinned in this job or you will have a melt down

I like to think I care I will always try and help people out but a lot expect us to be miracle workers.

 

[jase158]

I really dont care!!
I care that my bills will be paid, my rent will be paid.
My son can have that toy he wants and I care about seeing my family on a sunday

 

[hammers4spanner]

I think my problem is taht i am to laid back and easy going , you need to be thick skinned in this game and let all the grief ride over your head

 

[dancinplumba]

how sad, maybe you should change career and become a salesman or a banker

 

[Millsy 82]

with an attitude like that i am surprised you get any work at all

I do 6-10 jobs a day and in the past 2 years I have worked for the company I work for now I have had 3 complaints 1 about my driving which was funny as it was him who cut me up then said I cut him up. 1 because I got to the customer after the agreed time because I was held up on another job and the last was by a landlord who I basically called cheap as he didnt listen to my advice and phoned me out of hours and moaned that his heat exchanger had blocked up and was going to cost him a fortune.

On the other hand I have many satisfied customers alot who have rang, emailed or sent letters in complimenting me on my good work polite manner and good time keeping, There are alot who will always ask for me to go and look at there boilers.

 

[Rickster123]

I think I started off laid back and care free but over the years it can wear abit thin.

 

[dancinplumba]

how sad, maybe you should change career and become a salesman or a banker

to jase158 not the other posters

 

[Millsy 82]

to jase158 not the other posters

Just noticed that lol.

 

[jase158]

how sad, maybe you should change career and become a salesman or a banker

Really, can you give me one reason why I should care?

 

[jase158]

how sad, maybe you should change career and become a salesman or a banker

There are people who are homeless, got no money and work 10 hours a day just to live in squats and pee in the street.
There is 20 children at school in america that got shot for no reason.
but god help you if somebody hasnt got there central heating working even though they have an immersion heater for there hot water, blankets and dressing gown to keep warm and a fireplace to heat there front room

 

[jase158]

The things that annoys me the most is that anybody who moans about a few days without heat are always trhe ones who dont service there boiler. have signs of leaks in the airing cupboard and blatently dont look after there systems

 

[dancinplumba]

because they are your customers and you are a plumber (?) if you treat all the people like the one in the example you quoted they are not going to come back to you and you give our trade a bad name

 

[Leo21]

You need some satisfaction in your work to operate surely.

 

[dancinplumba]

There are people who are homeless, got no money and work 10 hours a day just to live in squats and pee in the street.
There is 20 children at school in america that got shot for no reason.
but god help you if somebody hasnt got there central heating working even though they have an immersion heater for there hot water, blankets and dressing gown to keep warm and a fireplace to heat there front room

those are not the customers you quoted

 

[jase158]

because they are your customers and you are a plumber (?) if you treat all the people like the one in the example you quoted they are not going to come back to you and you give our trade a bad name

That example was shortened I am a lot politer then that but I can not tell people what it is on the phone. I am fully booked for 2 weeks and I do not know any other plumbers (wont recommend plumbers that I have no experience of) so what part of that is being rude?

 

[zeebeedee]

Where's the love people?

 

[tamz]

I think my problem is taht i am to laid back and easy going , you need to be thick skinned in this game and let all the grief ride over your head

What you really need is 10 faces and an intolerance of fools.

 

[Leo21]

What you really need is 10 faces and an intolerance of fools.

Ive got two chins, does that count.

 

[jase158]

how sad, maybe you should change career and become a salesman or a banker

sounds like you need a salesman if you are willing to give people advice over the phone for free, give them a phone number and get out to them within 2 weeks when you are fully booked.

Life has priorities and unless it is a previous customer that is having trouble then I try not to go out at night.
You need to have a life/ work balance. theres no point earning money if you cant spend timne with the family and spend the money

 

[dancinplumba]

I occassionally get a call every so often.

"hi I have a toilet that wont flush, do you know whats wrong with it?"
"no I can not see it, I can come out in 2 weeks"
"ok can you give me another plumbers number please?"
"no sorry I do not know any"
"you are so helpful, not, I will not be using you again, i have completely wasted my time, thank you for nothing i.e."

Like I am suppose to be all knowing and have a yellow pages sat next to me at all times

?? perhaps if you had said could you tell me what its doing ? is the water not going down the pan or is it not going into the pan ? i can fix it but unfortunately i cannot come for two weeks ?

 

[dancinplumba]

sounds like you need a salesman if you are willing to give people advice over the phone for free, give them a phone number and get out to them within 2 weeks when you are fully booked.

Life has priorities and unless it is a previous customer that is having trouble then I try not to go out at night.
You need to have a life/ work balance. theres no point earning money if you cant spend timne with the family and spend the money[/QUOTE]
agree with what you are saying here

 

[jase158]

?? perhaps if you had said could you tell me what its doing ? is the water not going down the pan or is it not going into the pan ? i can fix it but unfortunately i cannot come for two weeks ?

I never ask for toilets as they say float valve, you turn up and its the flush valve.
Also why ask all those questions when you know that you wont be out for two weeks, why not find out if they can wait for 2 weeks before asking whats wrong with it.
I am trying to help them by stopping them from having to call a few people and explain the problem every time.

 

[jase158]

if they can wait 2 weeks I normally ask further questions and give them an idea on what they can do in the mean time. most plumbers I know are a lot ruder on the phone. I am so curtious it is unbelieveable.