Please help - have i been ripped off?

[missfrances]

Oh crikey. Has it been fitted wrongly? Is it dangerous?!

 

[Welder]

Oh crikey. Has it been fitted wrongly? Is it dangerous?!

NO, it is NOT dangerous.
Pls post the other pics.

 

[missfrances]

Unfortunately the only other photos I have on my phone is the BEFORE pictures ie) before the new pressure valve was installed. The photo shows some of the layout of the boiler though. There is also a large water tank on the right, not in shot. Note: please ignore plug-in radiator at the bottom of pic, which is just being stored in the cupboard!

 

[rpm]

Not impressed with the look of the braided flexi.

 

[Welder]

Where is your stored hot water? Do you have a cylinder?

 

[missfrances]

The hot water cylinder is situated on the right side of the boiler, but on the floor. Its not in the photo, but its just right of the red and white small cylinders.

 

[missfrances]

Water cylinder photo attached ...
Its on the right side of the boiler, but lower down.

 

[Welder]

Thank you. Sorry to be a pain, but could you show me clearer images of the pipework too please?

 

[chris watkins]

I did think I may have been a bit unkind to the OP earlier, don't get me wrong I am dead against those people who take advantage of customers however some people need to look at themselves before they turn to others for help.

The part that you have had replaced Miss F is a cold water combination valve set, it has absolutely nothing to do with the boiler that you say has now stoped working. It is installed on the mains cold water supply to the unvented cylinder next to the boiler.

Now I understand that you are not a Plumber / Heating engineer, in the same way that I am not an accountant but when I have to use their services I did my research, got there prices but most importantly of all when they did work for me I paid attention to what was done & said as it may have implications for me.

If you have no interest in Plumbing problems that is fine you pay a professional to come & make them go away, unfortunately what you can't then do is complain about a poorly done / overcharged jobs as you have no idea what was actually done & paid for.

 

[chris watkins]

PS.
to replace that valve set would mean draining down the hot water cylinder completely altering the pipework has they did not have a direct replacement all because it as not installed in correctly in the first place as per manufacturers instructions & Building / Water Regulations.

 

[Welder]

So, we have a boiler and an unvented (high pressure hot water) cylinder which is heated by the boiler.

The part replaced, reduces the incoming water pressure into the cylinder. Part of that is a safety device called a pressure relief valve (PRV). The flexible hose that is twisted that comes from the red topped PRV should be mounted higher so that any discharge from it goes through the 'tundish' which is the open sided plastic thing.

PS.
to replace that valve set would mean draining down the hot water cylinder completely altering the pipework has they did not have a direct replacement all because it as not installed in correctly in the first place as per manufacturers instructions & Building / Water Regulations.

That is why I have asked for more pictures. I want to deliver a definitive answer she can use.

 

[quality]

Still presuming its a female the lady has paid (not over charged) for for a incorrect repair. If a repair is carried out to a system in any condition we always price to bring it to a standard that is correct. Thats obviously not the case in this instance.

 

[missfrances]

Yorkshire Dave - I'm not at the property at the moment, but will take some more photos and post them here tomorrow. Thanks for your help.

 

[quality]

Yorkshire Dave - I'm not at the property at the moment, but will take some more photos and post them here tomorrow. Thanks for your help.

Are you the landlord?

 

[rpm]

Still presuming its a female the lady has paid (not over charged) for for a incorrect repair. If a repair is carried out to a system in any condition we always price to bring it to a standard that is correct. Thats obviously not the case in this instance.

Read that 3 times and not crystal clear what you are trying to say.

 

[quality]

The repair is not correct

 

[Welder]

The repair is not correct

Yeh ! 😀

 

[rpm]

Thanks for your comments. The original plumbing company sent someone back today, but they sent a different plumber. I'm told the part changed back in December was called a 'Pressure Reducing Valve' (see image attached). I explained to today's plumber that I was charged £500, and he pulled a face ie) wide eyes, look of shock! I laughed, and told him I also pulled the same face when I was charged £500. He then looked a bit awkward, and tried to suggest the first plumber changed another part as well (although he couldn't tell me what), but that's not what I remember being told back in December. In December, surprised at the cost, I requested a breakdown of costs, and a receipt, but nothing was emailed to me. Today I again asked for the breakdown, but I'm now being told by the office manager that the company has just 'changed owners' and they have no invoices.

Search of companies house records might reveal if there is any truth in that.

 

[missfrances]

Yes, I'm a lady, a landlady. But before you decide I must be evil, with a giant property empire, I only moved out of our house when a problem neighbour moved in next door, and caused chaos. Without going into too much detail, we had to move out, and quickly! Anyway, it means keeping track of the work done by tradepeople is that bit harder, although I always try to do as much research as I can. The plumbing company in question are on trustatrader.com, with 458 reviews and an average score of 4.92. I trusted them and what they told me. I also got another opinion before I used them. RPM - thank you - I plan to look at the companies house records to check out the mysterious change of ownership story. Will post some better photos tomorrow.

 

[Welder]

Yes, I'm a lady, a landlady. But ... I must be evil, with a giant property empire...

We'll believe you this time 😀

The more information we have the more we can help you. You will find that most here hate idiots (plenty on both sides of the cheque book) who would bring our industry into disrepute or gratuitously knock what we do and how we do it. So, help us help you and you'll win in all manner of ways 😉

There is also a section on this site where you can post a job for someone on here to price it for you. The only caveat to those seeking to work for you is that personally I'd look at what they have posted. You will soon be able to determine their ethos and values.

🙂