Triton Lewis rail riser fixing problem

[Alan H]

I have a Triton Lewis rail riser that came with a bar mixer.

This screenshot from a Triton video shows how the bottom bracket of the rail is installed - the screw goes through the vertical rail riser to secure it in place. The hole in the bracket is a bit larger than the diameter of the rail - the grey trims fill in that gap.

However, tightening the fixing screw pushes the rail against the (flimsy) trims. Securing this bottom bracket to the wall - but without over-tightening the fixing screw - and after some normal use, this has forced the grey plastic trims out and they no longer clip back in as they are now damaged. The same trims are used in the shower head holder and they have now become dislodged.

Anyone else have this issue? Is this just poor design?

 

[Chuck]

I think that you put the trims in after securing the brackets to the wall.

https://www.tritonshowers.co.uk/amfile/file/download/file/571/product/1842/

Maybe there should be some sleeves around the fixing screws (dashed line on Fig 4) that should take the load?

Anyway, try contacting Triton Customer service. They might have a solution, e.g. glueing the trims in place with some silicone and don't over-tighten the fixing screws. If the trims are damaged they might send you some replacements or give you the part number.

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[Alan H]

Thanks, Chuck.

No, the drawings in the instructions are plain wrong - they don't show the trim at all. I have talked to Triton support and they have been very unhelpful. I had to try to create a sketch to show them the issue. This is a plan view, looking down onto the bracket:

The riser rail is held in the centre of the hole in the mounting bracket by the grey plastic trim - there's a gap of about 4 mm and it's only the flimsy trim that keeps it in the centre. Tightening the screw pulls the riser rail towards the wall, squashing the grey trim - they just can't take it. If I only lightly tighten the fixing screw, the bracket is barely tight against the wall and this gives it some movement. It just looks like poor design to me but I'd like to hear from anyone who's come across this before.

 

[Chuck]

That's disappointing, Triton used to be good. (Sigh...)

If you want to stick with this model, I'd try to make a sleeve, e.g. from a piece of 15mm copper tube, to fit around the screw and transmit the reaction force from the wall to the riser rail. (I'd use copper tube because I have it to hand and it is easy to cut and file!) This will mean that the 'trim' will have a nice gap to fit in and won't have to serve as a compression washer.

If this explanation is not clear let me know and I'll try and sketch it.

 

[Alan H]

I understand what you're saying but I don't think it would work - I simplified what the bracket looks like for the drawing but I don't think there's room for the pipe to fit from the riser to the wall.

I've tried putting a 4 mm spacer in that fills the gap and that worked for a while but I think the basic problem is that the grey trim pieces are just too flimsy.

I'm coming to the conclusion that the best solution is to give up with this one and buy a different rail riser such as the Triton Pro-Fit Shower Riser Rail or something similar that fits the existing fixing holes but doesn't have this problem.

 

[Chuck]

I'm coming to the conclusion that the best solution is to give up with this one and buy a different rail riser such as the Triton Pro-Fit Shower Riser Rail or something similar that fits the existing fixing holes but doesn't have this problem.

If a simple modification doesn't fix the problem I'd also write it off and look for an alternative.

It's become common for companies that originally manufactured in Europe or the US to have stuff that was once reliable fabricated in the Far East using inferior materials and cost-cutting changes to the designs. It's seems to be ridiculously hard to find things of decent quality these days!