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Nov 13, 2022
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LT
Member Type
DIY or Homeowner
Hello!

I have a large house, 20 radiators + UFH. Heated house area is about 350 m2. House is class B, it is written in the certificate that house requires 73 kWh(m2/year) for heating. I had my system fully upgraded last year, installed new Vitodens 200-W 49 kW (B2HA) model with Vitotronic 200 controls. I know I made a mistake when choosing boiler, I thought my model supports 1:17 modulation too, but unfortunately this is not the case with 49 KW version.

Last year I used it with Tado, but I didn't like Tado modulation, so I decided to give a try to Viessmann weather compensation this time. So, right now we have about +10 C outside, and my boiler short cycles unless I do 2 things - first I have to open all radiators and second, I have to insanely adjust heating curve, like we are talking about 1.3 slope and 12 level, so the temperature would be around 50 C when it is 10 C outside. When both this things are done, boiler starts, modulates and works for some time, after that some rooms with Tado TRV's are heated enough, radiators are closed now and boiler just stops, while half of the house is still cold.

After that boiler starts itself for 15 seconds each ~10 minutes, heats up to 55 C, turns the burner off and temperature (of course) drops immediately. Could it be that my boiler is simply too powerful for the system and cannot modulate low enough or there are other reasons for this behaviour?


Thank you all in advance.
 
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The problem sounds like it’s with the tado smart trvs try removing them all and see how things go if the house is too hot adjust the wc so the flow is less
 
(Why can't any first post be quoted in reply??)

"After that boiler starts itself for 15 seconds each ~10 minutes, heats up to 55 C, turns the burner off and temperature (of course) drops immediately. Could it be that my boiler is simply too powerful for the system and cannot modulate low enough or there are other reasons for this behaviour?"

THe TRVs are only doing what they are supposed to do, the flowrate reduces, the heat demand is less than the minimum boiler output and the boiler temp reaches SP+5C and burner trip followed by recycle, then on refiring it isn't able to modulate down from the ignition conditions before burner trip again at SP+5C. You don't say the boiler's minimum output?..
You need a relatively high flow rate, a ABV may help, and fairly long anti cycle time, the anti cycle time looks like its 10 minutes which should be ample time to get the boiler temperature down, it should certainly be long enough if you have a ABV.
In the meantime can only suggest yet higher temperature slope, or disable it and set the boiler flow temperature manually, if allowed.
 
You don't say the boiler's minimum output?..
I think it can modulate to a minimum of about 11-12 kw. Regarding ABV - I have 2 towel holders that are always open + UFH collector with his own pump, so I guessed that flow rate shouldn’t be an issue?
 
That shocking 1:4.3 turndown to 11/12kw is the main problem IMO, also the boiler may fire up at ~ 25kw or more (ignition conditions) before modulating to 11/12kw, by which time the burner has shut down.
It may help to limit the boiler output (range rating), if menu available, see what its currently set to.

Also note the boiler flow temperature when it refires or while its in anticycle mode.
 
That shocking 1:4.3 turndown to 11/12kw is the main problem IMO, also the boiler may fire up at ~ 25kw or more (ignition conditions) before modulating to 11/12kw, by which time the burner has shut down.
It may help to limit the boiler output (range rating), if menu available, see what its currently set to.
Yeah, I really made a mistake when I bought this thing thinking about 1:17 modulation. But I am also not sure that 32 kW would be enough for my home.
My plumber suggests to add a buffer tank into the system, could it help?
 
Yes will require a LLH or at least CCT's. Can you provide a picture of the pipework surrounding boiler.
 
Yes will require a LLH or at least CCT's. Can you provide a picture of the pipework surrounding boiler.
Sure. DE3C43B3-E3FE-43FB-B533-5D002E74F601.jpegAF52C679-0D21-429F-8C1C-618BB789EBD8.jpegC2E8FD0C-4A6A-4AF1-9E2C-E8819A13EC0F.jpegE1C3A650-8696-4B14-80C3-F42C6D3B867E.jpeg
 
73 kWh(m2/year)

Confused by the units here but if it's supposed to be 73 kWh/m2/year that is a total annual consumption of 25550 KWh. But what is the heat loss (in KW) at -3 deg?. This is the size of boiler you needed and existing one could be range rated to this.
 
73 kWh(m2/year)

Confused by the units here but if it's supposed to be 73 kWh/m2/year that is a total annual consumption of 25550 KWh. But what is the heat loss (in KW) at -3 deg?. This is the size of boiler you needed and existing one could be range rated to this.
Yeah, well, in certificate information is shown for the whole house, and whole house is 600 m2. Just a garage and some other areas are not heated. So as far as I get it we are talking about ~43800 kWh/year for the whole house. I am not sure about heat loss, never seen this number anywhere in documents.
 
Yeah, well, in certificate information is shown for the whole house, and whole house is 600 m2. Just a garage and some other areas are not heated. So as far as I get it we are talking about ~43800 kWh/year for the whole house. I am not sure about heat loss, never seen this number anywhere in documents.
Can’t see how you could have had a new system designed without a heat loss calculation, which is the heat input it requires. Not annual consumption. Must be somewhere.
 
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Can’t see how you could have had a new system designed without a heat loss calculation, which is the heat input it requires. Not annual consumption. Must be somewhere.

You require the Heat Loss Indicator as shown below.
This is my own HLI, heat loss indication, my house is 140M2 so 600M2 based on this only requires a 13.7kw boiler, , I use 12,000kw of kerosene/ 8 month annum, which = a house heating requirement of 10,200kwh.
Even if I based the boiler output on a weatherdT of 23C, (-3/20C) then, a 32kw boiler based on the same HLI of 2.29 woulf suffice to heat a 600M2 house and how often will the temperature be -3C in the UK and how likely will it require the whole 600M2 to be heated??.

1668426178039.png
 
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You require the Heat Loss Indicator as shown below.
This is my own HLI, heat loss indication, my house is 140M2 so 600M2 based on this only requires a 13.7kw boiler, , I use 12,000kw of kerosene/ 8 month annum, which = a house heating requirement of 10,200kwh.
Even if I based the boiler output on a weatherdT of 23C, (-3/20C) then, a 32kw boiler based on the same HLI of 2.29 woulf suffice to heat a 600M2 house and how often will the temperature be -3C in the UK and how likely will it require the whole 600M2 to be heated??.

View attachment 79124
Sorry, should have specified, I am not living in the UK. Our heating season lasts about 200 days and average temperature outside is 1-2 C during these days. Lowest temperature is about -19 C, but it is pretty rare, it can be maybe 5 days per season max, and not every winter. I will look in my papers, maybe I missed something about heat loss. Previous boiler we had here was old 42 kw Buderus.
 
A buffer would help and you can remove the llh then but you will loose some efficiency did you have a Heatloss done as 40kw sounds big ?
I am not sure that it is done like in UK here in Lithuania. I checked papers, the only thing I managed to find was the information I provided in earlier posts. I might do some calculations, but I have to find information about insulation etc., have to go through some more papers. Last year heating season I burnt ~4000 m3 of gas, if it matters.
 
4000m3 gas = 44000kwh= 38,720kwh to heating @ 88% boiler efficiency.
How many rads (& rated output) and UFH zones and loops etc & design outputs etc.
 
I am not sure that it is done like in UK here in Lithuania. I checked papers, the only thing I managed to find was the information I provided in earlier posts. I might do some calculations, but I have to find information about insulation etc., have to go through some more papers. Last year heating season I burnt ~4000 m3 of gas, if it matters.

Might be best to see if you can work out the outputs of your rads eg find similar ones in the same sizes they should state outputs etc
 
In the whole house there are 18 radiators, sum of their output at 75\65\20 is ~46.8 Kw. Plus UFH, 3 zones, ~65 m2 combined. On each floor there is a distribution manifold. On the first floor there is also a UFH pump unit. There are also 2 towel warmers, not sure about their output, and 3 small underfloor radiators near windows.
 
There will be no condensation at those high temperatures. System should be balanced to produce a 20 deg flow/return drop. Boiler can do water priority (higher flow temps for water heating) so can you not try it at lower flow temp, 55 or 60?
 
There will be no condensation at those high temperatures. System should be balanced to produce a 20 deg flow/return drop. Boiler can do water priority (higher flow temps for water heating) so can you not try it at lower flow temp, 55 or 60?
Those are just numbers from radiator seller. Right now my boiler is working (when it is working) on 55 C, and it is fully enough for now. I would like to try it on 45, but it just short cycles, never actually starts.
Flow is around 53, return around 38.
——
Hot water is prioritized, there are no problems with DHW.
——
Question - best way to deal with this problem would be buffer tank, boiler change to 32 kw with better modulation, or 2 boilers 25 kw each (worst scenario for me)?
 
Those are just numbers from radiator seller. Right now my boiler is working (when it is working) on 55 C, and it is fully enough for now. I would like to try it on 45, but it just short cycles, never actually starts.
Flow is around 53, return around 38.
——
Hot water is prioritized, there are no problems with DHW.
——
Question - best way to deal with this problem would be buffer tank, boiler change to 32 kw with better modulation, or 2 boilers 25 kw each (worst scenario for me)?
Have you any idea what the primary flow through the LLH is?, assuming it is running above at ~ 12kw, then a dT of 15C means its circulating 11.47LPM , 0.69m3/hr, this primary flowrate is determined by the primary circulating pump setting and is presumably fairly constant through the boiler Hx, the burner will trip at 60C so the boiler output can only rise to 17.6kw before burner trip (assuming boiler return temp remained at 38C). One might think that the primary boiler flowrate might be based on the boiler output and a dT of say 20C, this means a primary flowrate of 35.1LPM, 2.11m3/hr. this would then, theoretically result in a dT of 5C at 12kw output.
But more importantly it means the boiler could fire at say ignition conditions of 30kw without exceeding 50C from a return temperature of 38C, maybe this is why you have to raise the SP to 55C?.
The boiler manual should show the max flowrate recommended.
 
If your boiler is pumping more than the system pump off your low loss header this would shut it down. Think I’d try range rating the boiler down to say 20kW and see what happens. Your radiators are probably oversized so are no guide to your actual heat loss. I think I’d do my own heat loss which would give an idea.
Perhaps the best thing would be a heating engineer to visit you and advise.
 
One (good) reason for a LLH is that it allows primary and secondary circuits to operate at completely different flowrates, for example you may have the primary circulating 35.1LPM as above and the secondary only requiring say 3.6LPM, the primary will recirculate 31.5LPM and supply 3.6LPM to the secondary with the secondary returning the 3.6LPM to the primary to give the 35.1LPM primary flow&return?.
 
Have you any idea what the primary flow through the LLH is?, assuming it is running above at ~ 12kw, then a dT of 15C means its circulating 11.47LPM , 0.69m3/hr, this primary flowrate is determined by the primary circulating pump setting and is presumably fairly constant through the boiler Hx, the burner will trip at 60C so the boiler output can only rise to 17.6kw before burner trip (assuming boiler return temp remained at 38C). One might think that the primary boiler flowrate might be based on the boiler output and a dT of say 20C, this means a primary flowrate of 35.1LPM, 2.11m3/hr. this would then, theoretically result in a dT of 5C at 12kw output.
But more importantly it means the boiler could fire at say ignition conditions of 30kw without exceeding 50C from a return temperature of 38C, maybe this is why you have to raise the SP to 55C?.
The boiler manual should show the max flowrate recommended.
Those are some next level calculations for me, lol. I don’t know about flow levels, unfortunately. Right now, for example, I see the picture of boiler that turned off burner and for whatever reason temperature doesn’t drop fast, so this time it managed to heat something. But, difference between flow and return on LLH is 2 C. While there are still 5 radiators open, not including UHF and other stuff.

Manual suggests using 6th position on boiler’s pump that equals 2.8 m3/h when deltaT is 15C? I am not sure how installers set them up. Are those real numbers or am I looking the wrong way?
If your boiler is pumping more than the system pump off your low loss header this would shut it down. Think I’d try range rating the boiler down to say 20kW and see what happens. Your radiators are probably oversized so are no guide to your actual heat loss. I think I’d do my own heat loss which would give an idea.
Perhaps the best thing would be a heating engineer to visit you and advise.
Yeah, I will try finding someone who can help me locally. Regarding range rating, You mean like this?-
 

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One (good) reason for a LLH is that it allows primary and secondary circuits to operate at completely different flowrates, for example you may have the primary circulating 35.1LPM as above and the secondary only requiring say 3.6LPM, the primary will recirculate 31.5LPM and supply 3.6LPM to the secondary with the secondary returning the 3.6LPM to the primary to give the 35.1LPM primary flow&return?.
Yeah, but I have only one heating circuit.
 
Yes, 2.8m3/hr at a dT of 15C = 49kw. Presume this pump is internal to the boiler and isn't one of the Wilos where its very easy to derive their circulation rate from the pump curves?.
Anyway, IMO, the main thing to try and confirm is that the primary pump is set as high as possible, don't think you can do much more than that.

1668458589007.png
 
Yes, 2.8m3/hr at a dT of 15C = 49kw. Presume this pump is internal to the boiler and isn't one of the Wilos where its very easy to derive their circulation rate from the pump curves?.
Anyway, IMO, the main thing to try and confirm is that the primary pump is set as high as possible, don't think you can do much more than that.

View attachment 79151
Yes, I was referring to internal Viessmann pump.
 
Maybe the boiler has been range rated to 20kw (40%) since installation??.
No, I just did it to check as suggested. Unfortunately, even when I fully opened all my tado TRVs, boiler didn’t fire up at all while being on 40%. I just don’t get why… The demand is clearly there, and it fires up when I do this on 100% power. Maybe 20 kw is not enough for the boiler to fire up? Sounds a little bit stupid.
Forget it, heating curve changed when I changed rate to default 1.4, and 1.4 means 37 C flow when it is 10 C outside. This thing never showed such temperatures.
I guess maybe I should connect my tado thermostat back. At least it allowed me to heat my house😃.
 
I guess maybe I should connect my tado thermostat back. At least it allowed me to heat my house😃.
Does the thermostat control a number of zones or are there a number of them?.

Still a bit surprised the boiler doesn't seem to be able to get away, 10 minutes anticycle with the circ pump circulating through the LLH should knock the flow/return temps well down one would think, have you noted them towards the end of the anticycle time?
 
Does the thermostat control a number of zones or are there a number of them?.

Still a bit surprised the boiler doesn't seem to be able to get away, 10 minutes anticycle with the circ pump circulating through the LLH should knock the flow/return temps well down one would think, have you noted them towards the end of the anticycle time?
In tado system, as far as I understand, every TRV has the ability to call for heat via so - called “extension kit” that connects directly to the boiler. So every TRV is essentially a thermostat. Yes, I have several rooms as “Zones” in tado.

Technically, my boiler is old enough it still supports KM-Bus, to in theory Tado should be able to modulate it. In practice however, tado struggled. I will speak with their support one more time, maybe they could suggest something.

Regarding flow-return temperatures, those are -
~25-28 C in the end, boiler’s pump is working whole time. Flow and return temperatures are the same, maybe 1 C difference. And it just keeps circulating that 28 C water through radiators. But it won’t fire up until I set a heating curve very - very high. I imagined WC should modulate a temperature set by heating curve and provide it constantly to the system, like if it is +10 outside and curve is set to 1.4, in a perfect world boiler should fire up and modulate itself so it can provide stable 37 C to the system until outside temp will change?
 
That's strange, normally once the boiler is enabled at SP-5C and the anticycle time has elapsed then the boiler will refire.
 
Have you calibrated and offset the Tado TRV temps?

Might not make much difference but they are obviously reacting to the nearby radiator air temperature and not necessarily the actual room temp.
 
Have you calibrated and offset the Tado TRV temps?

Might not make much difference but they are obviously reacting to the nearby radiator air temperature and not necessarily the actual room temp.
Yes, long time ago. There is no big difference surprisingly, less than 0.5 C
 
Right now, for example, I see the picture of boiler that turned off burner and for whatever reason temperature doesn’t drop fast, so this time it managed to heat something. But, difference between flow and return on LLH is 2 C. While there are still 5 radiators open, not including UHF and other stuff.
The temperatures should drop rapidly if both pumps are still running which they should be, we don't know what the primary pump is circulating but would think its quite high.
You can derive what the secondary Wilo pump is pumping from the following info.

Get the pump model and pump head
See where the setting knob is pointing to, it will be either to C1,C2, C3, or to the right of C3 or to the left of C1, but don't touch it.
Watch the Wilo while its starting up and you will see the set head flashing for a few seconds and then reverting to showing the power in watts W,make a note of this and the watts W and post same and the flowrate can then be read off the pump curves, might reveal something and will certainly be handy for showing the flowrates with different heating combinations.
 
Is the secondary pump installed correctly, the boiler circ pump is pumping into the top right primary pipe and returning through the bottom right primary pipe via the secondary pump, thought the secondary might be pumping into the bottom left secondary but maybe not?.
 

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Is the secondary pump installed correctly, the boiler circ pump is pumping into the top right primary pipe and returning through the bottom right primary pipe via the secondary pump, thought the secondary might be pumping into the bottom left secondary but maybe not?.
Or pumping from the top (left) secondary pipe since the boiler pump will more than likely be pumping through its own heat exchanger.
 
You can derive what the secondary Wilo pump is pumping from the following info.
External heating circuit pump is always set to 40 W power, never seen it to change. Boiler can and does turn it off when there is a need for DHW, but in any other time it is turned on.

Is the secondary pump installed correctly
The Wilo pump on this picture is not a heating circuit pump as far as I get it. If i remember correctly, this pump helps the return flow back into the boiler. The main heating pump can be seen on the last picture. I would guess that all pumps do work as intended, because sometimes boiler works and heats the house correctly?
 
Does this mean that all the flow of water through the boiler is via this pump, it showed 15W in one picture, if so then we can derive the boiler flow if you provide the info, above.
 
Does this mean that all the flow of water through the boiler is via this pump, it showed 15W in one picture, if so then we can derive the boiler flow if you provide the info, above.
I think there is this pump + own boiler's internal pump?
 
The reason I'm labouring the point a bit is that I feel the boiler should run for more than 11 secs if the flowrate through it is - 35LPM and I can derive that as long as the discharge from that Wilo pump goes straight into the boiler return, I can't see quite clearly if there is another T above it before the boiler, so just look up that info and we can see exactly what it's pumping.
 
Have a look at the attachment to see if pipe and the other Wilo is teed into the boiler return.
 

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@SC. I looked it up at the time and it came up as a system boiler.

 
Should be a sticker on the top at the back left can you take a pic of that plz as I’m sure there isn’t a pump inside the boiler just a heat only
Attached.
Have a look at the attachment to see if pipe and the other Wilo is teed into the boiler return.
Attaching photo. This pump is set on c2, 15 W.

——
I appreciate Your help, guys. Thank you.
 

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Is that with an external pump set as I don’t know if one (42kw) with an internal set ?
I am guessing that my boiler has internal pump based on the information shown in ViCare app. I could be wrong.
 

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Attached.

Attaching photo. This pump is set on c2, 15 W.

——
I appreciate Your help, guys. Thank you.
Thanks,
The other Wilo is feeding into the boiler return as well so looks like the main (a external) pump.
Can you post a photo of this one as well please with the same info re type, head etc and its setting and power.
 
Thanks,
The other Wilo is feeding into the boiler return as well so looks like the main (a external) pump.
Can you post a photo of this one as well please with the same info re type, head etc and its setting and power.
You mean a pump that is in lower left corner of the picture? This is a DHW pump. It turns on when there is a need to fill and heat hot water cylinder.
 
When DHWP off then all the water into the boiler flows via the 4M Wilo pump, I can't find a curve for the C2 setting but it looks very much as if the flowrate isn't much more than 1 m3/hr, next time its running can you turn the setting knob to the right until its flashing say 2M then stop and read off the power, W, adjust it then until the power is the same as it was on C2, note the head and return it to C2, I have the pump curves for the CP (constant pressure) settings.
 
Should have added also turn the setting knob briefly fully clockwise and read off the power before returning it to C2.
 
When DHWP off then all the water into the boiler flows via the 4M Wilo pump, I can't find a curve for the C2 setting but it looks very much as if the flowrate isn't much more than 1 m3/hr, next time its running can you turn the setting knob to the right until its flashing say 2M then stop and read off the power, W, adjust it then until the power is the same as it was on C2, note the head and return it to C2, I have the pump curves for the CP (constant pressure) settings.
Max flow rate of this pump is 2.7 m3/h, according to manufacturer.. On 2 m. it shows 16 W. When turned fully to the right (4 M.) it shows 20 W.
 
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This should mean IMO that the flowrate through the boiler is 1.0 m3/hr, 16.7LPM, so if the boiler has its own internal pump capable of pumping far more, the flowrate is being throttled/controlled by this relatively small pump, running the pump on full CP mode (knob fully right) or setting it to C3 should give ~ 1.4m3/hr at 4M head & 20W which may help the boiler fire up for longer than 11 secs and not reach SP+5C for a few minutes depending on the heating load.
Post 26 showed a dT of , 53-38, 15C, if the primary flowrate is consistent at 1m3/hr, 16.7LPM, then the boiler output was 17.5kw but if it was only just above minimum of say 12kw then the flowrate was only 11.5LPM?.
Another way of checking the primry flowrate is to take the dT and read off the % firing like in post 30 where 19% was presumably the boiler output then, 9.3kw??.
Also, if 16.7LPM is the flowrate through the boiler then the output at a dT of 20C is only 23.3kw, I think the max design flowrate through boilers is based on this 20C dT which means one should be able to circulate 35.1LPM, 2.1m3/hr.

What exactly I wonder is the role of the LLH in your setup as I thought that the primary side dealt with the heat source and the secondary side with the heating demand, the output from the boiler flow is teed off to the heating before the primary (as well as feeding it).
Are there any (other pumps) associated (apart from the UFH manifold pump) with the LLH secondary side?,

1668596499026.png
 
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Are there any (other pumps) associated (apart from the UFH manifold pump) with the LLH secondary side?,
Yes, you can see it in the last picture out of 4. It pumps hot water from the boiler to the system. It is a 40 W max and was always set to 40 W. Here is a sticker. This pump turns off only when DHW pump (lower left) is turned on to add water to cylinder. I have also tried to upload a short video of my system, maybe it would make it easier to understand.
 

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Making a bit of sense now.
Looks as if the secondary circulation is way higher than the primary circulation, if you want to get the maximum boiler flowrate then I can't see that being achieved with that 4M pump.
Another test or two if you don't mind.
Confirm 6M pump on C3, if so and because the pump is running at max power it could be circulating anywhere between 1m3/hr and (very unlikely) up to 3m3/hr so can you turn the selector knob clockwise to the right of C3 and stop a few times until you get ~ 30/35 watts, then read off the head and the watts and the flowrate can again be derived, switch it back to C3?? when finished.

Have you confirmed that you have a system boiler with a internal pump?.


1668614229664.png
 
Have you confirmed that you have a system boiler with a internal pump?
I just looked through old emails, where I have spoken with a salesman, and I have found that he actually wrote “This boiler does not have circulation pump”. Well..



3 M is 29 W
3.3 M is 34 W
 
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You are probably circulating/recirculating~ 1.7m3/hr.

Why dont you swap the 6M DHW pump with the 4M (if flange distances same), PDHW generally raises the boiler temp to 80C and the 4M pump may/should be quite adequate when circulating through the cylinder coil?, maybe they were installed incorrectly originally?

I would suggest putting the 4m on C3 or maybe max CP setting for now, whichever uses highest power.
 
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You are probably circulating/recirculating~ 1.7m3/hr.

Why dont you swap the 6M DHW pump with the 4M (if flange distances same), PDHW generally raises the boiler temp to 80C and the 4M pump may/should be quite adequate when circulating through the cylinder coil?, maybe they were installed incorrectly originally?

I would suggest putting the 4m on C3 or maybe max CP setting for now, whichever uses highest power.
I will call my plumber tomorrow, I don’t think this is a job to diy. Thank you. Do you think it can help with a lower flow temperatures, sub 50C I mean? Or is this a problem because of bad modulation, not flow?
 
It's a combination of both, the boiler fires at a far greater output than its minimum output, yours may be say 30kw, with your present flowrate of 16.7LPM the dT through the boiler will be 25.7C the boiler temp at fireplace is 28/30Csay30C so the flow temp will be 55.7C if the SP temp is 56C then the boiler will stay firing until it reaches 61C. If the flowrate is/can be increased to say 22LPM then the dT will be 19.5C and the flow temp will be 49.5C so the SP can be reduced to 50C, the boiler run time then depends on how fast it modulates to its minimum output and tha actual heating load. As I stared somewhere above you might be able to see the boiler % power on startup in one of the displays above.
 
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I will call my plumber tomorrow, I don’t think this is a job to diy. Thank you. Do you think it can help with a lower flow temperatures, sub 50C I mean? Or is this a problem because of bad modulation, not flow?
You should get a fairly substantial increase in boiler flow if you change the 4M pump to C3 or turn the control knob fully clockwise.
 
Does the arrowed pipe supply the HW cylinder coil?.
 

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When I follow it in your excellent video it turns left and might be entering the flow (top) of the cylinder coil, the pump is taking it from the coil return and pumping it through the boiler.
 

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