I have a customer who is having issues with the above boiler. Apparently it is dropping out on hot water demand and then wont relight for about 5-10 minutes, she says there is a constant noise but no ignition so guessing the fan and pump are running? The fan and aps seem ok from what I saw. If you turn the power off and back on it will fire up straight away, so I am told. I have been infront of the boiler for about 2 hours over two visits and not seen it at fault so is difficult to test anything. Anyone had a similar fault with this boiler?