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When I attended a faulty boiler job on Friday (Keston C40), I informed homeowner that the name Keston means useless and a new boiler will be required. Her response: 'No problem. I trust you. If you think we need a new boiler, then we will go with that. I will give you my credit card so you can use to buy all that you need for the job. For the labour part, I will pay you cash for that. Her husband tried encouraging her to just pay me for attending while they think about it, but she refused to even consider his opinion? I told her it was late and the Friday, so she should leave it with me & I'll get back to her.
Trouble is, I've spent the weekend wondering how to approach the issue?
Trouble is, I've spent the weekend wondering how to approach the issue?