Help needed with a cream coloured nightmare

[ShaunCorbs]

My question.
Why won't insurance pay?

Because he was working on the toilet i would be binning then off

 

[Scott_D]

Have you asked them what they want before you go too far?
They may not be happy what ever you do.
They may want the sink replaced and compensation.

 

[Phil]

And the shirt off his back!

 

[Old Account]

Have you asked them what they want before you go too far?
They may not be happy what ever you do.
They may want the sink replaced and compensation.

Just had similar job but exactly the customer you just described. Went out to change the whole lot inside a closed coupled toilet. I also had to remove the toilet to get to the bath mixer and changed that over. Once, I changed that I changed the pan connector, took the cistern of the toilet and changed all parts as she wanted me to. Fitted the cistern back onto the toilet and put that back as it was with pipe clips used as washers for the cistern. There apwere no fixings for the toilet installed at all so I used silicone as it didn’t have anything like this. So I thought, applying this will sort within 2h stability and it looks a lot better. So I got paid went to the next job. 15 min later she’s called me and said the toilet is com0letely loose and it looks messy. I was like yeah it looks messy because I just left a nice line of silicone at the base to give you stability to the toilet once it’s dry. I alss mentioned that the toilet didn’t have any fixings and you did not supply them to me to fix them so I put the toilet back as it was. She started to complain more about the cistern being not straight which made me laugh though. She also said there is a gap between the wall and the cistern, and I said yes because youre previous installers installed the toilet like this and the toilet can’t go further back to the wall due to the waste going into the floor. She was talking about (1cm). However, I went back tried sorting out made it look better but she wasn’t still happy and I literally snapped. I went out got got her the money back in full didn’t even charge her for the change of the tap as my honour wouldn’t let me. I thought I was better than this. She was just looking for issues to get th8ngs apdone for free. Before I receive a bad review I left the money and bit onto the bullet and left her with the full amount of money and told her to get another qualified engineer who could please her.

 

[ShaunCorbs]

She's right tho ron you need to fix the toilet to the floor you can't use use mastic

 

[Old Account]

She's right tho ron you need to fix the toilet to the floor you can't use use mastic

Disagree tho. Have t got supplied what I supposed to install. I ask her kindly if I could supply that all but she didn’t me to so how is that my fault. She just being difficult and just wanting all for free.

To be frank I don’t give a .. what she wants and what she can afford .... I want also a mansion but can only afford a 3 bedroom property ... if Shen doesn’t to pay for the right materials or supplying it all in the first place she got more than she deserved.

She just being difficult hang on the toilet and moved it on purpose back and forth like a maniac just to Sod me off. She also wanted me to tighten the bloody cisterns screws as tight as possible so I crack the cistern. These are designed to keep the cistern in place and not solid ... whatever her or anyone’s opinion is ... I have been there and faced again a rough customer.

 

[ShaunCorbs]

Still doesn't matter

If it's not supplied fine tell her and three options

One you go and get the part
Two she goes and gets it
Three you don't install the toilet

And there meant to be tight, tighten enough so you can't tighten them by hand any more, also gives you somewhere to lever the cistern off

 

[Best]

I admit I do rely on a bead of silicone to keep a lot of toilet pans from moving on tiled floors.
But both surfaces must be clean.
The problem with not also using proper fixings for the pans to fix them to the floor, is the customer can later properly claim the installer was to blame should even an earthquake dislodge it.
The cisterns I prefer to use 1/2” tap washers with brass screws (or stainless steel) and tighten them just until the rubber tap washers can’t move

 

[ShaunCorbs]

I admit I do rely on a bead of silicone to keep a lot of toilet pans from moving on tiled floors.
But both surfaces must be clean.
The problem with not also using proper fixings for the pans to fix them to the floor, is the customer can later properly claim the installer was to blame should even an earthquake dislodge it.
The cisterns I prefer to use 1/2” tap washers with brass screws (or stainless steel) and tighten them just until the rubber tap washers can’t move

really you just silicon the outside and hope for the best it doesnt move?

 

[Old Account]

really you just silicon the outside and hope for the best it doesnt move?

It’s not applied only on the outside, you could easily put 3 screwdrivers down below the toilet on each site one and at the front one, put silicon down and pull the screwsdrivers away. So now the toilet sits on the silicone and you just use a former and remove the silicone with a nice neat line.

I don’t think @Best meant he uses just silicone, I think he meant sometimes some of the toilets it’s difficult to fix them onto the floor it would help to keep the toilet in place.