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Discuss New boiler install - is this acceptable work? in the Gas Engineers Forum area at PlumbersForums.net
It's Pretty awfulIts not pretty
I would have cut a neat hole using one of those pieces (cant recall what its called) at least or put the "L" corner on and then put the pipe in through smaller hole and lined up with the hole they drilled through the worktop.So granted free or low cost ?
normally the lintel extends 150mm max 200mm so they would of been clear
As for the hole I guess they needed to get there hand in there
I would have cut a neat hole using one of those pieces (cant recall what its called) at least or put the "L" corner on and then put the pipe in through smaller hole and lined up with the hole they drilled through the worktop.
They took about 6 hours. I had taken down the cupboards for them so they didnt have much to do other than remove old and put new one in. I think one was a trainee.unfortunately they don’t have the time there paid like £200 to install a new boiler
I’m going to take a guess around 4 hours max to install it ?
They took about 6 hours. I had taken down the cupboards for them so they didnt have much to do other than remove old and put new one in. I think one was a trainee.
Yes, I think so. They drained it. I don't know about flushing it. They never attached any hose to wash through.did they clean and flush the heating system?
Yes and on a credit so two potential avenues. This is what the quote said:Did you pay for the install?
If you don’t mind what was the quote ?
it’s for a sealed system to top up the system but yours is open vent I’m guessing
If you don’t mind what was the quote ?
it’s for a sealed system to top up the system but yours is open vent I’m guessing
Thanks all for your help.Good luck
Thanks. In the manual, there is a commissioning form that asks if the system been flushed, they ticked yes for it being flushed and then signed it. They then forged my signature on the form to say it had all been explained etc.The best price I can buy that boiler (with flue) for is £743 + Vat. The flue centre must be a minimum of 300mm from the inside edge of the door frame - measured horizontally. If it is not - when you receive your Building Control certification call Gas Safe for an inspection.
Read the Valliant users manual, but I think you will find that unless the system has been flushed before the boiler was installed there is no warranty.
If you paid £1400 incl Vat - it is a very cheap deal. Just get them back to sort out the builders work and make sure that you have a warranty.
Oh, you've got them by the balls then. Document everything that's wrong including the falsification of a legal document. You have to give them a chance to make good even though you won't want to. Ideally get your solicitor involved to write them a stiff letter to show you mean business. While you're at it fire a letter to Vaillant because I'm sure they'd appreciate their products being installed so shoddily, in the end they have to maintain the product warranty that's been validated by the benchmark (that has been falsified).Thanks. In the manual, there is a commissioning form that asks if the system been flushed, they ticked yes for it being flushed and then signed it. They then forged my signature on the form to say it had all been explained etc.
Oh, you've got them by the balls then. Document everything that's wrong including the falsification of a legal document. You have to give them a chance to make good even though you won't want to. Ideally get your solicitor involved to write them a stiff letter to show you mean business. While you're at it fire a letter to Vaillant because I'm sure they'd appreciate their products being installed so shoddily, in the end they have to maintain the product warranty that's been validated by the benchmark (that has been falsified).
No point mucking about, send one to the boss...
I was thinking that may be due to covid he signed on my behalf but on reflection the installers should have stated my name on it and just noted not signed due to covid - like the couriers / Royal Mail do.Oh, you've got them by the balls then. Document everything that's wrong including the falsification of a legal document. You have to give them a chance to make good even though you won't want to. Ideally get your solicitor involved to write them a stiff letter to show you mean business. While you're at it fire a letter to Vaillant because I'm sure they'd appreciate their products being installed so shoddily, in the end they have to maintain the product warranty that's been validated by the benchmark (that has been falsified).
No point mucking about, send one to the boss...
Covid may have caused many inconveniences,
I was thinking that may be due to covid he signed on my behalf but on reflection the installers should have stated my name on it and just noted not signed due to covid - like the couriers / Royal Mail do.
Thanks, I have lodged a complaint (including the signature) and will as you and others suggested be getting them to resolve the issue.Why do sound so casual about it?.
It's very shoddy no doubt but is it dangerous or dangerous enough to involve Gas Safe? They don't usually attend where it is a question of very poor workmanship, no harm asking though.That is appalling work I would honestly report this one to gas Safe who will inspect the work it could take a while due to covid ,? and force the installer to put the install right at their cost. Shocking 6 hours for boiler change is no where near enough time to do a quality job here is one I did recently. Regards
Kop
Yeah I was thinking the same. An inspector we had, said even though they see some awful work most of it is 'safe' in their eyes. The quality of work is poor in the OPs photos, but the flue is sealed etc. Gas Safe won't be interested.It's very shoddy no doubt but is it dangerous or dangerous enough to involve Gas Safe? They don't usually attend where it is a question of very poor workmanship, no harm asking though.
What would you do in his position ? I have been on both sides of gas safe I got reported once they were there like a shot luckily it all turned out well , it was the neighbor who made the complaint regarding a flue position they will attend if there is a safety concern, but agreed there may be or there may not either way it needs sorting and at least brought up to a acceptable standard which it's definitely is not and falsifying the benchmark and signatures is not a smart move .Well that's not exactly true KoP. According to your attachment you have to nominate your property for a free inspection which doesn't mean you're entitled to one. If you have gas safety concerns then of course report it BUT that's the point about the OP's install is it gas unsafe or is it just an install very shoddily executed? No harm in asking I agree but then given what we've seen of it there is no guarantee they'll get involved too.
I'd get a building company to quote for a proper repair the damaged wall teamed up with a heating guy to look after the flue. A nice repair to the wall is going to need a time-served brick-layer being paid well enough to take care. Matching the bricks, if they're not readily available, is going to involve swapping out some from a less visible position. Matching the pointing is also going to take some messing around.What would you do in his position ?
My point is the GSI who carried out this work needs to realise the quality of the work he's doing is just not to a acceptable standard he could be doing 3 or 4 a week ? we all have a duty of care to our customers to carry out a contracted install to a high standard and make good any damage caused, cleaning a system properly can take half a day minimum, commissioning completing the relevant work paperwork leaves very little time to carry out the actual install itself if it's completed in a day or less? Get the work checked if it's gas safe? then its all well and good if not then it will eventually be brought up to a acceptable standard the op should not be expected to pay extra for repairs to be carried out . Regards KopHe's contacted the firm to ask them to make good, that I'm sure you'll agree is the right thing to do because it isn't a safety issue or at least one we can see. The falsification on the other hand is worth reporting although if true I'm not sure what can be done about it. If the systems been dosed adequately fine but how do you prove it hasn't been flushed and cleaned, then what? He says yes, we have our doubts but whose to say he hasn't and as the OP said he signed off the Benchmark because of Covid.
Mate, I agree it's a terrible standard of work but it can be terrible and still Gas Safe that's all.Guess we have a difference of opinion there then G I am only going on my past experiences with this sort of issue, you may well be correct in your interpretation of it if you are then I stand corrected. Regards kop
thats a good one..you probably need a real plumber.Hi
I had a new boiler installed and wondered if you think this is acceptable workmanship.
Looks like they started to drill a hole at the front and then had to move down.
Thanks for your input.
Nope, nothing wrong with that....Just dug out the pictures of the one i corrected the Valliant boiler was fitted and a Gloworm blanced flue boiler removed , the Gas safe issue was the gas supply was undersized there was also a gas hob fitted, but i am sure you will agree its poor very poor for a new boiler upgrade. Kop
Your a funny guy G there isnt nowNope, nothing wrong with that.***
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