- Messages
- 10
Hello,
I hope I post this in the right section. I bought a house couple of months ago. There was an old, broken back boiler installed in the fireplace, so I looked for a company to replace it with a nice shiny combi boiler. A gentleman came over to estimate the work. He offered to replace the boiler along with the existing heating system and all necessary plumbing. I was told it will cost ~£7000. I thought that's rather expensive, and he agreed, but also said that along with premium price comes a premium service. It took them a week to finish, hot water is there, radiators work. The house is being redecorated, so I didn't notice anything unusual (I do not live there yet). One day a builder who work there called me to ask if I noticed the noise the pipework makes. We decided to take the ceiling down to inspect the installation…
This was done last month, 2021, XXI century and described as a premium service, “normal installation”, “common practice”. All the pipes are placed directly under the floor (in some places not deep enough and planks are pushing against pipes). I can't put new hardwood floor on top of it because I have to use long staples that may perforate pipes. Not a single pipe is fixed or isolated. Old pipes are left in place so new ones had to be bent to go over. When I stop my shower, the hot water pipe hits another (old and dead) pipe and wakes up half of the neighbourhood. When pipes get hot, they must expand because they make a squeaky sound. Have a look at the soldering.
I'm not a plumber but common-sense (plus every singe builder that comes to work in the house) tells me it doesn't look like a premium service worth ~£7000. I called the company, but they refuse to visit and evaluate the work done by their employee. They told me there's nothing wrong with it, but if I want to change anything, they are happy to send another estimate. I would like to ask if this is normal or do I expect too much?
I hope I post this in the right section. I bought a house couple of months ago. There was an old, broken back boiler installed in the fireplace, so I looked for a company to replace it with a nice shiny combi boiler. A gentleman came over to estimate the work. He offered to replace the boiler along with the existing heating system and all necessary plumbing. I was told it will cost ~£7000. I thought that's rather expensive, and he agreed, but also said that along with premium price comes a premium service. It took them a week to finish, hot water is there, radiators work. The house is being redecorated, so I didn't notice anything unusual (I do not live there yet). One day a builder who work there called me to ask if I noticed the noise the pipework makes. We decided to take the ceiling down to inspect the installation…
This was done last month, 2021, XXI century and described as a premium service, “normal installation”, “common practice”. All the pipes are placed directly under the floor (in some places not deep enough and planks are pushing against pipes). I can't put new hardwood floor on top of it because I have to use long staples that may perforate pipes. Not a single pipe is fixed or isolated. Old pipes are left in place so new ones had to be bent to go over. When I stop my shower, the hot water pipe hits another (old and dead) pipe and wakes up half of the neighbourhood. When pipes get hot, they must expand because they make a squeaky sound. Have a look at the soldering.
I'm not a plumber but common-sense (plus every singe builder that comes to work in the house) tells me it doesn't look like a premium service worth ~£7000. I called the company, but they refuse to visit and evaluate the work done by their employee. They told me there's nothing wrong with it, but if I want to change anything, they are happy to send another estimate. I would like to ask if this is normal or do I expect too much?
a premium service should speak for itself in the quality of the install as below
