Look, facebook , twitter etc are just another way to promote your business, if you dont do,them you might miss out it can cost zero so why not....remember ...facebook etc are basically marketing venues
when you are a mes outfit in a local area then its sales you need...after a while facebook etc can become a direct sales tool but it takes ages. I can see both aspects as we operate in both areas ...Rob Foster aka centralheatking
Read the media Rob, there is a dam sight more going on than you know.