Does this work seem reasonable?

[RoryD]

Not everyone is fortunate enough to have a diagnostics kit at hand or even the mi's for that matter when they attend a repair! Taking the case off a boiler is daunting for many who venture into repairing appliances and if you aren't doing it day in day out you soon get rusty! I'd agree that there is always the logical approach to fault finding but when you can't even recognise components or take the bleedn' case off, it gets a bit frustrating! Personally i think the diagnostic repair engineer is a rare breed in comparison to the part fitter! If your a repair engineer working for yourself it's a scary business at times, especially when faced with something you've never seen before, new or old!

The engineer the op had was a part fitter, and an expensive one at that! However there are times when we get it wrong, times when you go with your best guess! Through time those times become less and less but they still happen and will continue too throughout your career!

Regards pinpointing a fault! One of the hardest one to get right first time every time is one of the most common faults we come across with combi's, "hot water not getting hot enough!" So many variables!

I will never know it all and I will make wrong decisions, I know i will. Beauty is I'll continue to learn from them! 😀

Yes but the customer is paying for a blokes incompetence and that just cannot be right. Why didn't he just phone their helpdesk?? I know I do nothing but repairs and minor upgrades, that is my forte and I take your point. I just think that it's not fair on people who rely on us and perhaps find it hard to find that sort of dough. Am i becoming a Socialist?? Please god no!!

 

[diamondgas]

Yes but the customer is paying for a blokes incompetence and that just cannot be right. Why didn't he just phone their helpdesk?? I know I do nothing but repairs and minor upgrades, that is my forte and I take your point. I just think that it's not fair on people who rely on us and perhaps find it hard to find that sort of dough. Am i becoming a Socialist?? Please god no!!

RoryD, it is annoying when you hear of the ridiculous amount of charge the OP has to face! It's the chance folk take! Personally if i make a mistake it isn't passed on! Actually Id have to say generally there because there has been the odd thermistor that has stayed put! 🙂

Regards the custard paying for incompetence. Inadvertently this happens even more in larger companies. For my sins I had to "educate" BG 'part fitters' on how to use 'expert' and diagnose faults, more times than I care to mention! Before accountability it didn't matter what parts were fitted or who were fitting them! I'd find jobs where the same parts were replaced day after day! What a waste! The local authorities turned out to be the same! The customer ultimately pays for it though!

When you're out here on your own you can't afford to get it wrong consistently!! You'd be bankrupt! lol ... Tell you what, i wish i still had blinkin 'expert system' by my side to fall back on! Real good piece of kit!

 

[wazzer]

GQuigley67 put this in ebay it will give you a selection to use for not a lot of money i could not put the link on here
[h=1]FUSE ASSORTMENT 160 x 20mm PIECES-GLASS QUICK BLOW[/h]

 

[wazzer]

dont use the h thingys in brackets

 

[RoryD]

RoryD, it is annoying when you hear of the ridiculous amount of charge the OP has to face! It's the chance folk take! Personally if i make a mistake it isn't passed on! Actually Id have to say generally there because there has been the odd thermistor that has stayed put! 🙂

Regards the custard paying for incompetence. Inadvertently this happens even more in larger companies. For my sins I had to "educate" BG 'part fitters' on how to use 'expert' and diagnose faults, more times than I care to mention! Before accountability it didn't matter what parts were fitted or who were fitting them! I'd find jobs where the same parts were replaced day after day! What a waste! The local authorities turned out to be the same! The customer ultimately pays for it though!

When you're out here on your own you can't afford to get it wrong consistently!! You'd be bankrupt! lol ... Tell you what, i wish i still had blinkin 'expert system' by my side to fall back on! Real good piece of kit!

Can't have that mate! You know I'm BG, like to think an exceptional one and there are plenty more. Using the term parts fitters is a purile swipe, you know full well that the vast majority of BG technical Engineers are very good. This isn't about BG but you always seem to come back to it. It's getting to the stage where I wonder if it's really worth helping folks out in here. It's not about throwing stones at anyone. I made a valid point with the interests of customers at heart and suddenly BG are all idiots!! Don't see the relation

 

[diamondgas]

Can't have that mate! You know I'm BG, like to think an exceptional one and there are plenty more. Using the term parts fitters is a purile swipe, you know full well that the vast majority of BG technical Engineers are very good. This isn't about BG but you always seem to come back to it. It's getting to the stage where I wonder if it's really worth helping folks out in here. It's not about throwing stones at anyone. I made a valid point with the interests of customers at heart and suddenly BG are all C**TS!! Don't see the relation

Hey RoryD ... Wow! 🙂 Wasn't having a swipe at yourself matey orBG for that matter. I worked for BG 25 years, ended up service technician and am still in contact with a lot of my pals at BG! My point was that none are exempt from 'part fitters' and used my experience of working for the echelons to emphasise my point. In no way was it meant as some kind of vendetta against BG. More an acknowledgement that even the 'best' can get it wrong on occasions..... You know yourself that you don't always get it right first time yeh?

Nice to know you have the passion I once had for a company that offers a great environment to learn this trade though...lol

Chill ...

 

[SafeGasInstall]

did not read all posts but there is a point me have to make ,

very easy to slag of the gas engineer who was there !!! and all posters here never did wrong always fault find boilers correct on first go ! Well done to you all , I wish I was good as all of you !

 

[plumberdarren]

Dont tell me your suprised gas safe....its always the same lol

 

[GQuigley67]

if there were alot of things wrong with boiler though you would advise customer and suggest a new boiler as it would be silly to spend nearlly £1000 repairing a boiler when you can get a new one for a couple of hundred more

 

[diamondgas]

if there were alot of things wrong with boiler though you would advise customer and suggest a new boiler as it would be silly to spend nearlly £1000 repairing a boiler when you can get a new one for a couple of hundred more

Personally if the job's gonna be more than £100 I want to let the customer know!! End of the day, what ever the bill is going to come to you have got to let the payer know! Imagine having someone do to you what the R.Sole did to the OP? regardless of 'no one gets it right first time', could have been umpteen parts' etc! You need to keep your customer informed of any eventuality. Even if only to keep conflict at bay! Sheeeeesh! :rofl:

 

[GQuigley67]

I agree diamond gas, I always try to have the price agreed by both parties before work has even started to save any aggro, sometimes this isnt possible though and a rough estimate give or take is given instead, but if it is going to be much dearer then I'd let them know before I done anything

 

[arran197]

I bet it didn't even need a new low pressure switch, cleaning them out usually is suffice. And he should have asked if you wanted inhibitor.

 

[RoryD]

Hey RoryD ... Wow! 🙂 Wasn't having a swipe at yourself matey orBG for that matter. I worked for BG 25 years, ended up service technician and am still in contact with a lot of my pals at BG! My point was that none are exempt from 'part fitters' and used my experience of working for the echelons to emphasise my point. In no way was it meant as some kind of vendetta against BG. More an acknowledgement that even the 'best' can get it wrong on occasions..... You know yourself that you don't always get it right first time yeh?

Nice to know you have the passion I once had for a company that offers a great environment to learn this trade though...lol

Chill ...

Apologies mate. As for the not getting it right first time.....have you been following me about??????

 

[diamondgas]

Apologies mate. As for the not getting it right first time.....have you been following me about??????

LOL :rofl:

Are the bosses still badgering you about recalls?
Honestly Roryd it got to the point where I was collecting returned parts for examination! Blokes were fitting part after part to get stuff working even though they had us & the laptop to fall back on. None of us know it all and a second head is great to have around when you pulling ya hair out, one thing I know BG still give their guys!

 

[RoryD]

LOL :rofl:

Are the bosses still badgering you about recalls?
Honestly Roryd it got to the point where I was collecting returned parts for examination! Blokes were fitting part after part to get stuff working even though they had us & the laptop to fall back on. None of us know it all and a second head is great to have around when you pulling ya hair out, one thing I know BG still give their guys!

Well the "New thing" is quality, so you can spend longer at a job and fault find down to one part (LOL!!!). However the laptop tools, technical helpdesk and 7,000 engineers on the phone gives an edge. Sometime blokes don't do that. I suppose we do have advantages as we now have priority helplines with major Manufacturers

 

[bustedboiler]

Yes we are if you read my first ever posts on here today! now the last engineer cant be found and my boiler is in bits all over literally,and so far I have coughed up for 2 pcb boards now both blown and a new pump,fan and clock,obviously the engineer had no idea how to fix and after I paid his rate as well i have now spent over £800 hes vanished and mobile cut off. Clearly i was expected to pick up tab for all his misdiagnosisis!!

 

[wazzer]

What ar er ye on about