Can someone explain how my boiler works!?

[tamz]

The problem with getting worcester back is the engineer fiddled with your wiring off his own bat which was not part of his work requirements so worcester will not send someone to fix that as it was not authorised work.

Maybe best get hold of the original installers or a heating guy (or a spark who understands heating :smile🙂 and get it sorted out.

 

[sparkygas]

I'm really surprised he did any 'fiddling' external to the boiler under warranty, his bosses would be appalled... Chances are the guys who installed it don't understand the old valve/wiring configuration either, hopefully they know a man who does. Sorry to be negative but in my job as a QC for a large heating firm I come across it often.

 

[MattC76]

So how much do you reckon a heating guy would charge to sort it assuming its a "simple" wiring problem?

Also on a slightly different topic, I have read that the rad (in the hall) where the room stat is should not have a TRV and should be fully on? The problem is then that the hall heats up very quickly and the stat turns the boiler off before the other rooms have heated up?!! The logical thing to do would be to turn the hall rad down a bit so the hall doesn't heat up too quickly - but is that ok?
Cheers,
Matt

 

[tamz]

Someone would need to have a look and see exactly what was happening. It may take an hour or it may take 4 depending on what they actually see. I'll leave the costs to whoever sees it but it should be reasonable.

If your hall is small and heats quickly you may be best moving the stat but it could just be set a bit higher in the meantime to allow the rest of the house to get up to temperature. If you had a trv on the hall rad and turned it down then the room stat would never get up to its set temperature.

 

[dancinplumba]

could try reducing flow through rad with lockshield and take off trv head

 

[Toned.f]

Hi - tamz / sparky thanks for the replies.
The reason I suggested getting the Worcester guy back out was that when he originally came (under warranty) he did a lot of fiddling with the wiring i.e. disconnecting/reconnecting etc to find a diagnosis so it is feasible that he reconnected things incorrectly. Would the warranty cover putting a "non-boiler thing" that the Worcester engineer caused?

Yeah right

 

[MattC76]

Yeah right

What d'you mean?

 

[tamz]

He means Worcester won't fix it.

 

[MattC76]

Hmmm I was afraid of that! I'll get someone in - thank you all for your help / advice. I'll let you know what happens.
Matt

 

[billybob150811]

good luck you want some one who will spend x amount of hours belling out and who might say dust on the contacters £200 please people are very reluctant to pay for fault tracing consider buying some new gear it maybe cheaper to rip out and start again not what people want to hear and just a view you can consider or dismiss

 

[Billy Bob Bob]

sounds like you have a fault/wiring issue with your system,also sounds like the worcester guy went above and beyond to try to help you but now your pointing the finger and blaming him for his helpfulness,he did not have to help you he could have said its not a product problem sir and a big bill would have been sent your way,instead he tried to sort your problem,but you sir can not see this,get a engineer in,but recognize the fact someones tried to help you,people like this a very few and far between

 

[MattC76]

sounds like you have a fault/wiring issue with your system,also sounds like the worcester guy went above and beyond to try to help you but now your pointing the finger and blaming him for his helpfulness,he did not have to help you he could have said its not a product problem sir and a big bill would have been sent your way,instead he tried to sort your problem,but you sir can not see this,get a engineer in,but recognize the fact someones tried to help you,people like this a very few and far between

Hi Gasman - I am not blaming the Worcester engineer and am certainly not pointing any fingers at anyone. I merely raised the possibility that he COULD have rewired it incorrectly after diagnosing that it was an electrical problem and if that was the case then if it would be reasonable to get him back and sort it. However it seems from all the other helpful responses that this would not be reasonable so I'm going to get an engineer in. The original engineer was an absolute legend and very helpful and clearly loved his job.

 

[Toned.f]

sounds like you have a fault/wiring issue with your system,also sounds like the worcester guy went above and beyond to try to help you but now your pointing the finger and blaming him for his helpfulness,he did not have to help you he could have said its not a product problem sir and a big bill would have been sent your way,instead he tried to sort your problem,but you sir can not see this,get a engineer in,but recognize the fact someones tried to help you,people like this a very few and far between

Ditto

 

[MattC76]

Can I just reiterate that I really am not blaming anyone for this especially the Worcester engineer - he did not have to go the extra mile to diagnose the problem and I am very grateful to him - he has no doubt saved a lot of time, trouble and expense for me...I just wondered if he had wired it back wrong - which I think is potentially feasible and IF that was the case whether he would sort it out - which I now understand would not be reasonable of me to expect. I did not know that the controls/wiring was not part of his remit - if I had known I would have not suggested getting him back!
I am not pointing any fingers! I just want advice which is what I've got so thank you very much!
Cheers