Customer has challenged me...

[Rickster123]

Just had a panic that we weren't in the arms then!

 

[Nat]

Who raised the question regards replacement Nat? If it was He then i'd guess he's got a concern? You can either alleviate that or give him a load of bumff! How old it the BBU? I have on contract 30+yrs and working fine 🙂!

He contacted me about servicing them and I said i don't but if you are in the market for a new boiler let me know. He then told me what I said above but if I could convince him otherwise he may be interested in a new boiler.

I have done a couple of BB replacements but the customer has always come to me and said 'I want a combi'. I have never had to 'sell' it before and wanted to back up my claim with facts and figures. If I come to the conclusion he's better off sticking with his Baxi I will tell him - I am not that desperate for the work.

I don't know the age of the BB - I have not even seen the guy's house yet. He may even need system boiler/unvented.

Appreciate the input.

 

[Leo21]

Just had a panic that we weren't in the arms then!

Imagine if this thread got out, we'd e out of work. And gas man would have to take up changing basin taps.

 

[fuzzy]

Imagine if this thread got out, we'd e out of work. And gas man would have to take up changing basin taps.

hes not nicking my work grrrr

 

[REDSAW]

simple, put a sime murelle in and tell him for the next 10 years it will not cost anything if it goes wrong as parts and labour are guranteed for the 10 years.

if it goes wrong in year 11, you will give him a free replacement.

then change your phone number!!!!!.

 

[chris watkins]

It will out live him and his kids I've no doubt! Swap that for a Worcester SI? No thanks!

That might be sooner than you or he thinks if that flue blocks !!! LOL

Don't forget to tell him how much safer the new boilers are & no drafts in the living room. That should save a bit !!

 

[Leo21]

simple, put a sime murelle in and tell him for the next 10 years it will not cost anything if it goes wrong as parts and labour are guranteed for the 10 years.

if it goes wrong in year 11, you will give him a free replacement.

then change your phone number!!!!!.

Tut tut I I expect more from a beacon of morality such as yourself, a moderator as well!

 

[Billy Bob Bob]

well a regularly serviced, in good nick Baxi Bermuda will outlive any combi you could do a BG and tell him parts are hard to get hard to get in all honesty i tried to get a gas control tap for a Baxi GF today they are now obsolete

 

[diamondgas]

TBH who really gives a chuff to the freekin ozone!!! :rofl: Human race can burn for its inconsiderate abuse of the earth resources!!! :d:d

 

[Nat]

well a regularly serviced, in good nick Baxi Bermuda will outlive any combi you could do a BG and tell him parts are hard to get hard to get in all honesty i tried to get a gas control tap for a Baxi GF today they are now obsolete

So parts are becoming obsolete or this is a blag BG give to get their boiler jobs?

 

[Billy Bob Bob]

So parts are becoming obsolete or this is a blag BG give to get their boiler jobs?

if its a bermuda 552 then only the combustion box and insulation panels are obsolete depending on the fire fitted to it other bits are unobtainable

 

[REDSAW]

Tut tut I I expect more from a beacon of morality such as yourself, a moderator as well!

its called 'fit and forget'.lol.

 

[diamondgas]

I love the work you can do an a fireside to be honest! Beats the modern stuff where a freekin dead bumble bee makes the job worth while!!!

 

[tamz]

The gas savings will be around 200 odd a year depending on what size of house, a good chunk of that coming from ripping the cylinder out. so say a 10 - 15 year payback depending on the install cost but it works out longer. The customer will be used to a boiler that never breaks down and needs very little attention and anything it does need is cheap and easy to fix. He may or may not have had it serviced every year but we all know not many are.
The new boiler will need serviced (or checked) yearly just to keep the guarantee. It is definitely going to break down in the future at some point and the repair costs will be expensive.
The new boiler will be on the way out after 10 or so years (who knows exactly, they have not been out long enough to prove otherwise) where the old bbu, as long as it is not falling apart with rust, would still be working and ready repairable in 10 years.
It just depends on his outlook. If he has asked you to price him a new one then he is already interested in doing it. Sell the good points.
Get rid of an ageing unfashionable fire (though he might like it) and choose a new modern fire (gas or electric) if he wishes.
Get extra space when the hw cylinder comes out (some people like the idea of a back up even if they have never needed it).
If the wife will miss the airing cupboard offer to fit a radiator in there so it can still be used as one.
Instant hot water and only heat what you use, no wastage.
A 30%+ reduction on gas consumption.
Less carbon emissions (save the planet)
A 5 year guarantee.
etc etc
A lot depends on his age, his attitude to being green, whether he wants to impress his pals down the bowling club or just whether he can afford it.

 

[tamz]

Btw, if it was me and i has to pay to get one put in, unless i was sick of looking at the fire i'd keep it.

 

[REDSAW]

''it's less likely to kill you''

 

[tamz]

''it's less likely to kill you''

Buses can kill you too :smile:

 

[Mike Jackson]

Fit a CO alarm instead of a new boiler then.

 

[Nat]

The gas savings will be around 200 odd a year depending on what size of house, a good chunk of that coming from ripping the cylinder out. so say a 10 - 15 year payback depending on the install cost but it works out longer. The customer will be used to a boiler that never breaks down and needs very little attention and anything it does need is cheap and easy to fix. He may or may not have had it serviced every year but we all know not many are.
The new boiler will need serviced (or checked) yearly just to keep the guarantee. It is definitely going to break down in the future at some point and the repair costs will be expensive.
The new boiler will be on the way out after 10 or so years (who knows exactly, they have not been out long enough to prove otherwise) where the old bbu, as long as it is not falling apart with rust, would still be working and ready repairable in 10 years.
It just depends on his outlook. If he has asked you to price him a new one then he is already interested in doing it. Sell the good points.
Get rid of an ageing unfashionable fire (though he might like it) and choose a new modern fire (gas or electric) if he wishes.
Get extra space when the hw cylinder comes out (some people like the idea of a back up even if they have never needed it).
If the wife will miss the airing cupboard offer to fit a radiator in there so it can still be used as one.
Instant hot water and only heat what you use, no wastage.
A 30%+ reduction on gas consumption.
Less carbon emissions (save the planet)
A 5 year guarantee.
etc etc
A lot depends on his age, his attitude to being green, whether he wants to impress his pals down the bowling club or just whether he can afford it.

Thanks Tamz this is the sort of fair and balanced argument I was looking for.

YOU ARE THE WINNER!

Post or PM your phone number and I will Ping over the tenner

 

[Millsy 82]

My uncle had a baxi BBU taken out and vaillant 831 put in its place the savings were alot more than I thought it was (I think it was £250-£300 a year) that was 3 people living in a 3 bed house each having a bath each day

If you go combi to combi the savings are rubbish it will take atleast 10 years to pay for itself.

I agree to keep the BBU as long as the heat ex hasnt popped then they are great chuck a tc every 3 years very rarely have a problem