Hey all. Just had an interesting experience tonight. Just finished a bath install with tiled bath panel and wrap around tiling today which was very tricky to say the least. The lady of the house texted me to say she loved the work. Whilst I was there she asked me to sort out her leaking fill valve on her WC. We did that today. Unfortunately I got a call from the husband tonight at 7pm. Shouting down the phone at me because the WC wasn't working. Got over there within 20 minutes. Fill valve had just stopped working. Very weird but I replaced it with another one. No charge of course.
On filling the WC again the drop valve has now started leaking. Really looking forward to telling him he needs a new drop valve too, especially as the cistern is siliconed to the wall and the tiles it's stuck to started coming off when I tried to remove it before. I explained that it had been botched and I could replace the drop valve but he would most likely need some new tiles! He then started getting aggressive and explaining that there was nothing wrong with sticking a cistern to the wall with silicon (this cistern had 2x screw holes which were empty) as you cannot drill porcelain tiles. I politely explained you certainly can and I would show him once he had new tiles on the wall. The cistern is stuck tight to the wall so there is no room to get a knife or hacksaw blade behind it to cut the silicon out.
The drop valve is from B&Q and the design is such that I cannot get to the seal to replace it. Another quality product from them!
End result is he has stated he is with-holding payment for the bath install (it took us 3 days as agreed before as it was a nightmare job). I've said he can have the fill valve replacement and part for free I just want my cash for the bath as they have confirmed they are happy with it.
I did offer to come back tomorrow to fix the drop valve whilst I was there but on my way home in the van I suddenly thought why the f*** should I given what an aggressive ***** he was. My acid test was would I have a customer speak to my employees in that way - the answer is certainly no.
The guy just would not let me speak, which would be bad enough on it's own. He was also completely thick as f*** too so trying to explain anything to him was impossible. He is certainly the most rude, aggressive and thick person I have ever met in my life. He was even suggesting that I had damaged the drop valve by being heavy handed with it. I then tried to show him the drop valve and the fill valve and to explain which one we had worked on. I gave up after being interrupted 3 times before I could finish.
At least I managed to get photographs of my bath work whilst I was there in case he does not pay within the 4 days we give customers. I also have a text from them saying how happy they are with the work.
I feel a letter before action coming on, hope I'm wrong.
On filling the WC again the drop valve has now started leaking. Really looking forward to telling him he needs a new drop valve too, especially as the cistern is siliconed to the wall and the tiles it's stuck to started coming off when I tried to remove it before. I explained that it had been botched and I could replace the drop valve but he would most likely need some new tiles! He then started getting aggressive and explaining that there was nothing wrong with sticking a cistern to the wall with silicon (this cistern had 2x screw holes which were empty) as you cannot drill porcelain tiles. I politely explained you certainly can and I would show him once he had new tiles on the wall. The cistern is stuck tight to the wall so there is no room to get a knife or hacksaw blade behind it to cut the silicon out.
The drop valve is from B&Q and the design is such that I cannot get to the seal to replace it. Another quality product from them!
End result is he has stated he is with-holding payment for the bath install (it took us 3 days as agreed before as it was a nightmare job). I've said he can have the fill valve replacement and part for free I just want my cash for the bath as they have confirmed they are happy with it.
I did offer to come back tomorrow to fix the drop valve whilst I was there but on my way home in the van I suddenly thought why the f*** should I given what an aggressive ***** he was. My acid test was would I have a customer speak to my employees in that way - the answer is certainly no.
The guy just would not let me speak, which would be bad enough on it's own. He was also completely thick as f*** too so trying to explain anything to him was impossible. He is certainly the most rude, aggressive and thick person I have ever met in my life. He was even suggesting that I had damaged the drop valve by being heavy handed with it. I then tried to show him the drop valve and the fill valve and to explain which one we had worked on. I gave up after being interrupted 3 times before I could finish.
At least I managed to get photographs of my bath work whilst I was there in case he does not pay within the 4 days we give customers. I also have a text from them saying how happy they are with the work.
I feel a letter before action coming on, hope I'm wrong.
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