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- Thread starter Fallon1982
- Start date
As for the customer just say politely that you agreed to my charge before I started then leave it at that.
If she leaves a bad review then reply to it but politely.
I had a bad review left for me and it has made no difference as a lot of people know you get cranky people who just moan at everything.
If she leaves a bad review then reply to it but politely.
I had a bad review left for me and it has made no difference as a lot of people know you get cranky people who just moan at everything.
84 miles round trip is probably a 1 1/2 hour trip at least. Then you had to do that twice because she was drunk. Plus I bet it took you longer than 20 minutes to do the job? Any job, other than the most simple will need an hour.
So that's 4 hours at least I reckon actual. Then take your fuel off that. Looks like £10 per hour you charged to cover all your other costs and try to get some money out of it.
I would put in the reply that she wasn't able to answer the door when agreed as too drunk.
So that's 4 hours at least I reckon actual. Then take your fuel off that. Looks like £10 per hour you charged to cover all your other costs and try to get some money out of it.
I would put in the reply that she wasn't able to answer the door when agreed as too drunk.
Ahem. I've just noticed this was a SUNDAY!!
Fallon, it is easy for us all to get on our high horses and take the pi$$, but it can be tough geting established. Have you been at it for long?
When I started, I found it difficult to confidently charge decent rates, but unless you want to be a busy fool, you probably need to review your charges. I don't charge as much as some guys claim to, but I would rather lose some jobs, and get paid more for for those I do. The problem with travelling so far is that domestic folk don't want to pay travel time, and if you have a recall, you will end up actually losing money. For me a long distance job is about 20 miles, and I normally work within 10 miles. Of course, the state of the route is important - I don't want to spend an hour driving at 10mph.
Fallon, it is easy for us all to get on our high horses and take the pi$$, but it can be tough geting established. Have you been at it for long?
When I started, I found it difficult to confidently charge decent rates, but unless you want to be a busy fool, you probably need to review your charges. I don't charge as much as some guys claim to, but I would rather lose some jobs, and get paid more for for those I do. The problem with travelling so far is that domestic folk don't want to pay travel time, and if you have a recall, you will end up actually losing money. For me a long distance job is about 20 miles, and I normally work within 10 miles. Of course, the state of the route is important - I don't want to spend an hour driving at 10mph.
Picking up quite a bit. A few timewasters but majority ok.
There is nobody else who does breakdowns near me so I pick up a few of them.
My emergency price is worth having water issing through the ceiling for an extra day,
Tell her straight you went round twice therefore she's actually got a good deal as it should be double for your wasted time,
Depending on the roads that's 30minutes each way so an extra hour on the job, and if he's mate reckons you've ripped her off why didn't he sort it FOC
This is why I dont tell customers about the website where I get reviews left unless they've found me from there,
I wait a week or two and send them my curtsy message and if there happy ask them to leave a review
Tell her straight you went round twice therefore she's actually got a good deal as it should be double for your wasted time,
Depending on the roads that's 30minutes each way so an extra hour on the job, and if he's mate reckons you've ripped her off why didn't he sort it FOC
This is why I dont tell customers about the website where I get reviews left unless they've found me from there,
I wait a week or two and send them my curtsy message and if there happy ask them to leave a review
Pricey is the best compliment on your hourly rates you can get. It's expensive enough to raise eyebrows, but not so much that it puts people off. It means your rates are probably spot on!
On the subject of travelling to jobs, we will happily travel anywhere in Lincolnshire or Nottinghamshire to change a tap or something. All we ask is the customer covers our costs to get to them. In essence, the hours spent on the job start from when we leave Lincoln (or the job before) and continue until we are back in Lincoln. TBH we give them a price by tapping their postcode into Google Maps and seeing how long the journey will take us for the round trip. On top of that our large runs cost around £1 per mile when you work all the costs out so they have to pay that as well. As a result we don't get too many tap replacements in Nottingham etc but customers understand the costs incurred once explained!
On the subject of travelling to jobs, we will happily travel anywhere in Lincolnshire or Nottinghamshire to change a tap or something. All we ask is the customer covers our costs to get to them. In essence, the hours spent on the job start from when we leave Lincoln (or the job before) and continue until we are back in Lincoln. TBH we give them a price by tapping their postcode into Google Maps and seeing how long the journey will take us for the round trip. On top of that our large runs cost around £1 per mile when you work all the costs out so they have to pay that as well. As a result we don't get too many tap replacements in Nottingham etc but customers understand the costs incurred once explained!
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