Try again in the Arms lol!!
I seem to stumble across these idiots every couple of years without fail. I wish my nutter detector was a bit better. He said before hand he would be getting a loan to pay for the installation and I should have realised then he would try absolutely anything to knock money off at the end.
Before we started on the first day, the customer told us specifically not to worry about the carpets as they were being replaced once we were done. On that basis we didn't put down roll and stroll protector, or indeed worry too much about the carpets. To be honest, our boots would have bloody cleaned his carpets as they were absolutely filthy anyway.
8pm the first night he got home. Keiran, I can't believe the state you have left our carpets in. Mud on them, a right mess. Me - you told me you were getting rid of them once we had done the work (this property is being renovated by the way) and not to worry about them. Him - I want them cleaned or replaced throughout the whole house..
At this point we are one day into the heating install and I have a fair amount of money in materials on his house. He also knows its our first job as a gas fitter and I believe he is trying to take advantage of that.
My colleague also heard him clearly say not to even worry about taking shoes off because he would be replacing all the carpets!!
So I stupidly agree to REPLACE all his carpets just to avoid a bad review. A week later I get a call off of my favourite customer, there is a small leak from under the boiler. I send one of my lads over who fixes it. 2 days later, there is another small leak from the same place.. Now I am getting suspicious as I know the lad who fixed it is good.
Next I get a very rude text at 10pm at night stating that me and all of my lads are completely incompetent, is the boiler even safe?? I tell him that I am happy to help deal with issues but would he mind being less rude and texting me during working hours. His response was to tell me to f*** off basically. He then emailed telling me we are not welcome back and he will be getting all of our work inspected and expecting money off the bill (on top of the £1,000 I took off to try and pacify the idiot by giving him brand new carpets).
I have told him to jump (politely) and that we will fix the leak for free. We are not allowed back in so we can't though.
Letter today, the f****** idiot has asked Gas Safe to inspect our work. Now I am worried that over this they will cancel my registration. I know the gas line is fine, did all the usual tightness testing. Equally, the flue is all fine and the boiler is combusting nice and cleanly (ratio and CO is spot on). Will they care about anything else this idiot says (he won't let me attend this inspection)? I am really worried now even though I am 100% happy I have left a safe installation.
I hate the guy with an absolute passion. I have fantastic reviews online and work my backside off to do things right and then you get one tosser like this who tries to ruin everything I have worked so hard to build up.
I seem to stumble across these idiots every couple of years without fail. I wish my nutter detector was a bit better. He said before hand he would be getting a loan to pay for the installation and I should have realised then he would try absolutely anything to knock money off at the end.
Before we started on the first day, the customer told us specifically not to worry about the carpets as they were being replaced once we were done. On that basis we didn't put down roll and stroll protector, or indeed worry too much about the carpets. To be honest, our boots would have bloody cleaned his carpets as they were absolutely filthy anyway.
8pm the first night he got home. Keiran, I can't believe the state you have left our carpets in. Mud on them, a right mess. Me - you told me you were getting rid of them once we had done the work (this property is being renovated by the way) and not to worry about them. Him - I want them cleaned or replaced throughout the whole house..
At this point we are one day into the heating install and I have a fair amount of money in materials on his house. He also knows its our first job as a gas fitter and I believe he is trying to take advantage of that.
My colleague also heard him clearly say not to even worry about taking shoes off because he would be replacing all the carpets!!
So I stupidly agree to REPLACE all his carpets just to avoid a bad review. A week later I get a call off of my favourite customer, there is a small leak from under the boiler. I send one of my lads over who fixes it. 2 days later, there is another small leak from the same place.. Now I am getting suspicious as I know the lad who fixed it is good.
Next I get a very rude text at 10pm at night stating that me and all of my lads are completely incompetent, is the boiler even safe?? I tell him that I am happy to help deal with issues but would he mind being less rude and texting me during working hours. His response was to tell me to f*** off basically. He then emailed telling me we are not welcome back and he will be getting all of our work inspected and expecting money off the bill (on top of the £1,000 I took off to try and pacify the idiot by giving him brand new carpets).
I have told him to jump (politely) and that we will fix the leak for free. We are not allowed back in so we can't though.
Letter today, the f****** idiot has asked Gas Safe to inspect our work. Now I am worried that over this they will cancel my registration. I know the gas line is fine, did all the usual tightness testing. Equally, the flue is all fine and the boiler is combusting nice and cleanly (ratio and CO is spot on). Will they care about anything else this idiot says (he won't let me attend this inspection)? I am really worried now even though I am 100% happy I have left a safe installation.
I hate the guy with an absolute passion. I have fantastic reviews online and work my backside off to do things right and then you get one tosser like this who tries to ruin everything I have worked so hard to build up.
