Install the app
How to install the app on iOS

Follow along with the video below to see how to install our site as a web app on your home screen.

Note: This feature may not be available in some browsers.

Welcome to the forum. Although you can post in any forum, the USA forum is here in case of local regs or laws

Jig

Apr 26, 2017
6
0
1
43
Pottersbar
Member Type
General Plumber
Hi guys. Just about to start a plumbing and wanted to know if anyone heard of Access Training Academy based in Kent but there training facility closest to me is Welwyn?
 
Hi guys. Just about to start a plumbing and wanted to know if anyone heard of Access Training Academy based in Kent but there training facility closest to me is Welwyn?

There is an Access training centre in Edenbridge near Sevenoaks
 
I'm about to start training with access( Edenbridge). Following ACS to become gas safe registered. The full course will take me around 16 weeks from start to finish including work experience with British gas or others alike.

I've paid approx £8,300 for:

Plumb - Mod 1 - Pipework - BPEC
Plumb - Mod 2 - Airing Cupboards - BPEC
Plumb - Mod 3 - Bathroom Fitting - BPEC
Plumb - Mod 4 - Cloakroom & Guttering Installation - BPEC Plumb - Mod 5 - LCS & Framework - BPEC
Plumb - Mod 6 - WRAS - Unvented - BPEC
Gas - Mod 1 - Pipework & Gas Meters
Gas - Mod 2 - Ventilation - Gas Rates - Reg
Gas - Mod 3 - Legislation - Gas Analysers - DSC
Gas - Mod 4 - Gas Appliances Training
ACS - Refresher & Theory Exam
ACS - Practical Assessment

I will post an honest review after the course so everyone can have an honest insight to the training.

-So far so good!


P.s

I do already have 8+ years experience within construction (new build & renovation) so I am familiar with some basic plumbing works etc..
 
Last edited:
I'm about to start training with access( Edenbridge). Following ACS to become gas safe registered. The full course will take me around 16 weeks from start to finish including work experience with British gas or others alike.

I've paid approx £8,300 for:

Plumb - Mod 1 - Pipework - BPEC
Plumb - Mod 2 - Airing Cupboards - BPEC
Plumb - Mod 3 - Bathroom Fitting - BPEC
Plumb - Mod 4 - Cloakroom & Guttering Installation - BPEC Plumb - Mod 5 - LCS & Framework - BPEC
Plumb - Mod 6 - WRAS - Unvented - BPEC
Gas - Mod 1 - Pipework & Gas Meters
Gas - Mod 2 - Ventilation - Gas Rates - Reg
Gas - Mod 3 - Legislation - Gas Analysers - DSC
Gas - Mod 4 - Gas Appliances Training
ACS - Refresher & Theory Exam
ACS - Practical Assessment

I will post an honest review after the course so everyone can have an honest insight to the training.

-So far so good!


P.s

I do already have 8+ years experience within construction (new build & renovation) so I am familiar with some basic plumbing works etc..


Hello Harry, I am just wondering how the training went as i was thinking for starting with them. Did you get the correct qualification needed ect?
 
IMG_1466.JPG
IMG_1553.JPG
IMG_1674.JPG
IMG_1706.JPG
IMG_1737.JPG
IMG_1466.JPG
IMG_1553.JPG
IMG_1674.JPG
IMG_1466.JPG
Hello Harry, I am just wondering how the training went as i was thinking for starting with them. Did you get the correct qualification needed ect?


Hello Simon,

So far I have completed the level 2 BPEC plumbing course and can say honestly it is a very good course! It was run over 6 weeks, you have exams every week (I think a total of 10) then you go out to a company (best to to it through them) and work for a period of time. You complete a second portfolio in a work placement to gain your NVQ LVL 2.

Although the course is only 6 weeks, you will learn a hell of a lot, so be prepared for it to take over your entire life lol. You've got to be dedicated!


Right now I'm on my last week of my Logic Gas course. With the Gas you do 4 weeks, then a work placement and second portfolio (a very large one) then you go back to the college for your ACS exams.

The gas course is the most intense and hardest thing I've done to date! There is an insane amount to learn (practically impossible) I've 4 weeks.


Here is a link for the training material you will need to buy for the gas if you undertake (you don't need any for the plumbing):

GAS Domestic Site Guide 2016



Good luck!

P.s it's the best decision I've ever made, I would recommend doing the gas course aswell!

IMG_1799.JPG
 
View attachment 30445 View attachment 30446 View attachment 30447 View attachment 30448 View attachment 30449 View attachment 30445 View attachment 30446 View attachment 30447 View attachment 30445
Hello Harry, I am just wondering how the training went as i was thinking for starting with them. Did you get the correct qualification needed ect?


Hello Simon,

So far I have completed the level 2 BPEC plumbing course and can say honestly it is a very good course! It was run over 6 weeks, you have exams every week (I think a total of 10) then you go out to a company (best to to it through them) and work for a period of time. You complete a second portfolio in a work placement to gain your NVQ LVL 2.

Although the course is only 6 weeks, you will learn a hell of a lot, so be prepared for it to take over your entire life lol. You've got to be dedicated!


Right now I'm on my last week of my Logic Gas course. With the Gas you do 4 weeks, then a work placement and second portfolio (a very large one) then you go back to the college for your ACS exams.

The gas course is the most intense and hardest thing I've done to date! There is an insane amount to learn (practically impossible) I've 4 weeks.


Here is a link for the training material you will need to buy for the gas if you undertake (you don't need any for the plumbing):



GAS Domestic Site Guide 2016

Good luck!

P.s it's the best decision I've ever made, I would recommend doing the gas course aswell!
 
Its does sound very good, when you completed your Plumbing NVQ course did you receive certificates/qualifications that are recognised on the Watersafe approved list and knowledge of water regulations? I know there are several BPEC approved codes but unsure which one the academy teaches you and provides you with.
 
I haven't actually received any certificates yet. The college takes forever to do anything to be honest. It will probably take 6 months for you/me to receive certificates after completion of course.

Sadly this is their only flaw, pretty unorganised company. But I will receive a BPEC LVL 2 NVQ/ Unvented hot water systems card/WRAS card.

Which will enable you to become water safe.
Just remember to stay in their asses for your paperwork etc. If you can get your 17th edition and Part P thrown in do it.

From what I've seen if you have:

NVQ lvl 2 plumbing
17 edition
Part P
Part L (energy efficiency)
Gas safe

You will be in a good position for work after. Being able to command the most money aswell.
 
Thank you for this info. Thats what i am worried about that its a lot of money and they won't provide the certificates as promised or there is a twist which means its all been a waste of time and counts for nothing.
 
  • Like
Reactions: Harry brown
There are multiple students I've personally met that have received their qualifications. Many are repeat students, once you've done one course you want to do them all lol. Think of it as an investment, with the relevant qualifications (I've nearly got) in my area it's £250-350 a day. You can earn £600-700 a day from boiler swaps/easy installs.

Not sure if your doing it for love of the trade or money but spending £8,000 to enable you to earn minimum £50k+ (If your good at your job) is a no brainer my friend! Also it's a skill for life!

-wish you all the best
 
Cheers for that, how did your two week placement go did you find that you was able to complete your portfolio? Out of interest who was the placement with?
 
I haven't done my placement yet as I did plumbing and gas back to back. Then I'm going out for both portfolio's then back for my ACS. Will keep you updated but I've heard from other students they've done their portfolio within a few days as the firms have lots of work on.

I'm doing my Gas with Gas Plus, and my plumbing with a small firm called SJ plumbing & Heating.
 
Hi I noticed you have completed your BPEC NVQ IN PLUMBING LEVEL 2 I am currently in the process of doing this however finding the filling out of the folder difficult it's not as straight forward as the training academy initially said. I have completed the 2 weeks placement and done numerous other pointless tasks just to obtain the photo's required. However I don't want to fill it out wrong at all. Do you have and photography of the folder completed not the whole thing of course just so I can get a grasp of it all please
 
  • Like
Reactions: Harry brown
Hi I noticed you have completed your BPEC NVQ IN PLUMBING LEVEL 2 I am currently in the process of doing this however finding the filling out of the folder difficult it's not as straight forward as the training academy initially said. I have completed the 2 weeks placement and done numerous other pointless tasks just to obtain the photo's required. However I don't want to fill it out wrong at all. Do you have and photography of the folder completed not the whole thing of course just so I can get a grasp of it all please



To be honest, the placement I had was useless as they did mostly LPG Gas. I still haven't received my diploma and now the college are blaming city and guilds, and asking me to deal with them (city) when I took a bpec qualification and acess training (Kent) was my provider.

I think there is more than meets the eye to this!

I would recommend to AVOID access training academy. It is VERY poorly run and after you complete the course and they fill you with hope. It all seems to become a lot more sinister and harder to obtain your actual qualifications.

I've been fed a load of bullsh*t

AVOID IT!
 
To be honest, the placement I had was useless as they did mostly LPG Gas. I still haven't received my diploma and now the college are blaming city and guilds, and asking me to deal with them (city) when I took a bpec qualification and acess training (Kent) was my provider.

I think there is more than meets the eye to this!

I would recommend to AVOID access training academy. It is VERY poorly run and after you complete the course and they fill you with hope. It all seems to become a lot more sinister and harder to obtain your actual qualifications.

I've been fed a load of bullsh*t

AVOID IT!


Hi there,

Wondering if you have resolved everything yet? Or if we can link up as my other half did his Professional Plumbing Course at the Wales branch at the start of the year and is still awaiting his NVQ2 and they have fed us bullshit after bullshit, blaming C&G, telling us to contact C&G (C&G won't deal with us they say we have to go through Access) etc etc!!!

Thanks
 
  • Like
Reactions: Harry brown
Yeah they tried that with me aswell, in all honesty. It's a Rubbish show! Actually receiving your qualifications is a whole new ball game.

I'm surprised the place hasn't been shut down yet!!

By law, they have to provide you with exactly what you've paid for within a reasonable time frame.

I did my research and sent them some legal jargon. They gave me a free course (not exactly what I needed, just wanted my certificates from the first)

Now I don't know where I stand. £8,300 down and not a happy chap!
 
They can't just shove you off to city and guilds if you've payed them for a course with certification (as long as you've done ALL you've needed to do to fulfill your side of the contract) and they haven't materialised then tell them to refund you?

Just don't take the free course scam, keep you in the loop forever.

P.s I'm pretty sure they've changed names from "the plumbing academy" "to acess training academies"

To be honest I wish I used able skills!!
 
Yeah they tried that with me aswell, in all honesty. It's a **** show! Actually receiving your qualifications is a whole new ball game.

I'm surprised the place hasn't been shut down yet!!

By law, they have to provide you with exactly what you've paid for within a reasonable time frame.

I did my research and sent them some legal jargon. They gave me a free course (not exactly what I needed, just wanted my certificates from the first)

Now I don't know where I stand. £8,300 down and not a happy chap!


They offered a course here too and will transfer NVQ from C&G to BPEC but won't cover the costs such as accomodation etc for another placement! They avoiding the subject of compensation for lost earnings whilst this saga has played out and won't take responsiilty.

Have you actually received your NVQ etc yet?
 
For anyone considering Acess training. DO NOT DO IT!

You will get walked around and Fed bullshit for months if not years whilst the scum bag at the top buys new cars with your hard earned money!
 
  • Agree
Reactions: xplorah
They offered a course here too and will transfer NVQ from C&G to BPEC but won't cover the costs such as accomodation etc for another placement! They avoiding the subject of compensation for lost earnings whilst this saga has played out and won't take responsiilty.

Have you actually received your NVQ etc yet?


Only thing I have received is the logic certification for WRAS and Unvented Hot Water Systems.
NVQ is at a future date with no definitive date.

I was told, Apparently the NVQ assessor is away till December ?! (3 months off my bum) probably doesn't exist
 
Only thing I have received is the logic certification for WRAS and Unvented Hot Water Systems.
NVQ is at a future date with no definitive date.

I was told, Apparently the NVQ assessor is away till December ?! (3 months off my bum) probably doesn't exist


OH completed his with an assessor they sent him to in March, since been fed a load of bull with 100 different reasons why it's not gone through!!!!
 
hi guys,I have just booked a gas course with access. After reading the problems you are having I'm now worried I have made a mistake.
 
I have only paid £300 at the min but am having serious thoughts to write it off and go with Able. Do you think I should stick or run??
 
Watching this with interest as I have just had a quote from Access for their NVQ2 plumbing course. About 5 grand five or take a few quid.
 
You will find it very difficult to find a good word said on this forum about any of the "fast track" training schools and for good reason too.
 
Access are purely there to take your money, lots of empty promises and wild variations in course prices, they will match the price to as much as they think they can extract from you the individual. You can negotiate down literally thousands of pounds, the qualifications that you may or may not achieve, let alone actually receive are next to meaningless without the experience. They have a very convincing sales team that are trained to reel you in, take your money, earn as much in commission as possible and then move on to fleece the next victim.
 
As said above stay very very clear of all training centres in relation to access training! I have received no qualifications and making contact with anyone at access training is birtually impossible I know of 3 different classes at the Welwyn Center that are all still awaiting certificates. My class as a group are now looking to take them to court. The place has been a joke!
 
I did the plumbing NVQ Level 2 and the gas course with them. I started the plumbing in Feb 2017 and finished it in June i think. Still waiting for my certs to come through, nobody has bothered contacting me. Did the gas course and placement and all went well. Now they refuse to sign my portfolio off to allow me to do the ACS as apparently since I did my course they have changed the course and my portfolio doesn't meet new requirements even though I have fulfilled all requirements set out by Logic. Been 6 months and still no end in sight.
 
I don't get it. A council-owned college would be under intense pressure NOT to allow students to fail to complete.

If we have a few people on here in the same, or similar boats, perhaps it would be worth getting Trading Standards on board and all write in at the same time. Or harrass City and Guilds who, after all, accredit the centre. Perhaps even a class action lawsuit?

If you genuinely don't meet the required standards it is one thing, but if you are just being messed about because the college doesn't know what is going on, then this isn't fair!
 
I fast track trained with them in 2014 in Cardiff.

Did plumbing C&G 6135 L2 & gas theory there but getting gas portfolio in that area was very patchy due to amount of students getting pushed through.

In the end i spoke to one of them & suggested a placement anywhere in uk bar up the top of Scotland due to travelling.

Did the gas in Kent with a plumber who covered everything for the portfolio reqmts. (I lived in Cornwall so fair amount of travelling)

Did my ACS in the Plumbing academy, now owned by Access no probs.

I have to say the tutors in either place were great but unfortunately the admin people were very hard work.

You have to remember that the companies offering this type course are just sausage factories filling your head with all the theory with a small amount of hands on experience to give you baseline knowledge.

You will not know everything & everyday after that if you are in the trade will be a learning day & you need to remain switched on & open to continued learning as well as working with our fellow tradesmen/builders which are a challenge in itself.

I would suggest in either case if you are paying for the course or making the deposit payment use a credit card & get everything confirmed in writing first.

At least as far as i am aware your credit card company are then jointly liable if the course provider does not honour the agreement but check with them first.

Hope this helps,

Andy
 
And I thought it was only me being given the run around from Access. Happy to be involved in trading standards numbers as a disgruntled student with NVQ portfolio unsigned. Their training is good but placements are just a gaping loophole where you create your own portfolio from a bunch of staged pics. I only did the course for the qualification as employers ask for NVQ certs.
 
Sooo many people including me have been scammed by Access Training. They lost their accreditation with City & Guilds because they did not meet the required standards and are now with BPEC, but students are still having problems getting certificates.

They do not deliver and then refuse refunds. Lots of people I know have lost over £5000 and have nothing to show for it despite passing all the exams and completing the portfolio.

Anthony Brown, in thier Customer Services Department fobbs people off in illiterate emails, which make no sense and he doesn't understand what he's telling you as he's being directed to say things by 'senior management'.

If you're one of the people still being fobbed off, report them to BBC Watchdog, Trading Standards, Advertising Standards Agency (still saying they're City & Guilds Approved Centre on the web site - they're not!) and BPEC.

If you're thinking about taking one of their courses, beware of all sales staff who are charming (slimy) until they get your money and then don't want to know. Yes Chris Edwards, Stuart Robertson, David Pidgen and Darren Scott - that would be you!
 
Here is an email sent to a fellow student word for word!

Dear ******!

Thank you for your recent inquiries regarding your Level 2 Diploma in Plumbing.

We have, unfortunately, been in dispute with City & Guilds for the past year and have now reached a final position which I will explain below, together with suggestions as to how we can move forward with what has been a very challenging situation for us all.

When you enrolled on the course, you were registered with City & Guilds as the awarding body for your certification. You attended a training programme with us, you took the online exams and you provided a portfolio of photographs and write-ups to be used as evidence towards your certification.

City & Guilds

In early 2017, City & Guilds started an audit which turned out to be longer than we expected. After many years of good relationships and excellent working standards with City & Guilds, they appointed a new Assessor to work with us. The new IQA had a different interpretation of the City & Guilds assessment criteria. This happened with no notice or consultation at all. This meant that many of the portfolios we had submitted, in order to claim certificates, were deemed - all of a sudden - to not meet the required standard.

We have disputed this ever since, arguing how unreasonable it was, and this has caused difficulty in our relationship with the awarding body and delay in claiming Learner certificates.

During this lengthy process, City & Guilds organised a number of External Quality Assessments from a number of their Assessors (EQAs). In all cases different EQAs had different interpretation of the City & Guilds assessment criteria and were providing different guidance to our Internal Quality Team; we were also challenging this additional inconsistency.

Since the beginning of 2018, this has resulted in very few External Quality visits to our Centres by City & Guilds, causing added delay in the claiming of certificates, and further confusion about the accepted standard of portfolios.

Throughout this process, we have tried to work with our Learners in order to help them complete their qualifications through City & Guilds by improving their existing folders to the City & Guilds new standards.

Regrettably, a stalemate was reached in this dispute and on 20th April 2018 we were informed by City & Guilds that they wished to end their relationship with Access Training (Wales) Ltd. We are very disappointed that a better resolution could not be found and are putting in place alternative arrangements for Learners, including yourself.

The way forward with BPEC

As you know from our terms and conditions of business, which you accepted when you booked your course, we are able to change awarding bodies where necessary and we’ve now come to the conclusion that it is necessary to do so.

With immediate effect, we will now be helping our Learners to achieve their qualifications under a different awarding body, BPEC, who provide exactly the same qualifications.


In fact, we have been working with BPEC for the last 12 months for all our new plumbing enrolments and it is now our intention to also qualify all of our City & Guilds Learners through this awarding body at no extra charge to you.


BPEC have been in the industry for over 25 years and are regulated by Ofqual. They have become an industry-leading provider of qualifications, assessments and learning materials. Having focused primarily on plumbing qualifications they have become a leading organisation for gas and plumbing in the country and have expanded into other areas.


BPEC also runs a charity which funds a number of awards for plumbing professionals who make a difference to the lives of people who are less fortunate, both in the UK and abroad.

You can see more about BPEC at bpec.org.uk.


Next steps

We are proposing the following for you to achieve your qualification without further delays.


Level 2 Diploma in Plumbing with BPEC

  • You will attend a bespoke assessment programme we have created specifically for our former City & Guilds Learners.
  • You will have to attend a week of online exams followed by two weeks of practical assessments.
  • As you have already completed your training before, no further tuition will be required.
  • If you feel you are need extra time in the classroom we will happily organise a week of extra theory training to refresh your knowledge.
  • During the 2 weeks of practical assessments you will be able to complete a new portfolio of evidence.
  • We will be presenting your new folder to BPEC within 4-6 weeks to claim your certificates.

The further training/assessments will be provided to you free of charge. We also want to thank you for your patience during this challenging time which has been frustrating for all of us.

Before moving to the next stage, we will need you to confirm that you wish to proceed.

Please reply to me by email to say you will proceed and I will send you the agreement to sign online.


Furthermore, subject to your account being up to date with payments, it will be possible for you to have any of the City & Guilds folders we have in our Training Centres back.


We look forward to your response and to securing your certification as soon as possible.


Customer Service Team

Access Training Academies
 
Here is an email sent to a fellow student word for word!

Dear ******!

Thank you for your recent inquiries regarding your Level 2 Diploma in Plumbing.

We have, unfortunately, been in dispute with City & Guilds for the past year and have now reached a final position which I will explain below, together with suggestions as to how we can move forward with what has been a very challenging situation for us all.

When you enrolled on the course, you were registered with City & Guilds as the awarding body for your certification. You attended a training programme with us, you took the online exams and you provided a portfolio of photographs and write-ups to be used as evidence towards your certification.

City & Guilds

In early 2017, City & Guilds started an audit which turned out to be longer than we expected. After many years of good relationships and excellent working standards with City & Guilds, they appointed a new Assessor to work with us. The new IQA had a different interpretation of the City & Guilds assessment criteria. This happened with no notice or consultation at all. This meant that many of the portfolios we had submitted, in order to claim certificates, were deemed - all of a sudden - to not meet the required standard.

We have disputed this ever since, arguing how unreasonable it was, and this has caused difficulty in our relationship with the awarding body and delay in claiming Learner certificates.

During this lengthy process, City & Guilds organised a number of External Quality Assessments from a number of their Assessors (EQAs). In all cases different EQAs had different interpretation of the City & Guilds assessment criteria and were providing different guidance to our Internal Quality Team; we were also challenging this additional inconsistency.

Since the beginning of 2018, this has resulted in very few External Quality visits to our Centres by City & Guilds, causing added delay in the claiming of certificates, and further confusion about the accepted standard of portfolios.

Throughout this process, we have tried to work with our Learners in order to help them complete their qualifications through City & Guilds by improving their existing folders to the City & Guilds new standards.

Regrettably, a stalemate was reached in this dispute and on 20th April 2018 we were informed by City & Guilds that they wished to end their relationship with Access Training (Wales) Ltd. We are very disappointed that a better resolution could not be found and are putting in place alternative arrangements for Learners, including yourself.

The way forward with BPEC

As you know from our terms and conditions of business, which you accepted when you booked your course, we are able to change awarding bodies where necessary and we’ve now come to the conclusion that it is necessary to do so.

With immediate effect, we will now be helping our Learners to achieve their qualifications under a different awarding body, BPEC, who provide exactly the same qualifications.


In fact, we have been working with BPEC for the last 12 months for all our new plumbing enrolments and it is now our intention to also qualify all of our City & Guilds Learners through this awarding body at no extra charge to you.


BPEC have been in the industry for over 25 years and are regulated by Ofqual. They have become an industry-leading provider of qualifications, assessments and learning materials. Having focused primarily on plumbing qualifications they have become a leading organisation for gas and plumbing in the country and have expanded into other areas.


BPEC also runs a charity which funds a number of awards for plumbing professionals who make a difference to the lives of people who are less fortunate, both in the UK and abroad.

You can see more about BPEC at bpec.org.uk.


Next steps

We are proposing the following for you to achieve your qualification without further delays.


Level 2 Diploma in Plumbing with BPEC

  • You will attend a bespoke assessment programme we have created specifically for our former City & Guilds Learners.
  • You will have to attend a week of online exams followed by two weeks of practical assessments.
  • As you have already completed your training before, no further tuition will be required.
  • If you feel you are need extra time in the classroom we will happily organise a week of extra theory training to refresh your knowledge.
  • During the 2 weeks of practical assessments you will be able to complete a new portfolio of evidence.
  • We will be presenting your new folder to BPEC within 4-6 weeks to claim your certificates.

The further training/assessments will be provided to you free of charge. We also want to thank you for your patience during this challenging time which has been frustrating for all of us.

Before moving to the next stage, we will need you to confirm that you wish to proceed.

Please reply to me by email to say you will proceed and I will send you the agreement to sign online.


Furthermore, subject to your account being up to date with payments, it will be possible for you to have any of the City & Guilds folders we have in our Training Centres back.


We look forward to your response and to securing your certification as soon as possible.


Customer Service Team

Access Training Academies


Hi Marcus

The phrase 'we were informed by City & Guilds that they wished to end their relationship with Access Training (Wales) Ltd.' is an understatement for the fact they have lost their accreditation with them because they did not comply to their standards. This samw letter, which has been received by many, many students is full of sorry-arsed excuses about C & G behaving 'unreasonably' and it not being the fault of Access Training. It was their fault - they were negligent in not adhering to the standards. City and Guilds are a well respected global organisation, who do not withdraw approval and accreditation lightly. BPEC might be fine but employers generally have more respect and recognition for C & G quals.

Access are using this their terms and conditions as an excuse for not giving students refunds, which they are entitled to. They say there was no time frame for issuing certificates and they have the right to change awarding bodies - but do not admit to negligence.

My advice to you is to be wary of taking up the new offer of completing the courses with BPEC UNLESS Access can confirm the timeframe within which they can deliver the new certs (they won't be able to). They might well have problems getting work placements or workplace assessors for all the new BPEC students. Also ask if they are prepared to pay for fuel and accommodation (at least one student has been offered this).

What everyone should do is the following:

Advise Access they were negligent and you want a refund and ask them for your City and Guilds candidate number.

Write to City and Guilds on [email protected] and tell them about the hardship this has caused. C & G are aware of the complaints and have said they will help students in this situation.

Upload your story to BBC Watchdog Watchdog - Send your story to Watchdog - BBC One

Contact your local CAB and tell them. One student who did this was told Access was bordering on fraud and they would report them to Trading standards.

Access are currently under a lot of pressure and are fobbing students off and not giving refunds. If your mate wants to try and redo the quals with BPEC, maybe he should and maybe he will get them but I for one have no faith in them.

Look at the reviews for the plumbing adademy/access training on Facebook, Google reviews, trustpilot and you will see just how bad they are. They should not be allowed to get away with it. They have caused disappointment, stress, financial hardship in so many students' lives. I feel sorry for the ones who are still going to be strung along. Spread the word and stop more misery.

That's my advice anyway. Good Luck!
WP
 
Here is an email sent to a fellow student word for word!

Dear ******!

Thank you for your recent inquiries regarding your Level 2 Diploma in Plumbing.

We have, unfortunately, been in dispute with City & Guilds for the past year and have now reached a final position which I will explain below, together with suggestions as to how we can move forward with what has been a very challenging situation for us all.

When you enrolled on the course, you were registered with City & Guilds as the awarding body for your certification. You attended a training programme with us, you took the online exams and you provided a portfolio of photographs and write-ups to be used as evidence towards your certification.

City & Guilds

In early 2017, City & Guilds started an audit which turned out to be longer than we expected. After many years of good relationships and excellent working standards with City & Guilds, they appointed a new Assessor to work with us. The new IQA had a different interpretation of the City & Guilds assessment criteria. This happened with no notice or consultation at all. This meant that many of the portfolios we had submitted, in order to claim certificates, were deemed - all of a sudden - to not meet the required standard.

We have disputed this ever since, arguing how unreasonable it was, and this has caused difficulty in our relationship with the awarding body and delay in claiming Learner certificates.

During this lengthy process, City & Guilds organised a number of External Quality Assessments from a number of their Assessors (EQAs). In all cases different EQAs had different interpretation of the City & Guilds assessment criteria and were providing different guidance to our Internal Quality Team; we were also challenging this additional inconsistency.

Since the beginning of 2018, this has resulted in very few External Quality visits to our Centres by City & Guilds, causing added delay in the claiming of certificates, and further confusion about the accepted standard of portfolios.

Throughout this process, we have tried to work with our Learners in order to help them complete their qualifications through City & Guilds by improving their existing folders to the City & Guilds new standards.

Regrettably, a stalemate was reached in this dispute and on 20th April 2018 we were informed by City & Guilds that they wished to end their relationship with Access Training (Wales) Ltd. We are very disappointed that a better resolution could not be found and are putting in place alternative arrangements for Learners, including yourself.

The way forward with BPEC

As you know from our terms and conditions of business, which you accepted when you booked your course, we are able to change awarding bodies where necessary and we’ve now come to the conclusion that it is necessary to do so.

With immediate effect, we will now be helping our Learners to achieve their qualifications under a different awarding body, BPEC, who provide exactly the same qualifications.


In fact, we have been working with BPEC for the last 12 months for all our new plumbing enrolments and it is now our intention to also qualify all of our City & Guilds Learners through this awarding body at no extra charge to you.


BPEC have been in the industry for over 25 years and are regulated by Ofqual. They have become an industry-leading provider of qualifications, assessments and learning materials. Having focused primarily on plumbing qualifications they have become a leading organisation for gas and plumbing in the country and have expanded into other areas.


BPEC also runs a charity which funds a number of awards for plumbing professionals who make a difference to the lives of people who are less fortunate, both in the UK and abroad.

You can see more about BPEC at bpec.org.uk.


Next steps

We are proposing the following for you to achieve your qualification without further delays.


Level 2 Diploma in Plumbing with BPEC

  • You will attend a bespoke assessment programme we have created specifically for our former City & Guilds Learners.
  • You will have to attend a week of online exams followed by two weeks of practical assessments.
  • As you have already completed your training before, no further tuition will be required.
  • If you feel you are need extra time in the classroom we will happily organise a week of extra theory training to refresh your knowledge.
  • During the 2 weeks of practical assessments you will be able to complete a new portfolio of evidence.
  • We will be presenting your new folder to BPEC within 4-6 weeks to claim your certificates.

The further training/assessments will be provided to you free of charge. We also want to thank you for your patience during this challenging time which has been frustrating for all of us.

Before moving to the next stage, we will need you to confirm that you wish to proceed.

Please reply to me by email to say you will proceed and I will send you the agreement to sign online.


Furthermore, subject to your account being up to date with payments, it will be possible for you to have any of the City & Guilds folders we have in our Training Centres back.


We look forward to your response and to securing your certification as soon as possible.


Customer Service Team

Access Training Academies


Just another thing Markus - when your mate speaks to CAB, get them to give him advice about making a CCJ (County Court Judgement) claim if Access still refuse a refund. And, of course, to keep all emails from them including those sent.

Cheers
David
 

Official Sponsors of Plumbers Talk

Similar plumbing topics

C
Replies
8
Views
2K
C

We recommend City Plumbing Supplies, BES, and Plumbing Superstore for all plumbing supplies.