C
chelsea
went to a glow worm 100e boiler and water was gushing out of the seals of the pump and the pump was seized,quoted to
replace pump as it was tripping out the electrics too
went there today got the boiler working with a new pump, all fine hot water and heating working perfectly
got a call about an hour ago from the the lady pretty much screaming at me down the phone saying shes got no heating but the hot water still works
and wants me to come out and have a look, i said ok but if its another fault then its chargeable bearing in mind the boiler has not been serviced in over 5 years and her words were "I think you should come and fix it for free because you misdiagnosed it"
i said the pump is guaranteed but i can't guarantee the rest of the boiler if you have another fault then its chargeable
would she have it?
i know the pump is working otherwise hot water wouldn't work
then she started getting nasty down the phone and hung up on me
then the husband phoned up and said can i come and look at it and i said exactly the same about being another fault and
he sort of understood but also wanted it done for free, and i said basically NO as i am not being spoken
to like that
If the lady was polite down the phone then i would of happily had a look,probably something really simple like room stat
failed
I'm not liable for the rest of the boiler if something else goes wrong but the custards expect me to replace other parts as a goodwill gesture
Bloody joke if you ask me
replace pump as it was tripping out the electrics too
went there today got the boiler working with a new pump, all fine hot water and heating working perfectly
got a call about an hour ago from the the lady pretty much screaming at me down the phone saying shes got no heating but the hot water still works
and wants me to come out and have a look, i said ok but if its another fault then its chargeable bearing in mind the boiler has not been serviced in over 5 years and her words were "I think you should come and fix it for free because you misdiagnosed it"
i said the pump is guaranteed but i can't guarantee the rest of the boiler if you have another fault then its chargeable
would she have it?
i know the pump is working otherwise hot water wouldn't work
then she started getting nasty down the phone and hung up on me
then the husband phoned up and said can i come and look at it and i said exactly the same about being another fault and
he sort of understood but also wanted it done for free, and i said basically NO as i am not being spoken
to like that
If the lady was polite down the phone then i would of happily had a look,probably something really simple like room stat
failed
I'm not liable for the rest of the boiler if something else goes wrong but the custards expect me to replace other parts as a goodwill gesture
Bloody joke if you ask me
