British Gas - 3 port valve sticking - power flush?

[john999uk]

The mother in law used British Gas to install her Worcester Greenstar 12 Ri boiler back in 2007!!! She also has a service contract with them at £38 a month!!!!! 3 years ago the 3 port valve was replaced. Each year it still stops working. So she calls them out and they say it's all working again I have greased up the valve.
It failed again, so out the came and freed it. All radiators are now hot and everything seems to be fine apart from the yearly sticky 3 port valve.

The chap from BG is saying that they will not cover her system for various things unless she pays £600 for a power flush!

Do you think power flushing for a sticking 3 port valve is reasonable?

Personally I think she should get a decent independent in to replace the 3 port valve and give the system a good check over and then schedule a yearly service.

What do you think?

 

[Last Plumber]

I would be asking why the system needs flushing !
If they installed it 9 years back surely they cleaned the system out and dosed it with inhibitor

 

[bert large]

Get a local recommended heating engineer to replace the 3 port valve with a decent quality one & stick with him for servicing & maintenance.
Also worth getting a system filter fitted to protect the boiler, your Mother-in-Law will still get change out of her yearly payments to BG.

BG's prices are a real rip off.
In my opinion the power flushing they are always trying to push is nothing short of a scam. I can count on one hand the number of systems I have come across that really need power flushing yet BG try to push it on everyone.

 

[Last Plumber]

As above and also I would advise sticking the £38 per month in bank ready for when you need your local friendly heating engineer. It will go a lot further.

In my opinion

 

[Riley]

Dump the contract. Not worth the paper it's written on, they always try and wriggle out of things or try and sell unnecessary procedures. Much better off with a small local independent

 

[john999uk]

Thanks very much. I will pass on the message to get a good independent to her. I thought BG were taking the mickey.

Thanks very much.

 

[mfgs]

If they have maintained the system under their contract since the boiler install then I would be insistent that they fix it and any sludge in the system is down to them as they have been servicing and maintaining it. No one else would have worked on it in that time. Once they have fixed it, ditch them and source a local engineer/company to look after it.