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CH off but rads are heating when hot water tap turned on

View the thread, titled "CH off but rads are heating when hot water tap turned on" which is posted in Bathroom Advice on UK Plumbers Forums.

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jenny105

My CH is off. Rads are stone cold then I turn on hot water tap and the rads start heating
The water takes ages to heat through the tap yet the boiler is just the other side of the wall 40" further along
This is a new boiler just installed this week Ideal Logic + 30w
Also 3 rads at other end of house with no heat at all but did heat before new boiler fitted
Fed up OAP !
 
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Jenny,

Do you have anyone close to you that can support and be with you when they come back to have a look, I saw in one of your messages that you felt a little lonely and vunerable. Please try to have someone with you as it sounds like the people on the phone are already trying to put you off having corrective work done. Please also do not agree to any further payment without a full explanation in writing of why it is required and what work will be completed. Get someone to read it or post up on here to see if it sounds ligitimate.

Best Regards
Martin.
 
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I am going into Santander to see what they are saying re perhaps getting something back as I paid with credit card
The installers promised to phone today to let me know what was happening I waited in all day , but no call came.
They never gave me a receipt or a warranty either...They had me sign one but I got no copy saying how long the guarantee is
 
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jenny105 said:
I am going into Santander to see what they are saying re perhaps getting something back as I paid with credit card
The installers promised to phone today to let me know what was happening I waited in all day , but no call came.
They never gave me a receipt or a warranty either...They had me sign one but I got no copy saying how long the guarantee is
Click to expand...

Should be 7 years for the boiler
 
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jenny105 said:
that gas safe number is no longer
They would want the installers there when they inspect ..I don't want that confrontation
npower don't want anything to do with installations
Click to expand...

Number not valid or his gas safe no not valid

If it's the phone number it's direct off there site so should be valid
 
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someone said to turn the "preheat " dial on the boiler from off which they had it set at to on .........................hot water heats a lot quicker but rads still heat up too...had left it in that position and they were on through the night!!! have contacted 2 different plumbers so hoping they will get back to me soon....still no calls from installers awayduring the dayfor next two days looking after grandchildren
 
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now someone thinks this may be an old model of the boiler
hoping independent plumber arrives teatime...got another drip in the kitchen ceiling today
installers number on my phone while I was out...
 
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Don't you just hate story's like this, gives us all a bad name. Apart from a deposit beforehand I would never expect the balance until all work finished and a very happy customer. You really need to get them back Stat...did they mention that you should get a certificate sent through the post from Gas Safe to say it has been registered?
 
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Hi...update
Thurs phoned independant plumber who came yesterday to give a report
Friday spent hours between CAB (who had contacted Trading Standards) and Bank
Trad St phoned when I got home for complete story
Yesterday (Monday and now exactly 2 weeks from installation) Trad St asked me to come down for chat and bring all paperwork for them to copy and they were phoning the company
Company told them they had been trying to put it right and had left messages on my answerphone ....Trad St told them that's odd as Customer doesn't have an answerphone!!!!!!!!!!!!!
The indep plum had smelt gas when boiler was switched on so Ideal engineer is coming tomorrow and installers want to be there too!
Today company are sending 2 engineers up (one of which tried to sort the leaks last week and when he left I had 2 more!!!)Trad St will be there too . Company want chance to fix this but I would prefer indep plum to do it and they foot the bill with also some compensation for stress, inconvenience and damage to ceiling...which I think would be better for them than Sunday Post and Rip off Britain!!!!
 
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company here yesterday to fit brand new boiler and do power flush..bit concerned as they lifted some floorboards in the boiler cupboard and I saw their hoses down there!!!!! Some of it was emptying onto the lawn out of a hose going outside and there was the odd bucket getting emptied ...asked if they wanted to empty into drain but they said no, the lawn would do.
Rads are all heating and water is hot
Trad St phoning today to check okay and get written letter composed re compensation...I have no idea whats a fair figure
21 days of hell
waiting in for calls
waiting for them to appear
damage to kitchen ceiling etc
 
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Well done for sorting this out on your own! We have first hand experience of the carnage some of these cowboys cause, 2 of my immediate family in Glasgow just had a similar experiences with so called expert bathroom installers. Made me feel quite helpless as I am 400 miles away and could have sorted it all out in a trice.

You could have a conversation with a professional loss adjuster re compensation. Demand a copy of the contractors public liability insurance. Talk to your own insurers re compensation and refurbishment costs.

Ps make sure you get new gas safe cert for new boiler.
 
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Keep the old cert?? If we are talking the benchmark certificate here this has to be specific to the boiler that has been installed. It carries combustion information as well as gas testing information and is relevant to the specific boiler and product number
 
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how long should a power flush take on 9 huge radiators..mine took just under 2 hoursI said some plumbers said it would take a long time but they replied saying they didn't know what they were talking about
 
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