CH off but rads are heating when hot water tap turned on

[jenny105]

My CH is off. Rads are stone cold then I turn on hot water tap and the rads start heating
The water takes ages to heat through the tap yet the boiler is just the other side of the wall 40" further along
This is a new boiler just installed this week Ideal Logic + 30w
Also 3 rads at other end of house with no heat at all but did heat before new boiler fitted
Fed up OAP !

 

[jenny105]

that is the power flush machine and hoses going under my floor where they lifted an old floorboard. Now it's soaking wet and you can smell it...so were they obviously flushing it out under the house..it's a 120 year old cottage with no basement

 

[jenny105]

system has been in for 40 years and this was the first flush and most of the rads are really huge

 

[ShaunCorbs]

Normally a day min on a system your size, and no they shouldn't of put the drain from there flusher down there as I think you already know

 

[Radioman]

I think it's time to get tough with these chancers. Go on line and brush up on the changes to the consumer act October 2015. Get gas safe on the case, when the man comes to see you ask for, no, demand a copy of the Public Liability Insurance of the installer and or main contractor, if you paid some or all of the bill with a Credit Card, not debit card, ring the credit card help line number and ask that they retract the payment as you are not happy with the work. I also think you should name and shame the company on here to protect others.

 

[jenny105]

Remember me??
Boiler issue still ongoing
Trading Standards tried their best and Santander Section 75 went on for 2 months into February and they took the installers side!!!!!!!!!!!!!!!! They didn't speak to me or to Trading Standards
They agreed to pay me £518 compensation and I signed the documents and was supposed to get the money straight back into my account...they are now ignoring me
They hadn't registered the second boiler and I had to fork out another £56 to get it guaranteed for 7 years (which was supposed to be included in the overall price)..If I hadn't checked with Ideal I woud have been none the wiser the boiler whad no guarantee.
They seem to have other dissatisfied customers looking for money they too have been promised.
Got a choice of...small claim court, Facebook, Watchdog, Rogue Traders ir The Sunday Post????????????

 

[Last Plumber]

Hello again jenny. I do remember you, yes. I am sorry to hear that this is still ongoing, it must have been a nightmare. Did you contact Gas safe about the fictitious gas safe number they had used ? What did they say?
I really do not know what you can do about it to be honest. There is the online claim court which is possibly the cheapest way of dealing with this but there is no real guarantee you'll get anywhere. You could upset yourself for months to come and get no further on than you are now.

 

[jenny105]

Hello again jenny. I do remember you, yes. I am sorry to hear that this is still ongoing, it must have been a nightmare. Did you contact Gas safe about the fictitious gas safe number they had used ? What did they say?
I really do not know what you can do about it to be honest. There is the online claim court which is possibly the cheapest way of dealing with this but there is no real guarantee you'll get anywhere. You could upset yourself for months to come and get no further on than you are now.

 

[jenny105]

Hello again jenny. I do remember you, yes. I am sorry to hear that this is still ongoing, it must have been a nightmare. Did you contact Gas safe about the fictitious gas safe number they had used ? What did they say?
I really do not know what you can do about it to be honest. There is the online claim court which is possibly the cheapest way of dealing with this but there is no real guarantee you'll get anywhere. You could upset yourself for months to come and get no further on than you are now.

 

[jenny105]

Being an OAP all money is precious . I feel it is taking over my life and they are getting away with it and according to Trading Standards I am very much not alone with this company

 

[cr0ft]

Gas Safe should still attend to do an inspection of a new boiler install, assuming it's been notified to them. You will be asked to allow the installing company to attend but you don't have to.

All Gas Safe will be interested in is gas safety issues. That said, they will go over the install with a fine tooth comb.

From there the firm you contracted for the work either fix the issues (if you allow them access), leave them (if you don't allow them access) or you can get someone else to fix them (which you will of course pay for). Final option if they won't fix them is to take them to the small claims court. With a Gas Safe inspection report as evidence I would hedge my bets you would win your case. Whether the company has any money you could claim off them is another thing though.

Sorry for what's happened to you, there are some real scumbags in the world.

 

[Harvest Fields]

Which is bad as it could leak tbh might be worth getting gas safe to give you a free inspection

I would also do this. Good advice ShaunCorbs

 

[Harvest Fields]

The problem is, if nobody challenges these kind of people. Then they believe that they can get away with it. It gives everybody else a really bad name.

 

[jenny105]

Gas Safe should still attend to do an inspection of a new boiler install, assuming it's been notified to them. You will be asked to allow the installing company to attend but you don't have to.

All Gas Safe will be interested in is gas safety issues. That said, they will go over the install with a fine tooth comb.

From there the firm you contracted for the work either fix the issues (if you allow them access), leave them (if you don't allow them access) or you can get someone else to fix them (which you will of course pay for). Final option if they won't fix them is to take them to the small claims court. With a Gas Safe inspection report as evidence I would hedge my bets you would win your case. Whether the company has any money you could claim off them is another thing though.

Sorry for what's happened to you, there are some real scumbags in the world.

The point is everything is working and therefore Credit card won't help get me my comp as firm had put it all right.
The firm agreed on comp in front of the actual Trading Standards ..I have the document they sent me admitting and offering the comp by return of signing, but they won't pay up

 

[cr0ft]

Most lawyers will offer a free 1 hour appt to go through your options? I think it's probably a lawyer you need advice from now then. Would be worth speaking to one and they will probably right a letter to the firm fairly cheaply. May get the results..

 

[king of pipes]

Very poor jenny so much wrong there you need to get gas safe involved they are their to police all us gas installers , if the leak brothers wont come back and sort out their apauling work free of charge make sure they know you have informed gas safe to inspect your boiler best of luck kop .

 

[plumberpete]

shocking that some cowboys are free to leave jobs like this.

 

[jenny105]

Most lawyers will offer a free 1 hour appt to go through your options? I think it's probably a lawyer you need advice from now then. Would be worth speaking to one and they will probably right a letter to the firm fairly cheaply. May get the results..

I might have a go at that £518 is a lot to me

 

[Harvest Fields]

I might have a go at that £518 is a lot to me

I would go. What have you got to lose in all reality?

 

[paulalou]

This is disgusting..you may have to ring trading standards..