Combi conversion, is it right?

[Harvest Fields]

@mrtibbs, or should I call you Terry? Talk to me! This post is 4 pages long and we still do not have an answer to
Post 2? @ShaunCorbs (Or have I missed it) what make of Boiler do you have? I’m going to say a Worcester Bosch and I am also going to say that the company drive blue VW Vans. However they do not do free fitting! They do free boilers with labour only. I am betting the gave you 28% to stop you being an absolute pain in the backside (no offence intended).

 

[mrtibbs]

@mrtibbs, or should I call you Terry? Talk to me! This post is 4 pages long and we still do not have an answer to
Post 2? @ShaunCorbs (Or have I missed it) what make of Boiler do you have? I’m going to say a Worcester Bosch and I am also going to say that the company drive blue VW Vans. However they do not do free fitting! They do free boilers with labour only. I am betting the gave you 28% to stop you being an absolute pain in the backside (no offence intended).

Thanks for the gratuitously offensive reply. The vans were not blue and I have a screenshot of their adwords campaign and a video where they clearly offered free fitting. The boiler is a WB though.

 

[Harvest Fields]

It was supposed to be a joke mate. Sorry for any offence caused. I’ll take 1 out of 3 though😛😛

 

[mrtibbs]

It was supposed to be a joke mate. Sorry for any offence caused. I’ll take 1 out of 3 though😛😛

no worries, I didn't pick the humour up having been woken by a toddler way too early. Can I ask, which company you thought it was?

 

[Gasmk1]

they offered a conversion pack this could be construed as anything, it could just be an extra bundle of pipe and a fittings bag. containg an array of elbows and sockets and tees

 

[Gasmk1]

no worries, I didn't pick the humour up having been woken by a toddler way too early. Can I ask, which company you thought it was?

that'l be a big company with a penguin

 

[Riley]

I would suggest they will have any number of loopholes to hide behind. I’m not necessarily saying theyve done anything wrong but some larger companies can’t be bothered with the hassle when people stamp their feet

 

[mrtibbs]

that'l be a big company with a penguin

Ahh, no not them.

they offered a conversion pack this could be construed as anything, it could just be an extra bundle of pipe and a fittings bag. containg an array of elbows and sockets and tees

In theory it could, but in a contract between a business and consumer the vagueness and the lack of a relationship between the price and the value is prohibited under the 2008 Consumer protection from unfair trading regulations. These sort of rules catch companies run by sales types out quite easily as hardly anybody knows the law exists and in relative terms it is quite new. It's an odd law and even contains a term making it illegal to encourage children to pester their parents, which has really hurt toy adverts for example.

 

[mrtibbs]

I would suggest they will have any number of loopholes to hide behind. I’m not necessarily saying theyve done anything wrong but some larger companies can’t be bothered with the hassle when people stamp their feet

In terms of the quality of the work etc, i'd say that whether they've done something wrong is arguable, it isn't black and white at all in this case, and they could just have settled to shut me up as like you say that's what big companies do all the time. In regards to the false claim of free fitting, however, that is a completely prohibited practice and anyone in a compliance role would know that.

 

[Murdoch]

Fundamentally the OP got a single quote and went ahead within a very short period of time

Getting 2 or 3 quotes and having time to consider them is always a good plan

 

[SimonG]

Why does the forum give time to idiots like this?

 

[mrtibbs]

Why does the forum give time to idiots like this?

I'd ask the same about you.

 

[rpm]

I'd ask the same about you.

Oh here we go, it`s toys out of the pram time 😡

 

[Riley]

To be honest poorly worded advert or not the OP has been very very lucky to get any sort of compensation a year down the line. The OP can argue that their advert is misleading but in the real world we all know that nothing is free and you can guarantee that they will have legal people that will have gone all over the advert to make sure That it is watertight. If there is anything that I have learned from the legal system in the last two years its that a good solicitor can argue that black is white and often win. As previously commented above I think any of us would always recommend the customer gets three quotes and take the middle one. In this instance the OP has to make a quick decision which is often the case. that Doesn’t automatically put the company in the wrong, likewise it doesn’t put the customer in the wrong either. Communication in this game is absolutely paramount and having read the whole thread I would say neither party are really in the wrong. The company large print may be misleading but I would be positive that their small print will elaborate, caveat or explain. I guess the final question is why would the OP signup to such a “misleading“ quote when they clearly have an understanding of advertising legality?

 

[ShaunCorbs]

Glad you have received something back and thank you for updating us