Customer not paying small amount but it's the principle!!!

[tomplumb83]

Another mistake was the fact it took 9-10months to get it to court.
By which time the house was long off there books and this in itself seemed to give them a good enough reason.
Thing is, if the landlord isn't going to pay, the estate agent isn't going to want to either are they. They had no intention of paying, just a shame I didn't have the nous to pick up on it

Ive had a large bathroom/kitchen companies refuse to pay me in the past month.
They had an email stating I was 99% sure it was going to cost them such and such.
After a month of waiting and another month of phone calls, most of which were ignored, it has now been agreed the manufacturer who Iwork for will settle the bill.
They weren't going to pay though, no matter what theyd said 2months previous

 

[tomplumb83]

Masood, other than that email, I had no proof of being at the property and no proof of doing any work.
I made mistakes but at the time I thought I had concrete evidence and theyd have to pay.
Mind you, Ill never forget how they treated me....

I wince at the money some of the plumbers on here lay out on a job! This was only 2-300. Id hate to be on the receiving end of a full heating system or more.

 

[joni os]

I normally take digital photos to confirm attendance and record completed work. Knowledge that I have this evidence deters clients from fanciful recollections.

 

[Dotty]

Agree on this,

We use a couple of pieces of software for documenting the job including before and after pics. The gas software we use also includes the ability to add attachments. We made it a policy to attach an FGA printout to the boiler, photograph it, and attach it to the document.

I wouldn't say it's a bulletproof policy but it's near as damn it.

 

[Best]

Cant answer your questions other than to say you are wrong.
I had the emails, I even traced the woman who lived at said property and had her send me an email to say Id done the work.
It was all agreed before I went into the property by email.
The estate agent even had a solicitor which looking back shows she had a good idea she'd win.
The whole experience was awful from the amount of time spent dealing with them to the days in court were I had to sit near the estate agent and two of her cronies and was made to feel like ****. All for the sake of a couple of hundred quid.

The law in the UK is often corrupt and I say that as someone that is British.
I have been in court recently (nothing to do with me) and watching all the different barristers & solicitors, mainly pretty women, going out & in from court room to clients in waiting areas, makes it all seem silly. Worst thing is a lot of this is legal aid and costing thousands literally for simple cases

 

[hammers4spanner]

legal aid has had plugged pulled

 

[drip-dry]

if you are plumbing in london and worried about £40 ....... maybe you are doing something wrong....you should be getting paid once works done if you do not know customer....maybe pur £2 extra on the next 20 jobs and move on.........if you manage to get through your self employed stint and only look back on a £20 bad dept.....you are a better man than most

ps...i am in the cement them gang ��

 

[spanner]

Was discussing the other day over outside tap cost... lolz.. I don't think it should be lesser than £100 supply fit clean up start- finish.
Yesterday in stamford Hill. For £50 YESSSSSSSS(50 minutes), it was a straight forward back to back kitchen and outside tap and all fittings in place dcv iso drain off and OK used up 500mm copper consumption...
You N ever guess
He's said it was FAR too much..
I was so hungry at the time and had no breakfast I'd left the job and had already cleaned up.
Was going for post this yesterday.
But this is what occurs when you can charge a little too less...
Never ever will I do another one. That's put me right off doing outside taps for good..

 

[Best]

Was discussing the other day over outside tap cost... lolz.. I don't think it should be lesser than £100 supply fit clean up start- finish.
Yesterday in stamford Hill. For £50 YESSSSSSSS(50 minutes), it was a straight forward back to back kitchen and outside tap and all fittings in place dcv iso drain off and OK used up 500mm copper consumption...
You N ever guess
He's said it was FAR too much..
I was so hungry at the time and had no breakfast I'd left the job and had already cleaned up.
Was going for post this yesterday.
But this is what occurs when you can charge a little too less...
Never ever will I do another one. That's put me right off doing outside taps for good..

What materials did you supply? Did you tell the customer that the £50 includes your vans total costs, tools costs and qualifications, insurances, etc, etc?

 

[spanner]

What materials did you supply? Did you tell the customer that the £50 includes your vans total costs, tools costs and qualifications, insurances, etc, etc?

The most Rotten thing was I looked first and said "£50 supply and fit" and at that price I was thinking simple and should have asked for money up front. ( and I never ask for anything up front)
Just I have plenty of dc valves and drain offs in the van back tubes etc
After completing I never believed anymore someone could say it was too much..
Anyway he has called me to get payment. I think I'll wind him up and say I me brother would have done it for £45 .
As I don't believe that anyone can have an outside tap fitted in London for less than that let alone £100.
Never even made me cuppa tea. Tight basket..