Do not pay Homeserve

[quality]

Got called to a job and long story short the gledhill seagull hot water cylinder is split and leaking through he bedroom ceiling.

I issolated the supply and drained down etc.

The old lady discovered her Homeserve so called insurance documents so I said I would call on her behalf.

After loads of trash on the phone (45 minutes) they finaly said she was covered and they would send someone within 4 -6 hours.

This is my greif ! I did explain in great detail I MEAN GREAT DETAIL What the problem was and they said she was covered with the insurance

Anyway young chap turns up Nice lad, He had never even seen a system like this and said no way they are gonna cover this.

System is a simple Y plan boiler down stairs tank in loft etc

I ended up removing the seagull striping it down and brazing the split just to get her going over the holiday period

THE MESSAGE IS DO NOT PAY HOMESERVE

 

[cjuk]

The homeserve man can lmao, job every 30 seconds there suppose to be doing, sound just as bad as BG lol.

 

[smillsey]

they will be gone in 5 years

 

[Micky T]

Have only just realised that after doing a boiler installation and registering for the guarranty, Homeserve step in and sign up "my" customer within days and do the first service on my Vaillant ecoTec plus which has a two year guarranty. You have to look close at the registration card and tick the boxes to block out third parties which Homeserve are