E28 message to clearing and boiler not turning back on

[James and Jenn]

Have a potterton boiler that's displaying e28 message. We have had this before and know it a frozen flue. We have defrosted the flue but the e28 is not clearing despite defrosting flue. We have tried turning boiler on and off but this is not clearing the e28 message

We pay for boiler cover with British gas but they can't send anyone out until 11th of January which is just great.

We would really appreciate any advice or information that could help us fix the problem.

Thanks

 

[Deleted member 120897]

E28 is in relation to the condensate pipe, not the flue. Have you defrosted the condensate pipe?

 

[SimonG]

Boiler broken down, pay for BG cover, can't come till 11th January.
Some service that.

Try a local gas safe engineer and bin off BG. I'd also be wanting a refund for the cover as well.