flue regulations

[Dotty]

I don't think plumbers are grumpy XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX😉

I am. 😀

 

[carolosunny]

Thanxs for everyones advice on this subject X I decided that an electric fire would be the best route. I did think of a flueless gas fire but after your expert opinions on them I thought stay away. I didn't look for another balanced flue fire as I thought if regulations change again I could be having the same issues 12 months down the line so I am now the proud owner of a focalpoint electric fire (please don't tell me that Ive picked a rubbish one!!! lol ) I am going to arrange for a radiator to be fitted in the living room too 🙂
I have found that I am somewhat more knowledgable on the gas fire front now and it's thanxs to you all 😉
special *** to the 'grumpy gas men ' 😀
*** Carol ***

 

[carolosunny]

Hiya to you all
I thought I'd let you know about the outcome of my complaint. The Gas man who originally came out has been reprimanded over his attitude. They have admitted they should not have disconnected the whole gas supply especially when they have my landline number, mobile number, work phone number and also my email my address, the inspector said they had ample ways of contacting me, they are going to do ongoing training for engineers so they know current standards so they can do NCS. They are going to reimburse me the cost of my new electric fire!!!! whoop whoop AND they are going to disconnect my old gas fire, fill the hole from the flue and make new the wall!!! and all this with a written appology!!!!! If it wasnt for your advice I probably wouldnt have had the confidence to complain so a big THANK YOU *** I'm one very happy bunny!!!!😀
Thanxs to everyone who answered my call for help XX
*** Carol ***

 

[kirkgas]

glad you got it finally sorted, to your (nearly) satisfaction, it does pay to complain but always in a certain way, firm but polite to see how things go, and it helps that you are now a gas fire expert, they seem to have had a think about the bad PR and to be honest i'm not sure they could have done much more at the end with their resolution