We've all had them; good, bad and strange customer moments/stories, of which I have quite a few, one of which I'll tell just to get the ball rolling...
Arrived at a job one morning to install a new CH system. Was really surprised as well as glad to see the house was all but bare of furniture, so during my 'get to know you' conversation with the elderly customer she told me almost apologetically that the reason she had no furniture was that her son was an alcoholic gambler who would often steal and sell her belongings to fund his habit. On asking where her son was at this particular moment (worried he might rob my tools) she told me he was in prison for stealing her jewellery.
Really sad. 🙁
Anyway, being on 'pipe up and hang the upstairs rads duty' the first thing I did was lift a piece of loose bedroom floorboard which was perfectly positioned for my first rad tail - and there's a handfull of shiny bracelets, rings and what not. I call the lady upstairs and ask her;
"You know that jewellery you said your son is in jail for stealing?" She replies "Yes?" I say "Is this it?"
She says "Yes!"
Arrived at a job one morning to install a new CH system. Was really surprised as well as glad to see the house was all but bare of furniture, so during my 'get to know you' conversation with the elderly customer she told me almost apologetically that the reason she had no furniture was that her son was an alcoholic gambler who would often steal and sell her belongings to fund his habit. On asking where her son was at this particular moment (worried he might rob my tools) she told me he was in prison for stealing her jewellery.
Really sad. 🙁
Anyway, being on 'pipe up and hang the upstairs rads duty' the first thing I did was lift a piece of loose bedroom floorboard which was perfectly positioned for my first rad tail - and there's a handfull of shiny bracelets, rings and what not. I call the lady upstairs and ask her;
"You know that jewellery you said your son is in jail for stealing?" She replies "Yes?" I say "Is this it?"
She says "Yes!"