ideal logic 30 leaking inlet valve

[sheff paul]

Fitted an ideal logic the other day ,good easy fit in a loft on a gable,not my ideal location but no space downstairs,called back 2 days later,leaking on the body of the cold inlet valve,any way ideal are getting a new inlet valve to the address on Monday so I can fit it,the guy said usually homeserve do their warranty work,must admit I thought they had there own team doing warranty work:cry_smile:

 

[Crinkmeister]

Don't they test them for soundness when assembled? Well obviously not!

 

[plumber0808]

Phone ideal they will go out and replace it no problem.

 

[sheff paul]

Phone ideal they will go out and replace it no problem

that was the plan,but they could only do it after thurs next week.The customer is a mate of mine so, a bucket under the boiler and a call back Monday night:cry_smile:

 

[TBServices]

Ideal have their own techs in their own vans. Not home serve.

May be a good thing you're doing repair yourself if loft isn't boarded etc

 

[sheff paul]

Ideal have their own techs in their own vans. Not home serve.

might be mistaken,but on the phone I was transferred to home serve,ive seen ideal vans around a few times,might be a temp thing with the bad weather

 

[Dotty]

Depends on the area I guess. Over here most manufacturers farm their warranty repairs out to subbies, just works out cheaper.