Ideal Mini HE C24 won't ingnite - Brrrrr!

[ought74]

Well the engineer came, said it was a faulty gas valve and that he would order another to replace it on Tuesday or Wednesday.

That was yesterday though. Today the engineer says the boiler is beyond economical repair, and that we should get a new boiler!

Now I have to go back to the insurance company and ask what is going on.

 

[Harvest Fields]

Ring back and complain. That you were told a part would be replaced.

 

[ought74]

They are claiming the gas valve is too expensive and that with labour costs it is not viable. A manager should be calling me back.

Would anybody here know what a valve costs and how long to fit one?

(I did see what I think is the right valve online for £150ish)

Thank you.

 

[Harvest Fields]

I would argue that the cost of a gas valve is not beyond economical repair. Unless you have a repair limit in your contract.

 

[ought74]

There is a £500 limit.

 

[Harvest Fields]

There is a £500 limit.

My own personal opinion would be to contest it.

 

[ought74]

I am trying. Not easy as the insurance company hand it over to somebody else. Hopefully the manager will call me before we freeze!

 

[Harvest Fields]

I am trying. Not easy as the insurance company hand it over to somebody else. Hopefully the manager will call me before we freeze!

Just be firm and stand your ground.

 

[garygvl]

The outer case has to be removed to fit clever thermostat systems and these are designed to be a DIY job, just 2 wires and you are done. Would be overkill to pay in an expert ;o)

Why should I not put it in to

The outer case has to be removed to fit clever thermostat systems and these are designed to be a DIY job, just 2 wires and you are done. Would be overkill to pay in an expert ;o)

Why should I not put it in to service mode?

hope your new controller was installed volt free

 

[BYP]

They are claiming the gas valve is too expensive and that with labour costs it is not viable. A manager should be calling me back.

Would anybody here know what a valve costs and how long to fit one?

(I did see what I think is the right valve online for £150ish)

Thank you.

Is it British Gas?

 

[Harvest Fields]

I would say not. Sounds more like a Homeserve, or a corgi?

 

[Darren Jackson]

Approx £170 for the part and around £100 for the labour so around £270 all in. Of course different companies may add a call out charge and have different rates, location dependant. But it still should be well within your £500 limit. Insurance companies will do anything to get out of paying up. I would fight this one if I were you.

 

[ought74]

No, not BG, it is a company employed by eSure.

 

[ought74]

So, they refused to fix it and I got it done privately for £140 for labour and an old valve the engineer had in his garage. I kept complaining to the insurer and eventually they refunded me. Got there in the end. Thanks for help!

 

[Harvest Fields]

Thank you for the feedback.