KANE analyser, calibration

Ted808 · Oct 28, 2019

Kane international, in Welwyn Garden City, has anyone dealt with them?
I seem to get in a pickle every year- last year analyser came back with dodgy batteries. This year I can't log in to my online account! It's so frustrating. Also when I posted it off last year I made sure I backed in a cosy box with lots of padding- when they sent it back it was just bouncing around in the box? I dunno feel like they got me by the short n currlies. The year before that was even a longer story and I'v probably spent all my credibility point on this rant. Thanks for listening.

townfanjon · Oct 28, 2019

I am pretty sure Tom up at Kane head office in Atherton would like to here this , shocking service that .

Harvest Fields · Oct 28, 2019

Never had an issue with them. But I always call them before hand and also add a note inside the box with a statement saying had spoke to the rep. Normally back with in a week.

ShaunCorbs · Oct 28, 2019

i get where your coming from in regards to them no protecting it very good when the ship it back to us had the same a few years ago, i feel its starting to take the biscuit esp with there costs going up as everything gets older,

last year i think it was around 122 plus vat

EvilDrPorkChop · Oct 28, 2019

Had a few issues with Kane, luckily we aren't so far from Atherton so we can take it back when required. We usually drop them off and they'll post them back the next day to us.

We have 3 analysers and as @ShaunCorbs says they seems to just pluck any figure out the air for servicing. One year it's so much, the next is different. And it seems to be going up all the time! At one stage they used to replace the batteries etc. and i've found that they don't bother now.

Last year one machine came back and they hadn't reattached the IR ribbon so it wouldn't print. So had to take that back. Had a battery issue with one (Even replacing the batteries didn't work), however that seems to have disappeared.

This year one had a faulty selector switch, told them when it went in. Came back worse than when it went in!

Then they never seem consistent. At one point we had 3 analysers reading different readings from one boiler... No good when you're setting up to -+.05 of a tolerance.

Ted808 · Nov 11, 2019

Harvest Fields said:
Never had an issue with them. But I always call them before hand and also add a note inside the box with a statement saying had spoke to the rep. Normally back with in a week.

Yeah I call them too. Year before last I called, then took it there, planning to wait and take it back with me BUT then the service enginer was away that day?!