Low gas pressure between meter and boiler

[Melanie Gazey]

We have a Glowworm betacom 30c combi-boiler coming the end of its second year. We had a glowworm engineer round yesterday as part of our guarantee because the hot water hasn't been working properly (heats up and then switches off every 30 seconds or so) unless the water is run at a fairly slow trickle.

He replaced a part in boiler but found that the gas pressure at the boiler (when hot run on full) is only 14mbs and should be 18mbs at least). He checked the pressure at the meter and said this was fine so advised that we have the pipes between the meter and boiler changed.

Does this sound a correct option? Hacving read other forums could there be a problem with the meter governor and would EDF energy (my supplier) come and check this free first?

Many thanks, Melanie

 

[sheff paul]

We have a Glowworm betacom 30c combi-boiler coming the end of its second year. We had a glowworm engineer round yesterday as part of our guarantee because the hot water hasn't been working properly (heats up and then switches off every 30 seconds or so) unless the water is run at a fairly slow trickle.

He replaced a part in boiler but found that the gas pressure at the boiler (when hot run on full) is only 14mbs and should be 18mbs at least). He checked the pressure at the meter and said this was fine so advised that we have the pipes between the meter and boiler changed.

Does this sound a correct option? Hacving read other forums could there be a problem with the meter governor and would EDF energy (my supplier) come and check this free first?

Many thanks, Melanie

Under sized pipework from meter to boiler,if it is a recent installation get the fitter back to rectify.

 

[Melanie Gazey]

It was fitted in January 2010 - is this recent enough to get the fitter back? we have all the certifcates he gave us still.

 

[E4gas]

Yep, get him back

 

[Melanie Gazey]

Yep, get him back

thanks very much both, will get onto him ASAP

 

[AWheating]

yes its undersized or blocked pipework, ask engineer back to rectify.

 

[johnnyplumb]

i agree it's undersized or blocked pipe & get installer back to check, gas pipe to boiler is better to be 22mm, you might find that some 15mm pipe has been used. you may be able to see some or all of the gas pipe yourself. hope this helps.

 

[Melanie Gazey]

Having tried to get installer info, turns out his is no longer gas safe registered!! Looks like we'll be getting quotes to have it done by someone else 🙁

 

[sheff paul]

Having tried to get installer info, turns out his is no longer gas safe registered!! Looks like we'll be getting quotes to have it done by someone else 🙁

where in the uk are you

 

[mikegas]

He should still have to arrange the works to be rectified if its down to his error whether hes gas safe or not

 

[sheff paul]

He should still have to arrange the works to be rectified if its down to his error whether hes gas safe or not

in an ideal world yes

 

[Melanie Gazey]

where in the uk are you

We're in Stafford, Mikegas I've got the problem that I can't any contact info for him to get him back!!!

 

[sheff paul]

We're in Stafford, Mikegas I've got the problem that I can't any contact info for him to get him back!!!

pity you wasnt in sheffield ,always had a soft spot for the name 'Melanie'

 

[mikegas]

We're in Stafford, Mikegas I've got the problem that I can't any contact info for him to get him back!!!

ok i thought you meant you had found contact info but hes no longer gsr

 

[Melanie Gazey]

ok i thought you meant you had found contact info but hes no longer gsr

Unfortunately not, the gas safe certificate we have justs has hios name and gas safe number (which is no longer valid). 🙁

 

[Halesowen1]

Have you had any other work done involving any gas since this boiler was fitted?
What part of Stafford are you? I am in Halesowen which is about 40 mins from south Staffs.

 

[Melanie Gazey]

Have you had any other work done involving any gas since this boiler was fitted?
What part of Stafford are you? I am in Halesowen which is about 40 mins from south Staffs.

We've had the bathroom replaced which did replace some old pipes to the sink and bath. We're in ST16, basically the center of Stafford.