Opinions on this : Vaillant Boiler Fitted with "Vaillant protection filter " on the flow

[LJD1010]

And Vaillant response :"

Please see below diagram taken from the Vaillant boiler Protection Kit instructions which clearly states to ensure arrow on manifold matches heating return flow direction.

I have previously checked with the Boiler Protection Kit Porduct Manager who has advised me that the Vaillant Boiler Protection kit can only be fitted to the boiler return not the boiler flow.

 

[ShaunCorbs]

And ??? get the client to get it in writing from the company who supplied the boiler if vaillant refuse warranty there liable

Or just move on not much you can do / what are you hoping to get for the customer?

 

[John.g]

Wonder how much of a difference does it really make (installed on the flow), on a new install probably none whatever about just a boiler renewal.

 

[LJD1010]

Wonder how much of a difference does it really make (installed on the flow), on a new install probably none whatever about just a boiler renewal.

ON a new install . it means the brand new stainless steel heat exchanger is been protected as much as possible from anything within the pipes and rads etc . Before the rads and pipes its cleaning out all that stuff that has also been through the boiler .And its just wrong that people trained and charging a fortune cannot just do the right job in the first place.

 

[SJB060685]

Wonder how much of a difference does it really make (installed on the flow), on a new install probably none whatever about just a boiler renewal.

On a new install and properly treated system you shouldn't technically have to worry. However most new boilers are swaps/upgrades, this poses a big problem when retrofitting to old systems that are fouled. Remember gas boilers typically have heat exchangers made of either aluminium or stainless steel. An aluminium heat exchanger exposed to a fouled system is not a good idea.

 

[king of pipes]

I agree ! But the question of when the warranty should start is a issue .If it was almost 2 years ago .Then the client lost the full benefits of the protection during that time .Which means he has 8 years "protected" left that he paid 10 years for. I think he should be offered 10 years from last week as a act of good faith in their own belief that the filter works both ways happily and they do it all the time .

That will never happen I'm afraid he's had 2 years with any luck he will still be covered for the remaining 8 providing it's serviced and maintained correctly .

 

[LJD1010]

On a new install and properly treated system you shouldn't technically have to worry. However most new boilers are swaps/upgrades, this poses a big problem when retrofitting to old systems that are fouled. Remember gas boilers typically have heat exchangers made of either aluminium or stainless steel. An aluminium heat exchanger exposed to a fouled system is not a good idea.

This.... The pipe work and rads are old .ONly the boiler and its protection filter was new . The system was flushed and chemicals added .

That will never happen I'm afraid he's had 2 years with any luck he will still be covered for the remaining 8 providing it's serviced and maintained correctly .

NOT according to vaillant .If they had been called out a year after the original install .Vaillant say they would not allow the warrantee due to the boiler not been correctly fitted .Guys...its clearly stated that unless the filter is fitted correctly NO warrantee will be in place .why is this issue still been debated .The facts have been presented . He has had 2 years use .But unknown wear and tear that he paid NOT to have .

 

[ShaunCorbs]

This.... The pipe work and rads are old .ONly the boiler and its protection filter was new . The system was flushed and chemicals added .

NOT according to vaillant .If they had been called out a year after the original install .Vaillant say they would not allow the warrantee due to the boiler not been correctly fitted .Guys...its clearly stated that unless the filter is fitted correctly NO warrantee will be in place .why is this issue still been debated .The facts have been presented . He has had 2 years use .But unknown wear and tear that he paid NOT to have .

You said the filter has been moved to the return correct ?

Also vaillant won’t warranty anything if the system water is bad / not cleaned to vdi standards

 

[SJB060685]

You said the filter has been moved to the return correct ?

Also vaillant won’t warranty anything if the system water is bad / not cleaned to vdi standards

Vaillant require vdi do they mate?

 

[ShaunCorbs]

Vaillant require vdi do they mate?

Yep but they do list a range (ph) they require

 

[LJD1010]

You said the filter has been moved to the return correct ?

Also vaillant won’t warranty anything if the system water is bad / not cleaned to vdi standards

Yes.. last Saturday almost 2 years after been fitted . And not noticed by them during service etc . Which also includes the filter not just the boiler (all within their terms )

 

[ShaunCorbs]

Yes.. last Saturday almost 2 years after been fitted . And not noticed by them during service etc . Which also includes the filter not just the boiler (all within their terms )

So now complies with vaillant so now has warranty

 

[LJD1010]

So now complies with vaillant so now has warranty

NO.... As vaillant know the filter was not fitted correctly . And have noted it in their records As they cannot be sure of any damage or wear . Imagine a car company had a owner who drained the original oil from their new car on day one and put nasty inferior wrong spec oil in for 2 years . And then the owner says, "well if i put the right stuff in ,does the warrantee still hold" ? !!!! NO WAY it would . Warrantees stipulate terms and conditions for a given reason . And the so called "engineer " was so bold to say he does it often and so do many others within the "company ". I always think , those people that see it differently would soon change tunes if it was their money spent in good faith !

 

[ShaunCorbs]

NO.... As vaillant know the filter was not fitted correctly . And have noted it in their records As they cannot be sure of any damage or wear . Imagine a car company had a owner who drained the original oil from their new car on day one and put nasty inferior wrong spec oil in for 2 years . And then the owner says, "well if i put the right stuff in ,does the warrantee still hold" ? !!!! NO WAY it would . Warrantees stipulate terms and conditions for a given reason . And the so called "engineer " was so bold to say he does it often and so do many others within the "company ". I always think , those people that see it differently would soon change tunes if it was their money spent in good faith !

Have you confirmed that the warranty is void now as vaillant confirmed to me once I swapped over the filter to the return (I took over a service which the boiler was installed via a nationwide group and filter on the return due to no space on the return) the warranty is now reinstated aslong as the system is clean which is should be anyway as it needs to be cleaned before the new boiler is installed

Heating water is a lot different to oil aslong as it’s clean doesn’t matter if it’s 10 years old water put back in

 

[king of pipes]

I have also put right a Valliant pure on a dirty poorly installed system they don't get much worse than this ☹️ it didn't even have a filter! Untill I put one on, It was that bad Gas Safe got involved the installer was made to pay back the money for the install Valliant changed the heat exchanger I sorted the other work out , this was documented in 2017 and all was good still working to this day I service it ever year now warranty runs out this year, put some pictures up let's see how it looks ? . Kop

 

[king of pipes]

This.... The pipe work and rads are old .ONly the boiler and its protection filter was new . The system was flushed and chemicals added .

NOT according to vaillant .If they had been called out a year after the original install .Vaillant say they would not allow the warrantee due to the boiler not been correctly fitted .Guys...its clearly stated that unless the filter is fitted correctly NO warrantee will be in place .why is this issue still been debated .The facts have been presented . He has had 2 years use .But unknown wear and tear that he paid NOT to have .

You started the debate we are only giving you our professional opinion and what's happened from previous experiences, I agree with you as I said in my first post it must be fitted to the manufacturers instructions, but mistakes are made corners are cut , we pick up the pieces and sort it out are there any gas issues under sized pipework , flue not fitted correctly ? That sort of thing ? You may well be able to get Gas Safe involved ? but it must break the gas regulations poor workmanship is not enough . Kop

 

[Gasmk1]

The only thing with this is vaillant instructions say fit on return, but it is made by spirovent/trap who’s instructions say fit on return or flow if you can’t. i Know you have to follow Vaillant s instructions for warranty.

 

[LJD1010]

The only thing with this is vaillant instructions say fit on return, but it is made by spirovent/trap who’s instructions say fit on return or flow if you can’t. i Know you have to follow Vaillant s instructions for warranty.

True.... But This company sure wont just put their hands up when they are wrong .The actual term they used is "The filter has now been put on the preferred (Return) pipe .Rather than "on the correct pipe" !!

 

[ShaunCorbs]

And? they’ve moved it move on are you the customer ?

 

[Chuck]

True.... But This company sure wont just put their hands up when they are wrong .The actual term they used is "The filter has now been put on the preferred (Return) pipe .Rather than "on the correct pipe" !!

At this point you need to put up or shut up, i.e. either sue the installers for whatever damages you feel entitled to or get over it and move on.

As someone with some experience of technical disputes I would recommend the second course of action. As lawyers are fond of saying, a bad settlement is better than a good case. Your case is weak unless you commission an expert report that quantifies your hypothetical damage to the heat exchanger. Such a report, assuming you can find someone willing to do the work, will cost considerably more than just replacing the HX on spec. Keep in mind that there's no guarantee that you'll get the costs involved back even if you end up winning the case.