pain in arse

[REDSAW]

had a right run around today on a back boiler service..

went down the basement to do a drop test, it was an e6 card meter.
checked gas credit = £8 so turned off the ecv then connected manometer up, turns on ecv....no gas!!
the meter tripped ffs.

stamped on meter is 'property of national grid' so i called the 0800, 10 minutes after waiting i got told to call british gas as they are the customers gas supplier..............:sosp:................
called bg and waited for 20 minutes to get through after 10 mins dolallying i was then told that 'national grid' will have to do it :dead: and could be within the next 4hours! i am slow but i reaconed i could service it in less time lol:hand:

any way, the grid turned up within 40mins and the guy did a reset to the meter then he noticed the meter had been fitted june last year............total gas consumption to date was 0.875m3 lol. :rofl:

anyone know of a direct number for bg rather than going through customer call center as that was rediculoius:confused5:?

 

[vern]

had a right run around today on a back boiler service..

went down the basement to do a drop test, it was an e6 card meter.
checked gas credit = £8 so turned off the ecv then connected manometer up, turns on ecv....no gas!!
the meter tripped ffs.

stamped on meter is 'property of national grid' so i called the 0800, 10 minutes after waiting i got told to call british gas as they are the customers gas supplier..............:sosp:................
called bg and waited for 20 minutes to get through after 10 mins dolallying i was then told that 'national grid' will have to do it :dead: and could be within the next 4hours! i am slow but i reaconed i could service it in less time lol:hand:

any way, the grid turned up within 40mins and the guy did a reset to the meter then he noticed the meter had been fitted june last year............total gas consumption to date was 0.875m3 lol. :rofl:

anyone know of a direct number for bg rather than going through customer call center as that was rediculoius:confused5:?

Lol Martin I just ring up say I can smell gas and the ECV won't turn off, they are out within an hour, then I say I found the leak sort the problem...

 

[REDSAW]

did they fob me of saying there is a special meter guy with the re-set card then. if so all carry one thats what i will do next time!!.

to rub salt..told the customer £60 and he said it was more than he thought it would be grrrrrrr!!!!!!!!!!!!1

 

[plumber0808]

I had the same sort of thing when doing a landlords certificate, meter fitted with no support I phone national grid they tell me to phone gas supplier. I then phone british gas and go through all sorts of departments.

it ended with me making a complaint about how long it was for me to get to the correct department, there should be a dedicated GSR number to phone that gets you straight through 🙂

A simple certificate turned into a no money earner.

 

[vern]

did they fob me of saying there is a special meter guy with the re-set card then. if so all carry one thats what i will do next time!!.

to rub salt..told the customer £60 and he said it was more than he thought it would be grrrrrrr!!!!!!!!!!!!1

Yeah pal, they all carry a reset card, as they have to do a tightness test on S.O.G (smell of gas) result it's what I do, did one the other day, banged it whilst capping off the outlet to fit an hob, he was out before I had finished lol

 

[armourer]

I had exactly the same thing last Friday. Tried to get through to Eon but was given the run around so I gave the customer the number and said "call me when its sorted". Half hour later I was in the pub.

 

[jtsplumbing]

Cant understand why GSR engineers can-not be issued with a reset card, had it happened several times, a real pain in the backside,

 

[midge]

The E6 pre-pay doesn't have the tilt tamper that the G4 and U6 pre-pays have, so in this case I expect that due to lack of top-ups since it was fitted had used up the emergency credit.

I don't work for BG and I'm not defending them, but perhaps the customer is at fault for not adding credit to meter.

Most meters these days are rented by the supplier, so the 'owner' of the meter is not responsible for fault call-outs. The customer should have a card, this has the contact phone number on it.

 

[Pssst]

You cannot report meter faults as gas escapes as the newly deployed laptop software in NG land will not allow progrssion of the job so likely engineer will just walk away. Gas escapes are dealt with under their licence to operate whereas metering issues are chargeable items. So..if you report a gas escape instead of a metering fault,Eng will be issued with escape job type ,not metering so no income can be generated from the visit for NG.