Plumbers advice please

[JayneGresford]

Hi...I really could do with some advice from some plumbers please. I have had a company refit my bathroom and I’m questioning the quality of the work in fitting of the vanity unit and the toilet. (See pictures) . The company have responded to my questions but I’m not sure if they are giving me a true reply they said -
‘Whilst we always aim to place pipes behind the false back panel, however due to the positioning of the joists in order to have them running directly underneath it would have meant part removing part of the joist, compromising its structure.
The plumber who undertook the work made a decision to lose around 4 cm2 of space within the cupboard as opposed to either removing part of the joists or altering the pipework to suit which he thought could possibly cause complications. Whilst we agree it would look neater behind the false back panel, losing a small amount of space in a cupboard is a worthy compromise in comparison to the alternatives. I noticed a spacer had become loose on my last site visit, we’re willing to rectify the issue’
I don’t know enough about this to send a reply to this company and would appreciate some advice.
Thank you
Jayne

 

[Stigster]

? What is a speed fit elbow? Is that not good?

A John Guest Speedfit elbow is not of itself a bad fitting at all. In my experience they are actually very reliable apart from against rodents but that goes for any plastic plumbing. Generally we try not to hide things like pushfit fittings where we can't get to them easily in future. If they were coming from plastic pipe under the floor they had a limited choice of how to join on so the Speedfit is not an egregious mistake especially depending upon the circumstances I can't see under the floor. It would be nice to have access to it if it caused a problem in future though but again, that's not the main issue as they are reliable fittings.

All of this stuff can be put right so don't panic although I appreciate it is frustrating to have people need a second go at a job, especially when not happy with the workmanship the first time.

I am not in the UK so I can't advise on what steps to take first in getting it rectified. Making a list of the defects and documenting it well with photographs is the very first step though.

I hope one of the good folk here can advise on the correct steps to take from here. Edit to add - I see SimonG has given advice.

 

[rpm]

If you can't find anyone to attend then ask here in the relevant sub forum.
Which county are you in?

 

[JayneGresford]

If you can't find anyone to attend then ask here in the relevant sub forum.
Which county are you in?

Near Chester, North Wales

 

[centralheatking]

Near Chester, North Wales

Have you already paid..deposit, interim, full by cash cheque or card ? Centralheatking

 

[JayneGresford]

Have you already paid..deposit, interim, full by cash cheque or card ? Centralheatking

Paid them deposit of £6000 with visa debit card for main bathroom, clock room and a new shower screen and shower in en-suite. We have stopped them doing the other rooms and asked them for an amended quote but they are avoiding sending me one

 

[ShaunCorbs]

You can answer this if you want you don’t have too was it a company beginning with i?

 

[JayneGresford]

You can answer this if you want you don’t have too was it a company beginning with i?

No ‘W”. They tell me their not members of a trade association or an ADR schemes, do you know how I could find this out?

 

[centralheatking]

Paid them deposit of £6000 with visa debit card for main bathroom, clock room and a new shower screen and shower in en-suite. We have stopped them doing the other rooms and asked them for an amended quote but they are avoiding sending me one

Advise them that you will pay nothing at all yet pending outcome of a survey. Advise your visa of the situation they may reimburse you under the cover on these cards. I might well be that £6000 might be required to make good the poor workmanship and damage etc. I am a heating engineer my Mrs is a barrister so these things come naturally. Do not take this lying down Centralheatking

 

[ShaunCorbs]

No ‘W”. They tell me their not members of a trade association or an ADR schemes, do you know how I could find this out?

for bathrooms tbh it’s unregulated best person to contact is trading standards only people with any backing

 

[JayneGresford]

Advise them that you will pay nothing at all yet pending outcome of a survey. Advise your visa of the situation they may reimburse you under the cover on these cards. I might well be that £6000 might be required to make good the poor workmanship and damage etc. I am a heating engineer my Mrs is a barrister so these things come naturally. Do not take this lying down Centralheatking

Oh thanks you for advice, I’ll contact bank tomorrow. How do I go about arranging a survey? I’ve asked local plumbers, and when I tell them why I want them to visit they don’t want to get involved
[automerge]1582484798[/automerge]

for bathrooms tbh it’s unregulated best person to contact is trading standards only people with any backing

I see you’re local to me, would you be able to visit to give me a quote on putting this right?

 

[centralheatking]

Oh thanks you for advice, I’ll contact bank tomorrow. How do I go about arranging a survey? I’ve asked local plumbers, and when I tell them why I want them to visit they don’t want to get involved
[automerge]1582484798[/automerge]

I see you’re local to me, would you be able to visit to give me a quote on putting this right?

What I suggest is a list of defects with supporting evidence, then you must give the naughty fitter opportunity to make ammends (they rarely do) then start looking for a new outfit. A call to trading standards would not be a waste of time. Centralheatking

 

[ShaunCorbs]

Oh thanks you for advice, I’ll contact bank tomorrow. How do I go about arranging a survey? I’ve asked local plumbers, and when I tell them why I want them to visit they don’t want to get involved
[automerge]1582484798[/automerge]

I see you’re local to me, would you be able to visit to give me a quote on putting this right?

If you send me your details via a pm (contact)

and I will have a chat with the boss

 

[moonlight]

Sorry its a poor job, substandard work. Packing behind the cistern, should have fitted it correctly in the first place. Supplies to taps. Hole in the cupboard. Measure twice, check and cut. No checking done here. Waste pipe, never mind the colour, is it in its socket? I hope you haven't paid.