Pump hoses can be bent?

[Jurgenjay]

Hi,

I just had a shower pump installed, but the manufactory Salamander Pumps Technical Advisor said :"The silver anti vibration hoses are bent 90 degrees. These are to be straight as per manufactory installation guide. For this reason, as how it has been installed it will not validate the warranty."

I checked with the installer who said: the hoses are flexible, it can be bent, it's no problem.

I don't know which one is correct, please would you check the photos of the pump and confirm if it is OK?

Thanks in advance!

 

[king of pipes]

As you were advise by salamander the flexible connections need to be straight as they are there is a possibility of restriction of the water and collapse of the pipe . Kop

 

[SimonG]

They're not flexible connections, they're anti vibration connections.

So you have a poor pump, poorly installed.

 

[Jurgenjay]

As you were advise by salamander the flexible connections need to be straight as they are there is a possibility of restriction of the water and collapse of the pipe . Kop

Thanks! I got it now!

 

[Jurgenjay]

They're not flexible connections, they're anti vibration connections.

So you have a poor pump, poorly installed.

What a mistake! What a pity! The plumber does not know it....

 

[king of pipes]

He only needs to follow simple manufacturers instructions 😉👍

 

[Jurgenjay]

He only needs to follow simple manufacturers instructions 😉👍

I know nothing about the plumbing but after reading the screenshot you sent, I even know it should not be bent!
Cowboys anywhere.....

 

[SJB060685]

He only needs to follow simple manufacturers instructions 😉👍

Let’s be honest. How many handymen read instructions?

 

[Jurgenjay]

Let’s be honest. How many handymen read instructions?

They may not ready it but the anti vibration connections should not be bent & be straight, a qualified plumber should know it?

 

[SJB060685]

They may not ready it but the anti vibration connections should not be bent & be straight, a qualified plumber should know it?

A reputable plumber will read the MI’s before installing a product. Different manufacturers require different things to work properly and not to void any warranty. Yes the plumber should have read the paperwork.

 

[Jurgenjay]

A reputable plumber will read the MI’s before installing a product. Different manufacturers require different things to work properly and not to void any warranty. Yes the plumber should have read the paperwork.

Thank you!
Unfortunately he did not. And when I asked him to rectify it he is asking me to pay for it....

 

[SJB060685]

He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.

 

[Jurgenjay]

He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.

Thank you again! You are talking in the reasonable way!
But he is even asking money for rectifying the mistake, he would not accept the bill that I find someone else for sure!

 

[Chuck]

But he is even asking money for rectifying the mistake, he would not accept the bill that I find someone else for sure!

If you go about it the right way he won't have a choice.

Making a small claim

Find out what to do before you start a small claim, how to start one and what it involves.

www.citizensadvice.org.uk

 

[SJB060685]

As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.

 

[Jurgenjay]

If you go about it the right way he won't have a choice.

https://www.citizensadvice.org.uk/l...ystem/small-claims/making-a-small-claim/[/URL

Thank you for this advice!
For a couple of hundred pound to go to court, this may be the reason lots of people just give up....
And this kind of cowboys know people won't go that far that's why they dare to asking money after making a mistake.

 

[Jurgenjay]

As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.

I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.

 

[SimonG]

I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.

Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.

 

[Jurgenjay]

Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.

Thanks Simon!
If he insists on money to go back, then I will have to find someone else.
But to purse the money that I have to pay someone to rectify the work, can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?

 

[Chuck]

can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?

No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.