Salamander shower pump warranty

[Thomson]

plumber purchased and installed a salamander shower pump, pump has stopped working after being used for just less than 6 months. Plumber has replaced with a new pump and is charging me for the new pump and says I need to deal with warranty after the event. I have no receipt as I did not purchase the pump and it was charged for within my invoice for re-fitting a new bathroom. I assumed that the plumber was re-fitting free of charge under the warranty. Have contacted Salamander and they will not re-imburse for the faulty pump. I am seeking advise on who should carry the responsibility for the cost of this replacement ?

 

[king of pipes]

Post a picture of how it's fitted please .

 

[ShaunCorbs]

If plumber bought then it’s upto him and also labour is foc for changing over

 

[Ben-gee]

The plumber should have dealt with salamander and either got them out to replace it, or got a replacement pump from them and then swap the pumps over himself.

Either way no cost to you.

Of course if it had not been fitted correctly then the warranty is void……and neither of these options would have been available……

 

[SimonG]

Let's see a pic of install.

Salamander are pants, should have gone Stuart Turner.

 

[Tony782614]

I am in the same position with salamander , I updated a bathroom last year and my Plummer fitted a new salamander pump , after a year the pump stopped working and after a bit of back and fourth they replace it FOC . After some mods to the supply the pump again stopped working after 6 weeks but this time salamander refused to replace and wanted me to pay them £125 for them to come out and have a look at the set up . For the 10 years before we updated the bathroom we had used a ST pump with the same pipework . I have refused to pay salamander any more money and have launched a legal case on the ground that the product is not fit for purpose , I need anybody who has had replete issues with the Salamander Pumps CT Force 20 PT Regenerative Twin Shower Pump 2.0bar to let me know please.