Sounds like yet another "Pretty Bathroom" with absolutely no thought given as to access in time. 😡😡😡 Time to take the toilet out/ take the boxing out/ take the wall down/ access it from the other side of the wall? Whatever is needed.
Bathroom not done by me.... yes, its nicely finished and would be costly to start ripping out. Obviously if necessary we will have to but trying to go one step at a time and work out exactly what is wrong before we try fixing things. Not possible to access from other side of wall but if need be we can take tiling off and remove boxing in. Time to start looking for a local plumber I guess. Thanks for your replies.