Hi again and thanks for all of the info. Basically nearly all sinks have their own dedicated return pipes. There are gate valves on both flows and returns to all sinks. My assumption is that originally these would have been used to balance the returns properly. Over time the contractors in the building have used them as isolation valves then just opened them fully...
Currently there is a balancing valve at the end of each of the three return lines. There are no other automatic balancing valves on the system.
I'd imagine grundfos will visit and specify us two pumps that will retrofit the existing ones?
Our current setup is 2 separate pumps that are manually switched over each week. It's not an automatic process in this building hence my thoughts were change one pump first (they are bloody expensive as I'm sure you know), run it for a week or two and see the effect on temperatures. This is (I believe) the only building in our estate that has to have the pumps manually switched weekly. I also know for certain that our maintenance staff haven't been doing it so one has been running and the other not being used for ages. This is also the only building we have an issue with the hot water system in. Perhaps there's a clue there!
If there were no flow and returns to individual sinks etc, the balancing valve would work a treat at the end of each main return branch. As it is, it will be shutting the return off and encouraging short cycling round the earlier taps right?
I found out today there was a load of work done on the plumbing to the wards a few years back and we've had these problems with temperature ever since. I suspect the gate valves were used as isolation valves and now the whole system is out of balance. On some days it works great and on others it doesn't...
Very hard to prove as today is was working a lot better but I can't see what else it could be.