Unvented Cylinder Kingspan Albion Ultrasteel

[Sue hughes]

Hi can anyone help? I called an Engineer as there was water discharging through the tundish of my heating system, he diagnosed ‘cold water compilation valve failed’ then said I had to call a plumber as it was nothing to do with the system and was a plumbing issue. Surely this is all to do with the heating system and requires a G3 engineer?

 

[Scott_D]

Who did you call first?
The manufacturer or someone you have a maintenance plan with?

 

[Riley]

You are correct anything to do with the safety discharge and component parts needs to be worked on by a G3 engineer

 

[Sue hughes]

Who did you call first?
The manufacturer or someone you have a maintenance plan with?

I called my maintenance plan engineer he said it’s a mains water problem

 

[Riley]

He’s wrong

 

[townfanjon]

As above ...
Somebody on here maybe able to help , where are you Sue ?

 

[Aire]

The heating system is not the same as the hot water system, you are correct in needing a g3 qualified plumber but the hot water system may not be covered by your maintenance plan.

 

[Sue hughes]

I called my maintenance plan engineer he said it’s a mains water problem

Thanks Riley

 

[Sue hughes]

As above .
Somebody on here maybe able to help , where are you Sue ?

I’m here, new to this so still navigating my way around

 

[townfanjon]

I’m here, new to this so still navigating my way around

Lol , location !!

 

[Sue hughes]

Lol , location !!

Ha ha sorry, South Bucks

 

[Sue hughes]

Ha ha sorry, South Bucks

I think they just want me to pay and sign up for the plumbing plan too! But someone came out 2 years ago to the very same problem and replaced pressure relief valve and it was fine?

 

[Sue hughes]

The heating system is not the same as the hot water system, you are correct in needing a g3 qualified plumber but the hot water system may not be covered by your maintenance plan.

I’ve checked and heating and hot water are covered

 

[Sue hughes]

Who did you call first?
The manufacturer or someone you have a maintenance plan with?

I did also call Kingspan and they say water discharging through the tundish is an indication of a problem within the domestic hot water system

 

[Best]

It is a problem with some part of your unvented hot water system, so definitely considered as your domestic hot water.
It is possible to have the cold supply side to the hot water unit faulty, but that still means it is a component of the hot water system faulty

 

[Aire]

I’ve checked and heating and hot water are covered

In that case I don't know what the engineer was taking about. As Riley said, he was wrong. Call your maintenance provider back, complain and ask for a different engineer.

 

[Sue hughes]

In that case I don't know what the engineer was taking about. As Riley said, he was wrong. Call your maintenance provider back, complain and ask for a different engineer.

Thanks Guys you’ve all been really helpful 🙂

 

[Tim S]

If you are covered for hot water and heating call your provider and tell them to send a G3 qualified engineer. If the system has been correctly installed then water discharging through the tundish indicates a fault/failure of one or more safety components. A G3 qualified engineer should have no difficulty identifying and rectifying the problem

 

[Sue hughes]

Thanks Tim much appreciated. They were meant to come back today but surprise surprise no one came! Guess that’s British Gas for you.

🙁

 

[Warmiger]

Hi I’m a senior engineer for the company you mentioned.

Just make the call or on the internet and list it as unvented.
We have many competent g3 engineers and I’m one of them.

Please note some of the service plans through insurance companies do not cover this type of system and then the job becomes chargeable.

If you have homecare cover direct with bg and you are covered you will have no issues getting this resolved.

Hope this helps