UPDATE PLEASE READ: How we now handle people asking about Gas

[Admin]

The second reply would warrant perhaps a link to the first time we posted the advice. And an offer to guide them to the heating engineer directory we're making, or perhaps to contact the boiler manufacturer (I'm hoping to get manufacturers on board here, even if not sponsors, with a free account) either on the forum or directly, and it gives us a chance to help them out on this one thing whilst not actually fixing their issue. So they come back.

That's the absolute worst case that you've given me.

What I'm actually finding is people being insulted by the no holes bared setup we have of throwing hissy fits. Point in case the thread earlier that spurred all this on.

 

[ShaunCorbs]

The second reply would warrant perhaps a link to the first time we posted the advice. And an offer to guide them to the heating engineer directory we're making, or perhaps to contact the boiler manufacturer (I'm hoping to get manufacturers on board here, even if not sponsors, with a free account) either on the forum or directly, and it gives us a chance to help them out on this one thing whilst not actually fixing their issue. So they come back.

That's the absolute worst case that you've given me.

What I'm actually finding is people being insulted by the no holes bared setup we have of throwing hissy fits. Point in case the thread earlier that spurred all this on.

i think your personally digging a bigger hole sorry

and tbh no thats the most regular on either my boiler is noisy, wont light , wont turn on

there the most popular

and how is (for training)

We do not discuss gas in open forum.

But with guys like you, who are training and whom we feel we have a responsibility to help with your understanding, there is a get out.

Increase your post count up to 100+ with meaningful posts then apply to join the Arms. We're happy to help you in there out of public view.

(non gas safe)

Yep you need a gas Safe engineer out. Need to read the forum rules mate. Will probably be under warranty if installed legally,

If you are gsr then get your post count upto ten and then send your gas safe details to a moderator so you can gain access to the inner gsr sanctum where gas issues can be discussed openly.

 

[Admin]

Okay, so for the first few questions you give as examples. What would the instruction manuals say to do, to check, BEFORE they get their plumber in?

And why can't we reply with that kind of advice. Then offer one of our gas fitters, rather than loosing a sale to the manufacturers connections?

 

[ShaunCorbs]

Okay, so for the first few questions you give as examples. What would the instruction manuals say to do, to check, BEFORE they get their plumber in?

And why can't we reply with that kind of advice. Then offer one of our gas fitters, rather than loosing a sale to the manufacturers connections?

nothing as to test you need to be gas safe no fine line

we have been doing they have been taken from replys to thread

and we do check the i require the services of a gas safe engy

already been doing this dan

 

[Admin]

I've rang Worcester Bosch and they've told me to turn it off and on and read codes to them and things before they've sent somebody out.

So there is a process to find out what the person is doing first here.

Clearly a bloke who's GSR has ran out and he's fitting a boiler he's not seen for a while and coming on sounding like he knows what hes talking about needs a reply that directs him to apply for GSR forum and politely telling him he won't get advice.

The forum members need telling not to advise them (if they don't already - why are we still being asked?)

I just don't think we are doing enough at many levels. If it has got to a thread and we say no there and then, I've not done my job directing them to the right place beforehand.

 

[ShaunCorbs]

yea there fault codes (gives them what parts it may need)

shouldnt be fitting a boiler if he isnt gas safe no ifs no buts, and we do

Get a gsr in. You are neither competent nor qualified to open a boiler up. Removal of the case is classified as gas work.

Right ok hope you understand, as we don't allow gas repair advice on an open forum for safety reason

Get your post count upto 10 (non spamming)

Then you need to pm a mod for further details (croppie, applumbing or gasman)

again posts from members

thing is you cant direct them if there not qualified, you can ask them where they are to see if a memeber is close to them but you cant please everyone and some just throw hissy fits becuase you said then cant do somthing

 

[REDSAW]

hmmm!!
dont we have a rule where it says
'' if you have nothing constructive to say, then say nothing'' ?

if a member offers advice then it is their name on the court order, not yours!!

 

[Admin]

Mine, the forums, Untold Developments Ltd (the owner of the brands), or the forum member providing the advice, is a loss in my eyes either way. We helped somebody get advice that shouldn't have done.

What I'd like to do is avoid the questions in the first place. And section off the two types of member. The people who can discuss gas and fuels etc. And those that can't.

I'm even considering hooking up somehow with the database of GSR. Something I'd like to meet with them about. So that if a member registers with the same details they have on their database, by using an API, we could perhaps automatically send them to a whole different type of forum for them. And keep the normal one for the normal guys, and erase their threads not just close them. As if we're a forum about Pets or Space and they're posting gas stuff here. Like whaaaat? Why would we know that? Type thing and get rid of their questions.

I'm thinking out loud still here. But I'm working on it.

 

[Darren Jackson]

Clearly a debate for the mods to sort out between themselves, Just by being polite in our response will go a long way to helping the forum's longevity & reputation.

 

[ShaunCorbs]

its out of passion for the forum and dont want it to be like this

https://www.diynot.com/diy/threads/15-mm-connection-for-p-t-valve.480088/

 

[Admin]

its out of passion for the forum and dont want it to be like this

https://www.******.com/diy/threads/15-mm-connection-for-p-t-valve.480088/

I've quickly blocked their URL pmsl

We don't want direct people there eh ha

 

[ShaunCorbs]

I've quickly blocked their URL pmsl

We don't want direct people there eh ha

in a private part of the forum so not like the joe public can see us

 

[Lou]

in a private part of the forum so no like the joe public can see us

I love the fact you're willing to help the team sort this out. 🙂

Are you a Trusted Advisor?
Edit: just looked, no you're not by the looks of it.

Not sure what the terms are to get in TA here. But you should try and be one. There's a new thread I just posted in the arms. We want more people like you on the team. I'll have a word with the staff see what we're doing about that. I'm quite new here I'm sure you already know. But hopefully here to take the mundane tasks off of the staff so we can get things done quickly.

 

[ShaunCorbs]

I love the fact you're willing to help the team sort this out. 🙂

Are you a Trusted Advisor?
Edit: just looked, no you're not by the looks of it.

Not sure what the terms are to get in TA here. But you should try and be one. There's a new thread I just posted in the arms. We want more people like you on the team. I'll have a word with the staff see what we're doing about that. I'm quite new here I'm sure you already know. But hopefully here to take the mundane tasks off of the staff so we can get things done quickly.

all most of us regulars ask, dont start telling the mods/ enforcing new rules without first going and asking/ giving them a heads up and what do they think about them

they make the forum the place it is

 

[Lou]

all most of us regulars ask, dont start telling the mods/ enforcing new rules without first going and asking/ giving them a heads up and what do they think about them

they make the forum the place it is

Don't you worry about what we do and don't do with the mods. It's above your pay grade lol

Back to the topic.

I was trying to compliment you FFS.

 

[ShaunCorbs]

Don't you worry about what we do and don't do with the mods. It's above your pay grade lol

Back to the topic.

I was trying to compliment you FFS.

i know you were, but they make or break the they are a forum key and respected part of the forum

 

[Admin]

Not sure you want to stir that one up mate I'd wind your neck in if i were you.

Can't thank you enough for having passion for the place.

But you're going way off topic now. And also possibly contributing to a staff member talking about another staff member in an area that wouldn't look cool in the future.

I'm sure all the staff will back me up on this.

@BOD @croppie @APPlumbing @gas man @steveb @Plumbstar Tom

We have this sorted don't we lads.......?!

 

[ShaunCorbs]

ok i'll back off

 

[Admin]

ok i'll back off

Thank you.

🙂

I'm sure you respect the fact that we need to sort the forum out, and members chipping in just delays us doing that.

Thanks pal.

You've been waaaaay more professional and understanding than some I can tell you lol

 

[ShaunCorbs]

Thank you.

🙂

I'm sure you respect the fact that we need to sort the forum out, and members chipping in just delays us doing that.

Thanks pal.

You've been waaaaay more professional and understanding than some I can tell you lol

all i ask is show them the respect and give them a heads up and get criticism weather good or bad on anything that effect the forum

thats all

i have much love for all you guys, i just want to see it succeed leaps and bounds

shaun out