Advice please folks

[Ray Stafford]

I have to say that I am completely on the customers side.

I was in her shoes, I wouldnt have agreed to a repair in the first place. The analogy with a car doesn't stand up. A car is essentially a collection of parts. Some more important than others, and some which can't be replaced, but my car with a genuine replacement headlight or steering wheel, or even front wing, is essentially as good as new.

The same thing is not true of a bath. Its very essence is its completeness. Repairing a scratch is one thing, but making a hole in it? Its like repairing a saucepan - possible maybe, but who would do it?

And I bet that the bath repair company didn't guarantee that they could repair the bath for that money. Who guarantees a price and result based on an emailed photo? You may make positive noises, but you give yourself some get out room, in case when you get there, things arent as simple as the pic suggests, surely?

Sorry mate, but I think you need to take this one on the chin.

 

[Neil K]

Thanks all for your honest advice

 

[smtplumbing]

I burnt a carpet once offered a patch or replacement but she wanted flooring I paid the labour she bought the wood always talk to the customer about the options.

My thoughts offer her a new bath supply and fit. Ray sells them for under 100 a new bath panel to keep her sweet. Say your more than happy to remove the bath but tiles may get damaged. This is where you can either see if she wants to change the tiles with new tiles or wet wall she may pay part of it or want to pay nothing. If she goes with your insurance your pooed so your going to need to side with her. As I have said I have been here with a carpet it was nightmare but my name is not mud

 

[mikeygas]

If you don't want to replace the bath, then how about writing her a Cheque as full and final payment for a refund?