K
kirkgas
a guy i worked for many years ago was brilliant at this type of thing, when we were doing a kitchen/bathroom/heating job etc he would phone the customer at about 9am and asked the customer to give us a shout so he could he have a quick word (before mobiles, eh how did we survive) "but before you give them a shout, can i just remind you that you agreed to give the guys a cheque when they leave tonight" always a wee reminder for them so at 5pm they couldn't start hitting us with the excuses, although sometimes they did, and we were well versed with the "but George spoke to me this morning, remember when he phoned you, to tell me i was picking up a cheque, so i'm a bit confused that you didn't know you had to pay us" haha the look on their face was brilliant, his T&C's also said in any event late payment would incur a +10% weekly surcharge, another thing he had us do was hand the customer an envelope when we arrived which was a copy of the invoice, so again they couldnt really say they didnt know
