Lol that barsteward bubble wrap grrrrrrrrrr
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Williams & CO.
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View the thread, titled "Williams & CO." which is posted in UK Plumbers Forums on UK Plumbers Forums.
I went to their Beddington Lane branch on my first visit. Never been there or heard of them before, but Ray sent me the address. Turned up with my work outfit, company name and Gas Safe logo. Asked to make a purchase in cash and no one felt the need to question my professionalism or trade. After the purchase, I asked for a trade account form which I filled and all went well.
If I have any complaint, it is that the branch staff should cut down on the pleasantries. They chat too much. I just want to get in and get out
R
Ray Stafford
Hi Billybob
Sorry to hear you had a bad experience. We don't require customers to have an account, and for those that do, it normally takes a day or so at most. You mention Belvedere Industrial estate? We don't have premises at such an address. I was wondering if either this is an autocorrect problem (we do have branches on Belgrave Ind Park, Southampton, or off Beddington Lane in Croydon) or are you perhaps confusing us with someone else?
If it is us - then a thousand apologies. We do stress to our staff that we would rather they erred on the side of caution (ie p1ssing off a tradesman) than on the side of serving a retail customer. However, the gas-safe card is actually the example that we use in our induction training as a way of establishing trade status.
Ray
R
Ray Stafford
No, but we will automatically request (and pay for) a taillift vehicle if the consignment weight is over about 40 kilos, unless we know that there is handling equipment the other end. The problem is that not enough Asprays vehicles have tail-lifts at present, so sometimes we don't get what we ask for.
In fairness to the regular Asprays blokes, many of them have been really good about helping customer break down heavy loads and handball them off. Unfortunately, sometime it doesn't work out quite so well.
I really wish that we could use our own drivers for the whole country, but that simply isn't feasible at the moment. We just aren't big enough.
R
Ray Stafford
I'm afraid the boxes are staying! Before we used them, approximately 1 in 10 boilers were getting damaged in transit. Since we started packing them in the boxes, we have shipped over 1000 boilers, and I think three have been damaged in total.
If you have a local free-cycle, I understand that both boxes and bubble wrap get snapped up very quickly
Meh. Can't please some people. 🙂
Oops - I hope we sorted it?
I am also a fan, because if I am working late, and feeling peckish, I can wander round to the ecommerce packing station and help myself... 🙂 Don't tell the warehouse manager!
Always a pleasure dealing with a customer who is honest enough to admit when its his mistake, as well as when it ours.
Happy to look at it, although I think it may need something more robust than foam.
We still aren't happy with our shipments of small quantities of rads. Bizarrely, we ship about 50,000 rads per year in pallet quantities with few problems. Its the small shipments that give us difficulty.
I can't fault Williams , had a delivery. A week ago. Didn't turn up. Until 2pm ( fine by me) had a phone call from Williams saying the lorry was involved in an accident. I thought, a likely story! Lorry turned Up at 2 with a shaken driver with a damaged lorry. He still turned up tho!
you can't please all the people all. Of the time, but if you can please most, most of the time. Your doing well.
you can't please all the people all. Of the time, but if you can please most, most of the time. Your doing well.
D
Dotty
At least you all get deliveries you can complain about.
I only ever get as far as this....
"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................
Williams..... Pfffttttttt........
I only ever get as far as this....
"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................
Williams..... Pfffttttttt........
R
Rickster123
And they don't like you wandering in and just drinking free coffee and lounging around. P.s I'm fishing and on the forum isn't technology amazing!
T
Toxic Ted
Thought you loners went carping for the solitude.........you got your Tizer travel mug?
It was supposed to come across as tongue in cheek :aureola: Pete did well in re-scheduling the delivery for the correct day which was pretty good. I think it was just a mis judgement as I orderd one of everything else and to bump up the value to over £100 I ordered 20 lock shields as stock.
I imagine when he was changing the ticket it was inputted as 1. I still got the delivery and still got it free so no problems.
How about using cardboard instead of bubble wrap? Preferably cardboard that doesn't have 'trade only plumbing' stamped on it, it's a bit of a give away! Also surely more Eco friendly and possibly cheaper?
I feel pretty bad binning rolls of bubble wrap all the time, it just seems like such a waste (and takes up more space than you'd imagine!)
The boxes are good, how expensive to you would it be to return them flat packed, surely 5 at a time could make it worth while or no? they can't be cheap?
I imagine when he was changing the ticket it was inputted as 1. I still got the delivery and still got it free so no problems.
How about using cardboard instead of bubble wrap? Preferably cardboard that doesn't have 'trade only plumbing' stamped on it, it's a bit of a give away! Also surely more Eco friendly and possibly cheaper?
I feel pretty bad binning rolls of bubble wrap all the time, it just seems like such a waste (and takes up more space than you'd imagine!)
The boxes are good, how expensive to you would it be to return them flat packed, surely 5 at a time could make it worth while or no? they can't be cheap?
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sorry ray it was belgrave ind not belvedere bit off the beaten track for me but I will pop in again if im around there as for account I like cash I can get stuff I want where I want lot of places don't like cash (don't know why, I do)
R
Ray Stafford
Thanks Billybob.
In the meantime, I will have a word with Lee, our manager down there.
We like all forms of legal tender. And one or two illegal ones... 🙂
R
Ray Stafford
You missed out the cackling laughter from our end.
P
P J F PLUMBING
Sorry
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R
Ray Stafford
Sorry to hear that Peter. Can you drop me a PM with the details?
P
P J F PLUMBING
Yea no problems
R
Ray Stafford
Don't feel the need to edit your original post Pete. I know that we don't get everything right, and if its only fair that if we get the praise in public, we should also get the stick. 🙂
I only suggested a PM for the details, because if you have to mention any particular individual staff members, I would prefer that to be in private.
My boys love the bubble wrap.
Happy to send you all mine if they like it that much?
K
kay-jay
I stanley knife that bubble wrap. Takes up far less room in the bin that way
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