Worcester over heat on DHW.

[Riley]

Totally different scenario though isn’t it

 

[Harvest Fields]

What about when your customers want an install do you say Go with Joe blogs plumbing as he will fit you a boiler for £100 where as I will charge you £500 so you save them money then.

They ask me to quote. I quote and tell them to get 2 more in to compare. On a repair I tell them it is this much for me to repair or this much for Worcester and I only do it with Worcester because there boilers are rubbish.

 

[Harvest Fields]

Totally different scenario though isn’t it

Yes it is.

 

[Millsy 82]

Totally different scenario though isn’t it

Not really.

It seems that running a business now is all about saving your customers money so how is it different?

You should be charging a fair amount for a good job. Simple as that really.

 

[Harvest Fields]

Not really.

It seems that running a business now is all about saving your customers money so how is it different?

You should be charging a fair amount for a good job. Simple as that really.

I do. My mortgage is paid and I’m more than happy with what’s left. I don’t need to be greedy.

 

[Riley]

And the fact remains that this thread has been running since Friday and I’m assuming there is no answer yet? With return visits and testing g this is gonna be an expensive bill

 

[Millsy 82]

I do. My mortgage is paid and I’m more than happy with what’s left. I don’t need to be greedy.

I'm sure that's how homeserve think or bg or Worcester or vaillant or any other big company. I dont want to be greedy let's give the little guy a chance. Hahaha like that will happen.

 

[Harvest Fields]

I'm sure that's how homeserve think or bg or Worcester or vaillant or any other big company. I dont want to be greedy let's give the little guy a chance. Hahaha like that will happen.

But I’m not Homeserve/BG/Worcester or Vaillant. I’m Harvest Fields! That’s my USP!

 

[Millsy 82]

This giving jobs to these large companies is utter madness. Why are these jobs so expensive? It's not labour charges its 100-150% mark up on materials from them that make the prices so expensive.

You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.

Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.

 

[Harvest Fields]

This giving jobs to these large companies is utter madness. Why are these jobs so expensive? It's not labour charges its 100-150% mark up on materials from them that make the prices so expensive.

You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.

Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.

I’m only handing it over to them if I lose the customer and at present I haven’t lost one. It’s a no brainer to help my customer out mate. That’s how I’m built. I will never change.

 

[Riley]

This giving jobs to these large companies is utter madness. Why are these jobs so expensive? It's not labour charges its 100-150% mark up on materials from them that make the prices so expensive.

You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.

Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.

I think you are entirely missing the point of the argument mate this problem has not been diagnosed with all the advice we have given. because the OP haven’t come back yet we still don’t know if it has been diagnosed if it is something that simple as the plate to plate then of course do it yourself but if it is a bigger problem then you as the engineer don’t want to be the one throwing parts at it in the hope that you repair it

 

[Mastermixlee]

This giving jobs to these large companies is utter madness. Why are these jobs so expensive? It's not labour charges its 100-150% mark up on materials from them that make the prices so expensive.

You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.

Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.

I have to agree to a certain extent as for the most part I've had alot of experience working for BG.
And the number of customers I've had over the years that were referred to BG by their usual plumber/gsr with the "he said it would be cheaper for me to get the fixed price repair by BG" that end up signing up to the homecare maintenance plan (thus leaving their usual guy who saved them the money with the advice out of pocket and one less customer) is a huge percentage.

It's rare that Id go to one that was a fixed price repair job that didn't end up being a maintenance contract sign up.

 

[Harvest Fields]

But we are talking about Worcester here mate. I would never send a customer to BG. I have also worked there.

 

[billski]

I think you are entirely missing the point of the argument mate this problem has not been diagnosed with all the advice we have given. because the OP haven’t come back yet we still don’t know if it has been diagnosed if it is something that simple as the plate to plate then of course do it yourself but if it is a bigger problem then you as the engineer don’t want to be the one throwing parts at it in the hope that you repair it

This is the problem, after all the checks I've not pin pointed the fault to be confident enough to start throwing expensive parts at it. Last thing I want to do is replace the plate to plate and find it's not sorted it, then ask for the customer for payment and tell them to get Worcester in. I think I'm going to replace the DHW thermistor ( think there is only one ) as that's not expensive and then run the F5 through it.

 

[Riley]

I know it’s been mentioned two or three times in the thread but have you actually called Worcester technical they are pretty good

 

[Mastermixlee]

But we are talking about Worcester here mate. I would never send a customer to BG. I have also worked there.

Thats entirely up to you. But Worcester do also have their own maintenance plan that they offer.

Sure if you've built up a good loyal customer then by all means save them money wherever you can (as long as you have charged for your initial diagnosis/time at least first).

But if it's potentially your first visit to a new customer and you refer them straight to the manufacturers (op case may or may not be this scenario) then it's highly likely you may lose that customer in my opinion.


Also a point to note that some may already be aware of is that by funding Worcester (if you perform install work too) then you are indirectly funding Boxt (a big competitor) as Worcester are a large shareholder in this business and supply boilers to Boxt for alot lower than general installers could possibly hope for...thus being able to offer lower prices generally.

In op case I don't think all avenues have been tested enough to pass to Worcester yet. As they have now said they will do, the dhw thermistor and f5 run through is cheap and could solve the problem for fraction of Worcester callout.

If you still are struggling after that then sure go down manufacturers route (if you haven't already ran through tech help on phone with them first that is, but assume you've already done that).

 

[billski]

I know it’s been mentioned two or three times in the thread but have you actually called Worcester technical they are pretty good

Yes called them twice. Their answer is it's PROBABLY the plate to plate or a blockage, PROBABLY.. I've had better info on this site from people who actually work on boilers, which isn't surprising really.

 

[Mastermixlee]

Yes called them twice. Their answer is it's PROBABLY the plate to plate or a blockage, PROBABLY.. I've had better info on this site from people who actually work on boilers, which isn't surprising really.

So guessing they ran through with you the thermistor resistances etc? If yes then whilst they can go out of range with temperature rise it isnt that often.

Though for £6-8 part cost and 10 minutes work it's definitely worth a punt first.

 

[billski]

So guessing they ran through with you the thermistor resistances etc? If yes then whilst they can go out of range with temperature rise it isnt that often.

Though for £6-8 part cost and 10 minutes work it's definitely worth a punt first.

On my first call they didn't mention any thing about testing any thermistors, just blockage. On my second call I said I'd checked the thermistors and they thought it wouldn't be that. As you say a DHW thermistor is cheap as chips and it might be going out of range, so I was thinking of replacing it just before I try to clean it with f5. I checked all the others by linking them out one at a time and it still had the fault.

 

[Mastermixlee]

On my first call they didn't mention any thing about testing any thermistors, just blockage. On my second call I said I'd checked the thermistors and they thought it wouldn't be that. As you say a DHW thermistor is cheap as chips and it might be going out of range, so I was thinking of replacing it just before I try to clean it with f5. I checked all the others by linking them out one at a time and it still had the fault.

If you change the thermistor and it's not solved, don't throw away the old thermistor. Keep it so if you ever get similar issue again then you can easily change out thermistor at no cost to test and confirm future diagnosis.