But if he’s not able to sort it or diagnose???!
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View the thread, titled "Worcester over heat on DHW." which is posted in UK Plumbers Forums on UK Plumbers Forums.
Just deleted that comment another one coming
@Millsy 82. Disagree all you like. Says a lot. If the cost of me repairing is more expensive then a Worcester fix. The options are new boiler or Worcester fix. For example, there is no way a normal engineer can fit a main heat exchanger in a Junior for less then a Worcester fix priced repair.
I pretty much said.
Dont give the work to the manufacturers. They dont give it back. Yes if you install 100 Worcestershire a year they will look after you but otherwise they couldn't care less if you get work or not.
Better money going into your pocket than theres.
As for if you cant diagnose it. Speak to tech it's free and if you know what to ask which has been said on this thread you should get to the answer.
Will Worcester pay your mortgage? How about baxi? Vaillant? No none of them will YOU need to earn money as well.
If I had that attitude I wouldn’t have any work. I’m busy because I’m all about my customers.
I do and the same customers keep coming back even after a fixed price repair because I have saved them money.
I agree it can be a good move to call in the manufacturer for a fix priced repair. I have done it my self but only when I know with out a doubt it'll cost more for me to fix it. It could be very embarrassing if the fault doesn't cost a lot to repair!
With regards to calling Worcester or any other manufacturers it can be hit and miss with them. They might have the answers on a screen in front of them but I'd say not many of them have hands on experience. I might be wrong. It's easy for them to say replace this and that but this and that can cost 100's!
Back to my question though..is there more than 1 DHW thermistor??
What about when your customers want an install do you say Go with Joe blogs plumbing as he will fit you a boiler for £100 where as I will charge you £500 so you save them money then.
They ask me to quote. I quote and tell them to get 2 more in to compare. On a repair I tell them it is this much for me to repair or this much for Worcester and I only do it with Worcester because there boilers are rubbish.
Yes it is.
Not really.
It seems that running a business now is all about saving your customers money so how is it different?
You should be charging a fair amount for a good job. Simple as that really.
I do. My mortgage is paid and I’m more than happy with what’s left. I don’t need to be greedy.
I'm sure that's how homeserve think or bg or Worcester or vaillant or any other big company. I dont want to be greedy let's give the little guy a chance. Hahaha like that will happen.
But I’m not Homeserve/BG/Worcester or Vaillant. I’m Harvest Fields! That’s my USP!
This giving jobs to these large companies is utter madness. Why are these jobs so expensive? It's not labour charges its 100-150% mark up on materials from them that make the prices so expensive.
You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.
Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.
You say it's too expensive hand it over to them they throw parts in that cost them virtually nothing pay someone a pants wage so either way it's a win win for them.
Large companies are ruining the world all in the name of profit and you guys are just handing it over to them.
I’m only handing it over to them if I lose the customer and at present I haven’t lost one. It’s a no brainer to help my customer out mate. That’s how I’m built. I will never change.
I think you are entirely missing the point of the argument mate this problem has not been diagnosed with all the advice we have given. because the OP haven’t come back yet we still don’t know if it has been diagnosed if it is something that simple as the plate to plate then of course do it yourself but if it is a bigger problem then you as the engineer don’t want to be the one throwing parts at it in the hope that you repair it
Mastermixlee
Gas Engineer
I have to agree to a certain extent as for the most part I've had alot of experience working for BG.
And the number of customers I've had over the years that were referred to BG by their usual plumber/gsr with the "he said it would be cheaper for me to get the fixed price repair by BG" that end up signing up to the homecare maintenance plan (thus leaving their usual guy who saved them the money with the advice out of pocket and one less customer) is a huge percentage.
It's rare that Id go to one that was a fixed price repair job that didn't end up being a maintenance contract sign up.
But we are talking about Worcester here mate. I would never send a customer to BG. I have also worked there.
This is the problem, after all the checks I've not pin pointed the fault to be confident enough to start throwing expensive parts at it. Last thing I want to do is replace the plate to plate and find it's not sorted it, then ask for the customer for payment and tell them to get Worcester in. I think I'm going to replace the DHW thermistor ( think there is only one ) as that's not expensive and then run the F5 through it.
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