Aqualisa Quartz nightmare

[Harvest Fields]

Has anyone else had an argument with Aqualisa about them not selling approved engineers service kits for some of there showers?

 

[townfanjon]

Has anyone else had an argument with Aqualisa about them not selling approved engineers service kits for some of there showers?

Cant comment on this actual issue , but after my last dealings with them I wont deal with them again

 

[Harvest Fields]

Cant comment on this actual issue , but after my last dealings with them I wont deal with them again

I have said that to them. Makes no sense to fit there products if I cannot buy the service kits!!!

 

[Welder]

I have said that to them. Makes no sense to fit there products if I cannot buy the service kits!!!

They protect their service engineers by not selling the kits. That's why I moved over to Mira digital showers when I was still fitting despite them not being quite as good.

 

[Harvest Fields]

They protect their service engineers by not selling the kits. That's why I moved over to Mira digital showers when I was still fitting despite them not being quite as good.

I was proper annoyed. Not the person on the phones fault. But still wrong in my eyes.

 

[Welder]

I was proper annoyed. Not the person on the phones fault. But still wrong in my eyes.

Guys on the phones are just muppets TBH. Idiots at board level who really responsible. No idea of damage they doing to their brand.

 

[Harvest Fields]

Guys on the phones are just muppets TBH. Idiots at board level who really responsible. No idea of damage they doing to their brand.

Don’t think they actually care mate.

 

[Best]

Would be good to get plumbers to ask all merchants to complain to Aqualisa that plumbers are now refusing to buy their products.

 

[Welder]

Would be good to get plumbers to ask all merchants to complain to Aqualisa that plumbers are now refusing to buy their products.

There's an old adage Best. "Nobody speaks if nobody listens" This sums up Aqualisa in the 21st century. I once had dinner with the marketing Director. He drove all the way to Yorkshire specifically to see me. He left the company not long after...

He was interested in meeting customer needs, but one can only assume the rest of the board were not. Karma

 

[Best]

There's an old adage Best. "Nobody speaks if nobody listens" This sums up Aqualisa in the 21st century. I once had dinner with the marketing Director. He drove all the way to Yorkshire to see me. He left not long after...

He was interested in meeting customer needs, but one can only assume the rest of the board were not. Karma

Weird isn’t it that a large company can just assume customer loyalty?
I would have thought it was illegal for Aqualisa not to sell service kits.
The units are too expensive just to replace

 

[Welder]

Weird isn’t it that a large company can just assume customer loyalty?
I would have thought it was illegal for Aqualisa not to sell service kits.
The units are too expensive just to replace

Hell that would take a Govt with backbone and common sense.

Can't see any of those anywhere in the Western World bud

 

[Harvest Fields]

Weird isn’t it that a large company can just assume customer loyalty?
I would have thought it was illegal for Aqualisa not to sell service kits.
The units are too expensive just to replace

Control unit £355.00 inc. New shower £750.00 inc direct from themselves

 

[Welder]

Control unit £355.00 inc. New shower £750.00 inc direct from themselves

Grey or Black?

 

[Best]

Hell that would take a Govt with backbone and common sense.

Can't see any of those anywhere in the Western World bud

Except our tough government.

Control unit £355.00 inc. New shower £750.00 inc direct from themselves

Crazy! Surely you can just buy the main parts elsewhere and much cheaper?

 

[Harvest Fields]

Except our tough


Crazy! Surely you can just buy the main parts elsewhere and much cheaper?

Apparently not. I’ve tried. Cannot find them anywhere.

 

[Harvest Fields]

Grey or Black?

Black

 

[Welder]

Black

Hate 'em. Grey were much better flow rate AND more reliable

 

[Harvest Fields]

Hate 'em. Grey were much better flow rate AND more reliable

I couldn’t say much bad about them until the other day mate.

 

[Best]

What model of Quartz shower is that?
What price from merchants (retail) for complete new shower?

 

[Harvest Fields]

What model of Quartz shower is that?
What price from merchants (retail) for complete new shower?

Digital pumped and £835 inc

 

[Best]

Digital pumped and £835 inc

I have 2 of the older grey Quartz processors to repair, if possible.
Not looking good. I was tempted to just swap for a new processor, but fairly expensive.

I see the black processor unit for £360, but maybe cheaper.
The 2 button controller I fitted for a customer (to replace a worn out one) was only just over £100 from Aqualisa.

 

[Harvest Fields]

Doesn’t solve my issue of the units valve passing inside. The hose constantly drips.

 

[Best]

Wonder if Shower Doctor any good ?

 

[Harvest Fields]

Wonder if Shower Doctor any good ?

Might email them. But doubt they will do what I am after. I only fit Genuine parts.

 

[Best]

Doesn’t solve my issue of the units valve passing inside. The hose constantly drips.

One of the Quartz showers I have to fix does same - constantly drips. I assume there is a cartridge inside the processor.

 

[Best]

Might email them. But doubt they will do what I am after. I only fit Genuine parts.

They might sell the genuine parts.

 

[Harvest Fields]

One of the Quartz showers I have to fix does same - constantly drips. I assume there is a cartridge inside the processor.

Haven’t takingnit apart to be honest mate. Possibly a diverter?

 

[Harvest Fields]

They might sell the genuine parts.

If I can be bothered I will email and ask. But they have annoyed me.

 

[Best]

If I can be bothered I will email and ask. But they have annoyed me.

It appears Shower Doctor don’t sell the processor or inner parts I think.

I really don’t like Aqualisa electric showers or any of their showers build quality, although fitted and repaired lots of them.
No local agent here (in NI) anymore doesn’t help either.

 

[Best]

If I can be bothered I will email and ask. But they have annoyed me.

Shower Doctor?
Must admit, although they have been good at supplying some parts, their website gives wrong technical advice to some general questions. Clearly somebody doesn’t have a clue

 

[Harvest Fields]

Shower Doctor?
Must admit, although they have been good at supplying some parts, their website gives wrong technical advice to some general questions. Clearly somebody doesn’t have a clue

No mate. Aqualisa. Don’t think I will fit there stuff again.

 

[Best]

No mate. Aqualisa. Don’t think I will fit there stuff again.

I only fitted their showers that customers picked.
I detest their electric heated showers. Overpriced and never last long. Basically Gainsborough.

The box on the wall Aquastream are also poor imo, although I will say safe because they are low voltage.

The Aqualisa thermostat valves I must admit were always great flow, but still poorly made.

 

[Harvest Fields]

I’ve learnt from my mistake to be fair. Do my research before fitting a high priced shower.

 

[Best]

I’ve learnt from my mistake to be fair. Do my research before fitting a high priced shower.

On digital pumped showers, I wouldn’t know which was best.
I must study Mira.

 

[Harvest Fields]

On digital pumped showers, I wouldn’t know which was best.
I must study Mira.

Think I need to look at them all

 

[Welder]

They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

 

[Harvest Fields]

They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

Well, not from this fitter.

 

[Phil]

I went on their one day course on digital pumped showers and we all got a free shower out of them. Not sure if I'm down as an approved installer..

 

[SimonG]

Always found Aqualisa customer service to have been spot on, but will bare it in mind for the future.

 

[Aire]

Woohoo I finally in .

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

 

[Harvest Fields]

Woohoo I finally in .

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

They told me on the phone that the service kit is for their engineers only.

 

[Aire]

They told me on the phone that the service kit is for their engineers only.

Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

 

[Harvest Fields]

Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

She wouldn’t say anything to me to be fair. Welcome to the dark side by the way.

 

[Aire]

The Aqualisa website even says that for when the shower is outside of warranty, they offer a full range of spares at competitive prices. I'm guessing the service kits will contain washers, cartridges etc for their mixers and the external components of the digital showers. When you take the cover off the digital shower there is a note saying no serviceable parts inside.

 

[Welder]

They do not change processors at service visits as a matter of course. Their default, after using them for close to 15 years, is to change components only - its all about keeping costs down.

 

[Aire]

They do offer some service packs

 

[Harvest Fields]

Which are only available when you book an Aqualisa engineer.

 

[Aire]

Which are only available when you book an Aqualisa engineer.

Really? That's stupid

 

[Welder]

Really? That's stupid

Just look at their cost. £5 at most.