B
Billy Bob Bob
the big white thing with a door that washes closes in the kitchen is a total mystery to me,its a bosch and just like its wall hung version has lots of plastic bits and a blue light
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I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.You were stupidly gullible on this occasion.
i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claimI wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.
I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.
me neitheri bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim
That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim
move it and rip lino so stitched any hows
That's right and you don't, so just deny all.Thats right bg have a 1.6 billion buffer zone to correct your ers
Got special coasters for moving washing machines on Lino, haven't you got them?Thats what fairy liquid is for :wink:
That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?
I love the way the people who are quick to have a go at British Gas are suddenly saying that if they were in the same situation as I was with the washing machine, would argue the toss with the customer saying "it's not my fault" lol
Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. HmmmmmmmmAs said you were gullible but then again the cost of the repair never came out of your pocket so no skin of your rse. The difference between your world and ours is your big buffer zone. (my buffer is called insurance but i still have to justify to them)
on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,
You have totally lost me with that one, are you sober?Er no its called customer care , take care and pride in your work then all good quite clearly you dont as you have an attitude of bg bail out
Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. Hmmmmmmmm
Couldn't agree more.Can this please stop sometime soon? I'm actually bored of hearing about it. Too many threads about this...They are all same, end up been nothing to do with original post.
hi , this is a pic of the joint that is leaking,and the pipe work in the bed room it looks a messA high percentage of installation work is carried out by contractors, was this the case here or was there a British Gas van on the job? As I said earlier, demand this is put right, British Gas aren't always perfect but I can assure you they will always put the job right. Can you look on the paperwork for a work request number and pm me, I will make sure you are looked after.
on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,
hi doodlebug if you can let me have a email address i will show you the pics of the poor work ,and yes he was in a bg van and uniform
hi doodlebug the job number is 43918010 work done on the 12,10 and 13,10,2012,thks for your help ,pete
I've just drawn up a nice email with photos attached, which I will be sending to Chris Jansen if I get no joy with this complaint. I will be happy to send you a copy of the email, just inbox me your email address.hi doodlebug the job number is 43918010 work done on the 12,10 and 13,10,2012,thks for your help ,pete
Thank you Doodles. You're in a small minority as far as BG bashing is concerned but I admire that you stick to your guns and are prepared to go do a bit to try and turn a negative into a positive.
A bad report is around the world before a good report has its boots on!
View attachment 8930hi , this is a pic of the joint that is leaking,and the pipe work in the bed room it looks a mess
A really bad attempt at fitting a strap on boss. A 1st year apprentice would have done better.
The hole has been drilled too big for the strap on boss. It will need a different make to cover it, possibly a polypipe would do. If not the 4" pipe needs cut out and a new piece inserted which will no doubt be beyond the abilities of a bg fitter since there is a glued boss branch above which makes it harder to do.
Lovely position for a digistat too! Get that moved while they are at it. It is useless fitted in there.
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